Athleta

The store at the outlets is just about the perfect size... while I did have limited engagement with the staff, I noticed they mostly went about their business and did not actively help or engage shoppers. Kind of standoffish, if that makes sense. They do offer a military or veterans discount, which is nice. Prices are not insane and always plenty of sales going on.

Amazing customer service— everyone working here was incredibly welcoming and friendly. I was at the store trying on clothes when my 2 month old baby started screaming— he was hungry. They told me that I was welcome to nurse him in the fitting room and even brought me a cuo of water. One of the employees (told me she was a nurse) even offered to help hold him while I tried clothes on! I was very impressed by the incredible kindness of the entire staff. Also, I got some amazing deals on clothe :) I highly recommend this store location and the employees were absolutely wonderful.

Some of the best customer service we have ever received at a retail store. They were crazy busy but my wife was very well attended to by several ladies. Veronica, Syd and especially Yoon were all amazing. Keep it up. Store is also kept very organized even on a crazy Sunday during a huge sale. Very impressive.

They have the best customer service. Such a pleasant shopping experience. Veronica is super helpful to pick out the right dress and sizes for me. She's is the best staff I met in this store.

I've been here many times and have always walked out with a good bargain. Thank you so much for your help Sophie!

Love the prices and collection at the outlet! I didn’t find pants my size and Megan, who seemed new, called so many stores trying to find my size. Really appreciate the customer service I received from her.

This location never misses! The sweetest staff ever, and immaculate selection. They always have good deals!

Horrible experience. On the late afternoon of March 9, 2026, I visited the Athleta store at Leesburg Premium Outlets in Virginia, and it was a very disappointing experience. I was trying to exchange a brand-new, unworn item with all tags still attached for the exact same item in a different color because my 82 year-old mother was not able to go herself. This was not a return. The item was store-fresh and could easily have gone right back on the shelf. Making this simple exchange would have cost the store absolutely nothing and would have made a customer happy. Instead, I was barely given room to explain. One employee, the tall one, came across as dismissive and acted as though she was being clever. She questioned me about when the item was purchased and made the interaction feel uncomfortable, almost like an interrogation rather than customer service. There was no empathy, no courtesy, and no common sense. Their rigid 30-day no-return, no-exchange policy is lousy enough, but the attitude made it even worse. Good customer service should involve judgment, empathy, and basic human understanding. If this is how Athleta treats customers, it is not surprising the brand seems to be struggling. Athleta just lost our family as customers, and they also missed the chance to do something simple that would have meant a lot to an elderly woman.