Atlantis Casino Resort Spa

I am currently visiting this Casino, Resort, Spa. First thing, the shuttle was prompt, the driver was courteous and such a kind gentleman. I arrived early, before check in time, but they were able to accommodate me and allow me to go to my room just minutes after arrival. The rooms are absolutely beautiful, modern, and comfortable. This place is massive and there is something to enjoy at every turn. There are lots of treats and games here that you can’t find at other establishments. The first floor is a little bit smoky, but nothing too overwhelming! The staff are so helpful, friendly, and kind. Housekeeping is polite and attentive. Whomever designed the rooms did a phenomenal job. I hear great things about the sushi restaurant and I am going tonight. I can’t wait. I will update this later! Photos absolutely do not do this place justice, but I will return to add some later.

Atlantis Casino lives up to its name. I love the all you can Eat sushi (in the glass bridge) that spans over South Virginia Street. The steakhouse is delicious as well (though got very sick after eating the seafood tower). The rooms are very nice and spacious. Never experienced the concierge floor. I enjoy the rooms that face Mount Rose over downtown. Definitely opt for a high floor, the elevator comes with a view. Casino floor is wide open and tons of slots and table games. Staff are very friendly and seem to enjoy their work and interacting with hotel guests and casino patrons. Definitely recommend.

We used to stay at this hotel when we were living in another state. I do not remember anything bad or outstanding about the room. For the last two years we live in town and we came here to watch the football game and play crabs for a few hours each time. The service is fine but I do not know why they do away with live music after Covid. We spent New Year Eve at another place for this reason. The quality of food at the Manhattan and the Chinese restaurant Red Bloom have gone downhill. Today I had some chicken from Red Bloom and it was terrible. The upstairs seafood restaurant and sushi bar are good but I cannot have seafood every time I come to watch the game. At the Sportsbook area, they used to serve hotdog but recently they took it away from the menu. Football, baseball games without hot dog ?

You would be a certified fool to put one dollar in a slot machines at this casino. I’m sure you’ve all gotten offers for two free nights whatever you better off paying for the nights and not gambling at this place sure every model of the rooms they’re nice, but they sit there slot machines at probably the lowest possible payout love by law. I played five different machines between $2.50 and three dollars. I’ve got a few bonuses the highest bonus paid $57.40 so they gotta pay for those rooms that remodeled you better off going to grand Sierra or Peppermill but stay away from this place if you get one slots

We stayed here on Dec 22nd and 23rd. The place was packed but we never felt a crush of people. Everything was well run but unfortunately the pools were out of service for much of our stay. The most incredible part of our stay was the hot tub in the room and the buffet. The hotel is located in the best part of town, right next to the conference center and easy access to shopping and restaurants. And an easy on and off the Highway. My daughter is looking forward to our next trip to Reno as I promised to get her a separate room here. Thank you to the staff.

Oh, how I wanted to give it 5 stars. Hotel is outstanding. Might be the nicest, most well appointed hotel I have ever stayed in outside of Vegas. Rivals anything I have stayed in there. Great pillows, very comfortable bed, very nice bathroom. Furnishings gs are very nice. Restaurants were fantastic. The only negative, and i got the same reaction from other guests, is that the towels absolutely SUCK! They in no way match the rich furnishings. Quite frankly, I have had better towels at a La Quinta. The restaurants I ate at were fantastic. The customer service was equally great. Fix the towels and this could rival any resort I have stayed in anywhere.

We never dreamed it was possible but our passion for Atlantis Resort Spa continues to grow. Thanks to exceptional team of Ms. Smith's Front Desk and coordination with Host Ms. Moore. The service is personal and respectively attentive. We stayed in a lovely suite and enjoyed the free play provided to us. Bringing friends together for a local favorite Napa Bristol Happy Hour and game night. A relaxed, rustic ambience celebrating a special Birthday, giving thanks to friends and loved ones. The decadent small plates simply satisfying down to the last crumb. The standout favorite where the barbecue ribs highly recommended by chef, fried crispy calamari and butternut squash ravioli. We played a whole slew of games and had fun. Looking forward to coming back soon!

Our stay at this hotel was quite pleasant overall. We were accommodated in the newly renovated rooms, which were impressively spacious, spotless, and thoughtfully modernized. The refreshed design gave the rooms a sleek, contemporary feel that made our stay especially comfortable. The ground floor was lively and full of energy, featuring numerous tables and slot machines that contributed to the hotel’s vibrant atmosphere. Dining options were excellent — the sushi bar and the all‑you‑can‑eat buffet were particularly popular, often drawing lines out the door, which spoke to their quality. We also spent some time at one of the hotel’s lounges, where the drinks were both well crafted and satisfyingly strong. The hotel itself is a striking landmark, easily visible from miles away. Our only complaint was that the casino floor allows smoking, and unfortunately, the lingering cigarette smell clung to our clothes by the end of the evening. Overall, it was a clean, modern, and entertaining place to stay — a solid choice for those looking for both comfort and excitement in one destination.

this place is great for reno. one of the nicer hotels/casino. walk around and take it all in. even if you dont gamble just walk around and enjoy it the buffet is fantastic - BE PREPARED to wait in line for an hour! what a good time and surely a treat to indulge. GOOD food.

