Athleta

I’ve never put in a review in places but felt like after you have been in there twice in the last month and customer service was awful I would write one. They use to have good people working there but lately not so much. I believe it is the manger. She doesn’t like returns and Athleta has always been a brand that says try it for 60 days and you don’t like it return it. Last time I tried to return something ordered on line they wouldn’t take it because tags were cut out ( which the tags show to cut them out) probably they are so big and obnoxious and nobody would want to work to that). It hadn’t been over 30 days either. She (which I believe was a manager) said to call online. I called and they had no problem taking it back. Then I recently went in there again Jan 5th,2025 and some lady with long matte black nails (Wish I would have got her name) was very rude. Not friendly at all don’t act like she wanted to do a return even though there were connected tags. I asked about getting an xl in the item and they didn’t have it. So I asked her if I could get same price to order one. Her answer was you would have to order it in store. I said well I’m in the store and can you order it for me the same price. She was like well if you used rewards I can’t. I said I’m not sure. She acted like she could not or didn’t want to do it. I said can you look and see if I used rewards. She finally told me she would look at the return receipt even though she acted like she couldn’t. So finally she looked at it and said “well I I guess I can go ahead and do it” . So apparently i didn’t use rewards but she assumed I did. She was not friendly at all and nobody else there would talk to you. I asked about a bra and I kept getting snappy answers from her. When my husband and I left i was like she was so rude and he was like yes she was.

I really wish it was possible to give a zero star review, so this is generous. We spent over $200+ both online and in-store, on our way out, we saw the sign saying “spend $175+ and you get a free tote”, so we went back in and to our surprise they refused to give us the bag due to the $200+ being on two separate receipts with the same card on it. Note, that there were plenty of bags in the store. Not to mention, Joy (the woman who checked us out) who couldn’t stop staring at us while we waited outside and kept smiling and laughing at us! I’ve never been treated with such disrespect and laziness in an Athleta store before; I’ve never been mocked at and laughed at through the window of a store. As we were trying to figure out what was in stock, the lady checking us out told us to figure it out ourselves even though the shipping would’ve been on them, but instead due to extreme laziness we had to pay for shipping. Oh and just to add on- we had to find our own sizes and put them back on the rack. I will never be returning back to this Athleta in Utica Square or any other Athleta!

As some present and old reviews state, I only like shopping online now. In store the employees are snobby if you’re not spending hundreds of dollars and are stand offish when you do a return. Sorry, I’m not spending over $100 dollars on items that have terrible reviews online. It just makes me uncomfortable going in there.

I went in to buy some Trekkers pants. They did not have my size in store but offered to order them. Apparently, they are on back order, so they could not order them in store. They said I could order them online. When I tried to order them online I could only get free shipping if I was a member. I don't want to be a member. I just wanted to be a customer. Now I am neither.

I wasn’t very impressed with this store. Some blonde lady wasn’t very kind. She basically insulted me for liking a neutral. I had an oversized sweatshirt in my hand and she thought it made sense to show me a tight fitted shirt. There was a man working there and he wasn’t the nicest either. I was told I need to know to use email next time my rewards need looked up. Thanks for your hospitality! You didn’t give me the best impression of Tulsa. Very disappointed considering I am always shopping at Athleta!

I was recently at Tulsa store exchanging three items. New items needed to be ordered online and Melissa sales person handled this transaction. Acting pretty put off if I might add. Anyway we place the order and I get one of the items 6 dates later. The other two items returned to Athleta for insufficient address. Then I call the store in Tulsa and surprisingly Melissa picks up. I explain my issue and she tells me I have to call Athleta customer service and dares to ask me how I got the first package but the second one the address was insufficient. Gee I don’t know Melissa I wasn’t the one typing it all up in the computer. Anyway love the product don’t wanna shop in Tulsa store. I guess online will be my stop next time. Needless to say I canceled the items all together. Tulsa you can do better for your customers!!!!!

This store is pure chaos (so busy on the weekends!), but the staff here is amazing! I've gone into the store several times to buy my favorite running sports bra (the Glory 2.0 btw), and they are so helpful in helping me get it ordered and taking advantage of every promotion. It always seems crazy busy in there, but I love the hand scanner check out. It's so easy to get in/out of there fast, even when you have to order something special. 10/10 recommend!

*Quality* I’ve been an avid Athleta fan for a few years now and my first few items still look brand new. Clothing is expensive, but the quality is worth it, especially if you can catch it on sale. These particular workers are always very helpful, kind, friendly, I could go on. There is this one male worker who gives way too good of complements and I always end up buying more than I originally intended cause he’s figured out my style and starts suggesting items for me then telling me exactly why it’s flattering and why I should get it 😬 It’s hard on the bank account but great for my self confidence!

Pros: I order the petite sizes online and I stop by the store any time I have returns. Barely ever have to wait for service. Store is clean and well organized. Plenty of places to park. Athleta makes my favorite tights and tops. Cons: none

I have never been treated so badly in my life. Absolutely not acceptable behavior in a customer service industry!

I needed some new running and Pilates clothes. I'm taller so sometimes it's hard to find pants that fit appropriately. The girls were all ON IT to help me and they were so nice to me! I found the perfect workout outfit and the quality is so impressive. Definitely more on the pricey side of workout clothes but you get what you pay for. I recommend going here to find the perfect fitness outfit that is flattering for you! I really appreciated the effort the sales associates put towards helping me!

Clean organized store with tons of options. This location is located in Utica right in between Madewell and Gap so great location! I do like that the associates don't follow you around and let you wonder... I never noticed that Athleta made so many clothes that weren't just fitness related. Tons of tops, sweaters, coats, etc. The prices here were almost as much as Lululemon which I also never realized!

Miranda was so, so helpful and personable! Made me laugh and helped me out a ton with a complicated purchase :)

I drove up from south tulsa to go and at 6:05 found stone closed!!! Not happy because the website still reads seven o'clock and people still in store shopping... change the web site hours if you have changes, so people know not to waste their time and energy coming up here.