irisisla
Google
Me, my husband and 4 children visited on the 31/12/2025 for 7 days. As we have twin Autistic girls and travel regularly I am always prepared well in advance with any destination/ hotel. The hotel on 1st glance looked amazing as we stepped was greated by a lovely concierge.We were Greated by reception in which told us our bar would be regularly stocked up with water everyday, plus other information. The lobby looked beautiful with Christmas decorations and a huge chandelier in the lobby, it looked a beautifully, clean hotel to bring our family. I had asked months in advance also a email directly to the hotel to ask for a quite room, as one of our children has to take medication to help her fall to sleep. We were taken to a lower floor, down the corridor in which looked dingy and unclean to our room. Rooms where dated , Dirty bath mats, wood peeling off the door and to make this worse we was place next to a busy road, also car park . The catering staff were fantastic and couldn't do enough especially Roni whom really looked after us, such a lovely kind young man. He was extremely attentive and understanding towards our Autistic daughter, he kept on the ball serving and keeping us well looked after. The food at the beginning was amazing such a choice, but at this time it was new years, obviously trying to impress the other customers ( other countries) that where staying here. As by day 4 of our holiday the food choice was literally left over food, very little choice to the point my children didnt eat !!!!! And asking the manager for somethingfor my child to eat way way too much of an effort for them. This was brought to the attention of the manager of the hotel who again didnt seam too bothered 🙄 I managed to get him to send 2 pizzas up to the room, this was a slap in the face as both pizzas were covered in olives . When I say olives they were thrown all over,so they were left as my children wouldn't touch them. I had put a complaint in to the manager about the poor option/ lack of food for my children. It has seamed as we were the last guests ( mainly English) he didnt care, this came across discrimination with another guest whom also complained. So even though we paid out of our nose for the same continuous service like every other couture, we were give a different service after day 4 when they went home and we stay for the duration of our holiday. Most guest were extremely rude constantly staring at my children, this made us feel uneasy. So I wouldn't recommend going if you have a disabled child. My husband had to ring twice late new years eve as kids were running up and down the corridor knocking and shouting ( again not British children) the hotel didnt do anything. So if you want to be discriminated by being British or having a disabled children, its not a place for you !!!|Absolutely gutted as we had high hopes.