Head Line: Surprisingly Good stay with a caveat. It's been quite awhile since I have been to the Atlantis but it was close to a place we were visiting so it was a natural option. Entering the hotel it does feel a bit dated with the old school decor and windows everywhere. The casino floor felt like every other casino that has been around for quite awhile which had me worried. There was that unmistakeable smoky smell but actually pretty tame for how old this hotel is. However, when we got to our floor and our room I was pleasently surprised. It seemed like they went through a renovation since my last visit (which was many years ago.) The room was well appointed clean and the bathroom looked great with the double vanities in our two queen suite. The only issue I had was the bed was FIRM. Probably one of the firmest beds I have rested in. I slept but it wasnt the best sleeping experience I have had. We tried a few of the food option such as the Red Bloom and the Purple Parrot. The food at the Red Bloom was pretty good and Purple Parrot had decent american fare with good portions. The had a decent size arcade for the kids but there was a issue with a couple of machines. Thankfully there was staff nearby to refund us for those machines! Parking was great and the really nice part of this hotel is that they had FREE charging for level 2 charges - J1772. The handles were broken but the charges still worked and there was open charges everytime I went to park. Be forwarned and there is a loitering charge if you leave your car plugged in that is quite step, so dont stay on the charger! Great stay and worth a visit if staying in the area!

My partner and I stayed here for our vacation at tahoe. Our room at the 11th floor was so clean, updated, the room staffing were so sweet they made sure to keep our room clean and stocked. The thing that disappointed me was being told by the front desk that jacuzzi was included, come to find out it's not. It was really disappointing because i had asked her twice what's included and what's not, she assured me that spa isn't included but jacuzzi and pool are included. Me and my partner planned on going into the jacuzzi on our 4th night only to be disappointed

Love visiting during football season at the Sports Bar near the sports betting area. Most major games played on the TV's. Ask for the Happy Hour (5pm-6pm) menu with 50% off value meals. We had the wings tonight and they were fantastic, cooked the way I asked for. This is date night for us and the beverages are made to order by a team that pays attention to the patrons. The casino games are fun too. Highly recommend.

9/19/25- Attended the special dinner event Taste of Polynesian- luau.: Great selection of dinner entrees and amazing desserts! I enjoyed the shrimp skewers and the guava chicken and fried rice. Desserts were plenty to choose from and I enjoyed the Hawaiian cake- HAUPIA CAKE..! A really nice and organized event.. Table settings and the music band were great.

Enjoyed my two-night stay at the Atlantis - note: I stayed for the updated rooms, fitness center, and location near a class I was taking. I did not partake in the casino. As expected for a casino hotel, the lobby is over-stimulating: lights, sounds, and a strong smell of smoke. But the recently-renovated guest rooms are clean and well appointed, and mine felt tranquil in comparison to the lobby. My room had two queen beds with white duvet covers, closet with safe and iron/ironing board, a spacious desk area, an empty mini-fridge (love this for keeping some drinks/snacks cool!), a coffee machine, and a spacious bathroom with stand-up shower. Each floor had a drink vending machine, ice, and a filtered water dispenser (love this too!). The fitness center, spa, and pool are on the third floor. Unfortunately the spa facilities are only available for those getting spa treatments - I get it, but do love when a hotel opens these up for all guests. I did visit the gym once for a quick treadmill run. It had a few treadmills and other machines, free weights, and more...enough to keep your routine going while on the road.

Local Favorite Spa -- Relaxing, Rejuvenating, and Worth Every Visit As locals, we truly love and appreciate the spa at Atlantis, and we take full advantage of the 20% off discount for locals Monday through Thursday -- such a great perk! The moment you walk in, the atmosphere is serene, welcoming, and beautifully designed. The staff is friendly and professional, and the overall vibe is calming and luxurious. Amenities & Atmosphere One of the best parts is that when you book any spa service, you get full access to all the amenities for the day -- and there are many to enjoy! Most of the spa spaces are co-ed, which makes it easy to relax and unwind with your partner. The changing rooms are spacious and feature a tea lounge where you can sip on tea, coffee, fruit-infused water, or light snacks and fresh fruit while waiting for your treatment. The pool area is beautiful and usually relaxing, though it can get a bit busy depending on the day, since Atlantis hotel guests can access the pool without booking spa services -- so it's hit or miss for quiet pool vibes. That said, there's a convenient phone by the pool to order food and drinks from the restaurant straight to your lounge chair -- love that detail! Spa Features Herbal steam room Salt inhalation room Dry sauna Quiet nap room (incredible when respected, though occasionally you'll get chatty guests -- part of the public spa experience!) Hot and hotter jacuzzis + cold plunge pool Plenty of space to read, relax, or just unwind Everything is clean, well-maintained, and easy to navigate -- it really feels like a mini getaway without leaving town. Favorite Treatment One of my absolute favorite treatments is the "Repair & Restore" facial, especially with esthetician Jordan -- she's talented, kind, and leaves my skin glowing every time. It's the perfect 60-minute experience to relax and be pampered. Whether you're visiting Reno or a local looking to treat yourself, Atlantis Spa is a wonderful place to escape, recharge, and indulge in a full day of relaxation. Highly recommend!

