Anne Zeigler
Google
Having grown up in older homes and having enjoyed staying in historic inns and hotels, I was looking forward to our visit. Unfortunately, we were disappointed. We arrived on a damp and rainy day and it was clear that the common areas had not benefited from the installation of a central HVAC system. These areas smelled dank and had an unpleasant odor overall. Upon entering our room on the second floor, we noticed that the table tops were dusty, the toilet was not clean, and there was a used piece of dental floss on the bathroom floor. The local shops were not going to be open much longer, so we rushed out to hit a few of those then went to dinner. When we returned, I could not find anyone to address these issues.
The next morning I went to the coffee making station, which is provided on each floor, but there was no coffee and the pitchers of water were empty. It was 8:30 AM, which I thought was plenty late for someone to have serviced it. The night before I had gotten the remaining bit of water from one of the pitchers so I know that the state of the coffee station was exactly as I had seen it the night before. Another guest went downstairs to ask about the coffee and was told there were pods in the drawer. It turns out there were pods in a drawer, but it was in a completely different piece of furniture. Water was not provided. The same thing happened on day two of our stay, but we decided to just go down the street and get coffee at that point.
Overall, the hotel carpets and furniture need a good steam cleaning. Old is fine but dirty is not.
When we checked out, I planned to address these issues, but the lady did not ask “how was your stay“ or say anything to show interest.