I came here for a conference. Honestly this might be the worst hotel I've stayed at. The rooms reeked of smoke, as did the common areas. I really felt like I would leave with lung disease ugh. Their room service folks were very sweet though and made sure the rooms were fully stocked. The rooms were dated and old, musty and dusty. The casino was sad and dated too. A lot of smokers throughout. But I don't know that I should have expected anything else honestly. The conference wing was totally trash in my opinion - not enough charging stations. The furniture was dated, the catering staff couldn't keep up with requests. They had a 'concessions' stand here, that sold $10 coffee drinks, it was ridiculous. Food options are limited in my opinion and nothing I tried was worth the price we paid. Overall, don't think I'll ever want to come back.

What a beautiful and clean hotel. The room we got on 5th floor was brand new upgraded. The bed & pillows were sooo comfortable. the sheets were top notch cotton. zero smells. Zero mold anywhere in bathroom. so far, my favorite to stay at in Reno! They have Tesla Super super chargers And the overnite (slow charge) are free) but, good luck getting one, as there are only 4 or 5! I would definitely try the sushi restaurant on 2nd floor. The fresh crab cocktail was on point. I did not care for my lobster roll. My friend ordered the fish pot of some sort and said it was great. edamame was great. all in all would def. Go back. The deli was great & Larry the manager was 10+ stars for taking care of us. Ask to have the robot bring your food. Kinda fun novelty. Most every bar is stocked w/Rombauer Chardonnay and Justin Cabernet. Free drinks while gambling of any kind. Had a blast & met fun people. Will definitely choose this hotel to go back too! Don't forget to take a ride up to 18th floor in glass elevator! Also... tons of games on 2nd floor for kiddos.

Simply beautiful Inside the Casino. Great energy with a nice waterfall feature - it adds a bit of " peace" as you ride the escalator upstairs to the kids game room with video games and a pie shop. There is a nice " bistro Napa " upstairs to get lunch with conference rooms The rooms are very nice and updated - Don't forget " toucan Charlie's ". ... I would say the best buffet in Reno. My experience . The Manhattan Deli brings back Memories of all the NY food . Mmm. They have what you crave. There is a bake shop right next door. Sooo good and a great selection of cheesecakes, fruit tarts and look at the pic- mouthwatering sweets if that's for you . There is also Asian cuisine next door. You can't go wrong. Easy parking. And a fast check in experience. The staff is nice- lots of smiles and good service - I'm happy- the young lady at the bakery is so nice and very helpful It's more into Reno away from downtown- I like it that way - just how I like the Grand Sierra - it's away from the Row. You can get to the midtown dining by Lyft or Uber and not have to drive .. I like that. It's my first stay here . I'm happy about it and will come back .

I came to the Atlantis today for a Newcomers monthly luncheon in the Paradise Ballroom. The Atlantis Casino Resort & Spa looked so tropical inside. The gift shop, as you walk through the casino was so impressive. I loved the purses, jewelry and the girls at the counter were very kind. The clear light bulb chandler was fabulous. Going up the escalator, looking down at the view of the Casino from the top, with all the Trees and Waterfall, is like a tropical vacation in Paradise. The vibe was calming and I wanted to just walk around and see everything....but I was heading to the luncheon. I didn't want yo be late. I saw the big sign that pointed me to the Ballrooms. This was my first group luncheon & meeting. Once in the Paradise Ballroom the tables were elegantly set with many round tables for lots of people to sit comfortably. Water, Iced Tea & Coffee all ready for us. The Service Staff came out and it was an impressive site. The servers started with the salad service. Fast and polite. The lunch was beautifully created and presented on the plate, it was Excellent. A Five Star dining, customer service, meeting & entertainment experience all in one beautiful Paradise Ballroom A. Everything was set up for our group. A microphone, podium, tables for the raffle gifts and room for the entertainment. As we completed our meal and had our very delicious Strawberry Cheesecake dessert, Catfish Carl & Rockin Robyn played and sang for us. They were outstanding performers, we sang along to songs we knew way back when and I hope the Atlantis has them back again soon. Loved their music. I will definitely come back next month for another amazing lunch & meeting experience. I want to check out the sky bridge and look down on the road while having a cocktail. I will be sure to come early so I can walk around the Atlantis Casino Resort and check out what this amazing Casino & Spa has to offer. I will check out their Spa Services, Pool and the Coffee & Dessert cafe. The Desserts look amazing. Special Entertainer's, Mother's Day Brunch coming soon, Loved the Easter Bunny Decor near the elevator. What a beautiful hotel. See you next month. Julie A

This was our go to place when our kids were kids because the only options were here or the Nugget since indoor pools were a necessity. 15+ years ago, they had a partnership with Mt Rose; a free ski ticket with a room. Quality/Quantity - Now one of my favorite social/happy hour restaurants is here - Atlantis Bistro Napa; see other updated 5 star review. We will be regulars here for social hour now! Resort - 818 rooms. Gaming - Almost 65k square feet. Atmosphere - It would have been nice if the entire resort was smoke free... Or there needs to be better air circulation, because you can smell the smoke even in the "non-smoking" areas. But my buddy who is sensitive to smoke actually said he could not smell any smoke on this trip, thank you. Dining options: Atlantis Steakhouse, Sky Terrace Sushi & Oyster Bar, Bistro Napa, Manhattan Deli, Toucan Charlie's Buffet & Grille, Purple Parrot, Red Bloom, Chicago Dogs! Eatery, Java Etc, and Gourmet Grind. Spa, saloon, fitness center. Indoor pool, outdoor hot tubs, etc. Loyalty program. Meetings, events & conventions, business center, weddings. Banquets & Catering. Entertainment - Too many to name; see their website and my pictures for the most current events and tournaments. For Kids: Fun Center. ESports Lounge. Birthday parties. Club Underground. Dining = Chicago Dogs. Service - Casino = N/A today. But Atlantis Bistro Napa = 5 Stars; again, see other review. Price - Varies, depending on how much you gamble and eat... Owner Suggestion - Congrats on all your success since 1972 to the Farahi family. 1972 - Golden Road Motor Inn. 1979 - Travelodge. 1986 - Choice hotels, Quality Inn. 1991 - Clarion. 1996 - Atlantis. 2012 - Acquired Riviera Black Hawk Casino near Denver. Renovations: 1991 - 160 room Atrium Tower, casino expansion. 1993 - 283 room Luxury Tower, indoor pool/sundeck, arcade expansion. 1999 - Sky Terrace, 824 Royal Dolphin Tower, pool/health club expansion.

Another great evening at the Atlantis. Date night at, "A taste of Polynesia". It was a nice change of pace and almost everyone at our table was a good time. Buffet style and I fasted all day to save myself for this meal. I got all my favorite sides, and desserts. I even had a few cocktails at their open bar. Thank you Fernando for the tasty drinks! Service was attentive in picking up our plates and keeping our tables clear of clutter. We enjoyed the entertainment while dining. Thank you Atlantis for a fun date night. I'll be putting my carbs to work today. I know we'll be back sooner or later. We can't really stay away from dining here.

Magical time was had by all!! Away from the main shenanigans of Reno but luxury still engulfed us.

Got a deep tissue massage (which was really good for my legs, but she didn't work out my neck and shoulders like I asked) and spent the entire day at the spa. They even let me leave to go have lunch and come back. I don't have a lot of experience with other spas, but the few I have been to did not have as many amenities, nor was I allowed to leave and come back. The downside to this is it can get pretty crowded. I was there on a Sunday and saw lots of people, so I am glad I decided to book my massage on a Friday when it was not as crowded. They have several different experiences and I tried the inhalation lounge (comfortable longe seating with low lights and a color changing crystals), aqua spa (2 spas with different temperatures plus a cold plunge, super relaxing to soak in each and plunge and the on lie one the lounge chair to read for an hour and do it again), relaxation lounge (warm, but not as hot as the regular sauna, so I like this much better), and the fitness center to stretch my body out. I would definitely book at the Atlantis again just to go back to the spa.

Quick walkthrough the casino. I am not a gambler. Variety of slots, a handful of restaurants including a buffet and other amenities such as an arcade. I don't recall seeing an actual food court though, I may have missed it.

It's been a while since we dropped by Atlantis Casino yesterday for lunch. We arrived at the casino, the casino was still fairly empty; it seemed unusual how empty the casino was. After 11pm though, the casino was once again full of people and abuzz with activity.

Attended a dinner for the passing of Senate Bills . The ballroom was set up beautifully. It was a semi formal event. Plated dinner. The staff was efficient and prompt.. the food was so delicious. From the salad to the juicy chicken served over rice. The roasted veggies were amazing. It was a nice relaxing evening. The topper for the evening was the raspberry chocolate cake. I was impressed with the staffs table service. They were attentive and polite.

This review is based solely on the casino itself; the rewards, environment, games, etc. Reno local here and Atlantis as far as a casino goes is not good. The entire gaming floor is really dark and depressing, the machines are tight, the payouts on the machines are light compared to other establishments, the table games are ok but the pit bosses are a joke and the rewards system is too. I played here quite a bit for a year and never even got close with rewards points compared to the peppermill. I won't even use my players card if I do wind up coming here for some reason just because it's completely worthless. Only good thing about this resort is the food. If you want to maximize your chances of winning and earning real comps drive two mins up the road to the Peppermill.

Atlantis knows how to holiday, and I can't believe it took me 15 years to experience it! The Thanksgiving buffet was simply incredible. They had everything you could think of and it was all wonderfully prepared. Considering they served 5,000+ people that day, this is a remarkable feat! I enjoyed plates of snow and king crab, house smoke scallops, perfectly cooked lamb chops and filet mignon, fresh salads, soup, and of course a slew of desserts! While the food was exceptional and the atmosphere elegant, what wowed me the most was the ability for the Atlantis to maintain their incredibly high standard of service for all of these guests. We were part of a large party (15) and got seated in a private room off the main hall, and never once were we looking for our server or wanting for anything. I also noticed that the team in the main hall was constantly checking with guests, clearing the tables, and ensuring everyone had a wonderful experience. The Atlantis is truly a remarkable property and we are so fortunate to have them in our community. Kudos to the entire team that makes this place hum!

A friendly and helpful staff. Really quick checkin with three clerks at the reception desk. Surprised that they had a 13th floor, so good thing I'm not suspicious. Probably going to give room service a try tonight and just relax after hitting the tables

Yes, Yes and Yes! The Bistro Napa at the aAtlantic was amazing. We love this place, it's the best happy hour in town. One important note - You have to get in line an hour before it opens this is to guarantee a table. We were greet a few time while waiting in line by Ellie. Ellie was the nicest hostess ever. She is definitely my favorite so kind and helpful. The service was on point, I have nothing but great things to say about our sever. The food was excellent. Can't wait to go back!

The buffet is amazing! I really like that they have a verity of ethic food. They also have a huge selection of sugar free or low sugar desserts for all of us Type 1 diabetics. The vibe is very casual & relaxing. The gaming floor is pretty big with some great slots, a good mixture of old & new.

I haven't been to the Atlantis for several months but I was there for a fundraiser in the meeting rooms. We used to have Nevada PTA conventions here and the meeting rooms are still as nice now as they were then. All of the food except one was outside sources but I will say that this is the second time I have thoroughly enjoyed the Atlantis small bites during an event. The head chef has been there both times and he is really nice plus the food is always high quality and amazing!

Thank you Atlantis for a fantastic thanksgiving stay.Rooms are beautiful and housekeeping staff are super.Front desk staff are always so nice.Buffet is delicious.Andrea is a treasure to see along with rest of staff.In the pit Liz,Jacqueline,Fred, very professional.All dealers are super nice.The new uniforms are very chic.

I visited Atlantis for a short vacation spa getaway and it has been nothing less than beautiful ‍. My massage treatment exceeded my expectations . The massage tech had excellent customer service and he was attentive to all of my needs. I like the fact that you can have access to the spa for an entire day if you order a 60+ minute treatment. That's a very good perk! The only thing I didn't like was walking through the casino's cigarette smoke smell. overall, my day has been amazing! I'm looking forward to coming back.

I recently stayed 3 nights here. Check in was quick and convenient for me, unlike other reviews. I stayed on the 16th floor, 3 nights cost a little over $800- including fees, taxes etc. Which is why I was less than happy that the fridge in the room barely worked and the room temperature was not comfortable. They make it so you can change the thermostat to no lower than 65 degrees but the room does not get to under 70 degrees, this wasn't the case for only my room because I noticed a lot of people fanning themselves off in the casino with any paper or book they can find. I thought it was ridiculous but I didn't say anything about the room temp although for me, one of the perks of a hotel resort is a cold room to sleep in. I did call the front desk with my refrigerator issue within an hour of my arrival, the temp stayed at a constant 47 ("smart" fridge that reflects the temperature), the standard fridge temp should be under 40 degrees in general for food safely so I didn't feel comfortable putting my leftovers in the fridge. The front desk rep who answered the phone wasn't familiar with the details of the fridge so she sent a tech up. Two arrived within a decent amount of time, 15 mins-ish. It was two older gentleman, one was polite and one was not. Once I told him that the fridge isn't working his response was "THE HELL IT'S NOT", I think he thought he was funny, I didn't find it funny- complete opposite actually. The other more polite tech felt the top of the fridge and said it felt cool, give it more time and if it doesn't cool down he'll be available all night. It didn't cool down and I didn't want to deal with it so I let it be- I didn't want to deal with that other tech again and just kept my drinks in there- by my second day there my water was barely cold. They'll be getting another complaint about that fridge from the next guest I'm sure. I gambled each day I was there, they have extremely minimal staff going around offering free cocktails while gambling. This was the case with both slot play and the tables. I read another review where they were told that they come by every 30 minutes. The casino itself felt extremely outdated and I wasn't impressed by the slot variety. The high roller area and "no smoking" section in the casino was close to comical, both super small areas, no bigger than 300 sq ft. All of the above reasons are why I very likely will not be returning. The room was clean, nice bathroom and the bed was comfy. Thankfully my stay was quiet and I didn't get a room by the elevator or the ice machine. The purple parrot was my go to restaurant. I did try the buffet and was overall not impressed with the price into consideration (no bathrooms in the buffet- to even just wash your hands, they want you in and out fast apparently).

I love coming here. This is my 5th time here and let me tell you, each time has been amazing. It's so relaxing in every room. My favorite is the Salt inhalation room. There is a wet and dry sauna in the ladies lounge and co-ed jacuzzi are. The ladies lounge has an area to grab fruit infused water and healthy snacks. The massage was wonderful. The massage therapists are amazing. It has been consistent every time. I seriously need to make this a more regular treat for self care. Tip: if you book any treatment, you can use the spa area for the day. Definitely a nice way to treat yourself.

Not of the hotels fault , but I shld of requested a room with separate living area . 3 pple in a room side by side is a little close , also fridge was not cold or sizable to put anything g in there. Also wish they had a stocked fridge in room . Spa scheduling was scarce for a Sunday massage and not avail ! And the biggest one yet is there was No RENO tourist reasonable priced things to buy like tshirts in hotel

Great customer service. Spa was good. Dinner at the steakhouse was amazing. I did not like having a man in the women's changing area. I couldn't believe it. I thought this isn't allowed.

Deeply Disappointed by Our Experience This Mother's Day Weekend What happened during my most recent visit has left me truly disappointed. Time: Around 10AM Location: Atrium Lounge Date: May 10, 2025 We were gathered in the hotel's atrium lounge area with our family for Mother's Day weekend and had not even begun to enjoy our meal when we were abruptly approached by the general manager, Carol. She spoke to us in a rude and unprofessional manner, telling us that outside food was not allowed in the lounge area. As she delivered her message, we were still processing what she said and hadn't yet responded. She then followed up sharply with, "Do you understand what I said?"--a comment that felt unnecessarily pointed and made us deeply uncomfortable. She went on to say that outside food is not permitted anywhere in the hotel--only inside our private hotel rooms--because the hotel offers its own food options. To make matters worse, she questioned whether we even had rooms at the hotel. This was both inappropriate and condescending, especially considering we were, in fact, registered guests. When we asked where this policy was stated, she admitted it is not listed on the website or in any guest materials. Despite this, she escalated the situation by walking away and calling security on us. We also told her that we've gathered in this lounge area many times before during previous visits--eating outside food as a family--and not once had we been approached by management or told it wasn't allowed. There were no signs posted, no prior warnings, and no clear communication of this so-called policy. The entire encounter left us feeling flustered, disrespected, and deeply upset. It felt especially shocking and hurtful during what was meant to be a joyful family celebration. What made it even more heartbreaking was that our children witnessed everything. No child should have to see their family being treated with such hostility--it was humiliating and left a lasting impact on us all. And while I don't make this comment lightly, I can't help but mention how it felt to be treated this way as a Hispanic/Latino family. I don't know if it was intentional bias, unconscious prejudice, or simply poor hospitality--but it left us feeling discriminated against. That alone made an already upsetting experience even more painful. If this is truly a hotel policy, I strongly urge Atlantis Resort Casino to make it clearly visible through signage in the lounge area, guest information packets, and their website. More importantly, I hope the hotel invests in training management to treat every guest with dignity and kindness--regardless of background or ethnicity. I'm sharing this to shed light on our experience and to help ensure no other family goes through the same. And it's safe to say that we will no longer be staying at this hotel for our future family gatherings. To reiterate: We expressed both to Carol and the security personnel that this was not the first time we had shared a meal in the atrium lounge. In fact, we've stayed at Atlantis Resort Casino multiple times in the past and have gathered here as a family with outside food on several occasions--never once being told it was an issue. To support this, we've attached photo evidence from previous stays, including time stamps and location data, clearly showing us doing exactly that without incident. What's most upsetting is how uncomfortable and deeply saddened this entire interaction made us feel. To be treated as if a peaceful family gathering--simply sharing a meal--was somehow wrong or bothersome felt not only unfair, but inhumane. We were not causing a disturbance; we were simply together, celebrating, and it's disheartening to think that such a moment was met with hostility instead of hospitality and kindness.

Recently stayed here for two nights. Hubby plays often and was awarded two nights free. When we arrived we were sad to hear our room was unavailable which was a king bed they only had two queen or they offered us to pay $36 a night to upgrade. Since the rooms were free I said hey what the heck let's upgrade. We paid a total of about $85 for two nights and it did not disappoint!!! Most beautiful upgrade room ever. It was huge and had a bar area. With the upgrade it included breakfast for two at the 25th floor with amazing views from 7a-10a and appetizer hour from 3-7!!! It was the most worth it experience ever. Hubby and I absolutely loved it. Can't wait to come here again. next time I want to try to upgrade to the spa suite which was a tad more money but includes a jetted tub by the windows! How beautiful.

Very pleasantly surprised by my room at the Atlantis. Didn't expect much...just looking for a place to rest my weary bones, but the hotel has been recently renovated. Very solid! Clean and tasteful! I highly recommend.

Requested the standard king size bed and ask for a view. My room came with an amazing view of the mountains room was very clean. The casino all the machines are pretty new. I think they have some older machines all starting from a penny all the way up to high roller machines table limits are usually low. I think they're about $10 and a night time. I think it goes up to about $15-$25 for blackjack poker. They also have poker tournaments the only thing about playing in the poker room is the limits or a little higher. I think they're still no limits and maybe limit games I would also recommend going to the upstairs oyster bar. They are very good quality food best seafood in the city of Reno. Every time I go into Reno, I will always go to this restaurant. Quality of Hotel is at the five stars out of all the hotels and casinos in the city of Reno. This is on one of the top five of the best and better hotels overall rating I would give five stars. They also have a lot of different restaurants and bars and a lot of nightlife going on in the casino

My BFF Carmen took me to the day spa for a belated Birthday and Christmas gift after returning from out of the country (New Zealand & Fiji) for a month. What a perfect gift to give a love one after traveling numerous hours and not sleeping well on the airplane. It was a perfect day, the spa opens at 8:00AM so we made the most of it and stayed from opening till close 9:00pm. I have not been to the Atlantis for a couple years. Lots of updates to the spa. We both had a massage I was disappointed to hear Nick had moved on. It seemed like they only had women providing the service. My friend had Kim-Kim she had worked there for eleven years from Hawaii! Carmen could not stop talking about how wonderful her massage was. We ordered lunch by the poolside. Two cheeseburgers that were huge and steak-fries. It was my first meal back in the USA and boy it was amazing! The burgers are huge and tasty! We each ordered a refreshing cocktail. Gin cucumber and fresh mint and Prosecco passionfruit purée. I highly recommend either drink. The relaxing beauty of the salt room now has delightful lounge chairs instead of the old rocking chairs. I took a nice nap with a cozy blanket. Best sleep I had in the last 48 hours. We enjoyed the room with the heated seats the temperature was a 104. Felt so good on my back. The spa pools are always nice and bright with big sky windows and co-ed. The ladies locker room has a steam room and dry sauna. Both are very nice. They have light nibbles, tea, coffee, and beautiful infused fruit water. I was a bit disappointed the women's showers did not have hot water and the pool area was under construction and very loud with power tools. Can't they do that work after hours? It was nice and quiet when they went to lunch. At check out my friend wanted to use her spa finder gift cards but you can only use the locals discount 20% or the cards. Therefore we spent more time picking out retail items to purchase. They have a nice selection of Pure Fiji products of course I didn't need any because I brought might home from my trip! Many people ask me which place is better Atlantis or Peppermill. Both are fantastic and each are unique in their own special way. Sorry no photos, I left my phone in my locker and enjoyed my day with no interruptions!

I absolutely LOVE this casino & hotel! So much so that I am here at least once a month because of all the perks you can get as a player here. Much better than a lot of the surrounding casinos. Due to my player status, I usually get comped rooms weekly and am able to stay in the Concierge Room quite often. This is by far, hands-down, the most convenient way to stay at Atlantis. I say this because with the Concierge Rooms, you get access to the Concierge Lounge which Complimentary Non-Alcoholic Refreshments All-Day, Continental Breakfast Daily (6:30 am - 10:00 am), Afternoon Small Bites (3:00 pm - 5:00 pm), Evening Hors d'oeuvres (5:00 pm - 7:00 pm). As for the rooms? You get plush guest robes and slippers included and best of all? An in-mirror vanity TV! It's luxurious and spacious. No-nonsense, very clean and quiet. I have never been able to hear any neighbors besides the occasional door slam. My next trip is in 3 weeks and I can't wait to be back!

The high limit room and entire casino is a joke. Their HL machines are set tighter than the ones on the main floor which is the opposite of what it should be. Generally the higher the denom the better the payback percentage as you are risking significantly more money. For example their HL lightning link machines are most likely set to hold 88-89 percent. A joke in the industry. Their main floor games while slightly looser are still boring and tight. They've got a magic of the lamp bank that hasn't hit the grand jackpot in 2 years! It's like 34 grand now. They also have a maxed out dragon link bank at $18888 that hasn't been hit in months. Only tight machines set to the worst payback settings would withhold paying the top jackpot for so long. I can only imagine how much money poor suckers have fed into those machines with no chance of winning anything. Place is a joke all around. Too many everi and ags games. Aristocrat games are set too tight as well. Stay away from Atlantis

A pleasant stay overall. Very kid friendly aside from the huge amounts of smoke throughout the first floor, but that's going to be a problem everywhere. They have a small, heated indoor pool which is a great option for entertaining kids. The arcade is also an option, but it's very poorly maintained so you have to know that half the machines aren't in working order. Plenty of dining options, at least half of them are okay. It's not fancy, but it has a lot of amenities/entertainment options for little ones and is quite affordable especially on weekdays.

A Huge shout out to Kayla my cocktail server. I visit Atlantis every month and am impressed with Kayla's infectious smile and wonderful friendly demeanor. She is truly an asset to the Casino experience.

Close to everything Great check in customer service Everything you could need in a resort, food, drinks, gaming, spa, pools, clean updated rooms, Starbucks coffee, lots of free parking, near airport, shopping, freeway and mall. Pricey, food and drinks

This is my first time writing a review. I feel compelled to do so after a recent stay at Atlantis. The rooms are always clean and the hotel section does not disappoint. However, that's where the positives end. Service is not a priority here! I've had many bad experiences with employees. There is a lack of training and high turnover here. There's always a new face who doesn't know something or just doesn't care. I recently complained about that service and asked for a member of management to call me to discuss. No surprise that I have not gotten that call. My recourse, this review. I have stayed here for the last time. If management doesn't care about guests concerns, regardless of how nice the room might be, I've had my last stay at Atlantis!!

Always a GREAT time at the Atlantis High limits Xanadu bar ! Joe or "Walter" if you upset him is the BEST ! He definitely goes above and beyond ! He's a gem and we are happy to come and visit him weekly ! If we lived closer we would visit him DAILY !

Slots are insanely tight. You can literally pick any other neighboring casino and have more fun. Even if you don't win at other casinos, at least it lets you play for a while. At Atlantis, the suck you dry immediately. Will never go back. Pick anywhere else

Great resort! Check in was fast and easy. Staff was professional and friendly. Rooms are very clean. The resort has many dining options. The casino is big with a large selection of slots. I will be returning! The buffet was amazing!

The service is excellent, professional, proficient and personable. The quality is top notch, apparently recently remodeled areas. The vibe is fancy, fun and festive at this Christmas time. Locals are recognized with some specials.

We recently stayed in this hotel but was disappointed when I've seen the stained covers, ripped towels and a little incovenience of having to go back downstairs to let the front desk know we couldnt get in our room because apparently the door battery is dead.

Worst birthday massage ever Burnt me twice on my left leg, so she went on to proceed without the hot stones instead of cooling them. I had to request that we continue the hot stone massage, but if we could cool them down, they were a little bit too hot for my skin. Asked a question if it was normal to turn over during a massage , my top was off and it was chill she proceeded to ask me more than three times if I wanted to end the massage after I had answered no I'd like to continued. She made me fill extremely uncomfortable being so persistent on ending full body, hot stone massage Then she starts to question me if I've ever even had a massage before twice and a very harsh tone. Told her I was feeling uncomfortable and to hand me my robe it was below or in a heating bin she then goes to proceed to say that I'm not gonna go talk to the front desk I asked again for my robe because I wanted to leave, never said I was gonna go to the front desk She says one more thing I'm not sure what it was and I stopped her and I asked again for my robe because my top is off and I let her know that I will walk out of the room and go to the dressing room, then she set the robe on the table I was able to walk out of the room with my body covered finally after this very uncomfortable and awkward, half massage treatment ‍Please do better!

I was in desperate need of a spa day, and thankfully, I was gifted an experience at Atlantis Spa. Let me just say--it was absolutely wonderful. As a local, I was able to take advantage of a discount since I went on a weekday, which was a nice perk. I got there 30 minutes early, and they promptly gave me a tour of the facilities, set me up with a cozy robe and slippers, and made sure I was comfortable. The bathroom and lounge areas were incredible on their own. They had a fantastic spread of healthy snacks, infused waters, hot tea, and coffee. The showers were stocked with little sugar scrubs and Aveda products, which I absolutely love. They really thought of everything; if you forget essentials like deodorant, tampons, or facial moisturizer, they've got it covered. Plus, they even had hair dryers, styling sprays, and curling irons available. My masseuse picked me up from the lounge and led me to her studio, where everything was set up perfectly--the lighting, the music, the temperature of the bed. I chose the 90-minute Lomi Lomi massage, and it was phenomenal. The masseuse was incredibly intuitive and took great care of me. The massage uses light to medium pressure with coconut oil, and it was perfect for unwinding. The scalp massage at the end was especially divine. After my massage, I decided to check out the salt brine room, which was warm and relaxing. I was really impressed with how attentive the staff was--they came in to clean up and refresh the room immediately after someone left. The jacuzzis were wonderful, and I particularly enjoyed the cold plunge. The only minor disappointment was the experiential shower, which I couldn't get warm enough, so I had to skip it. For lunch, I ordered fish tacos using the phone in the indoor pool area. The pool is enclosed by a big glass dome, making it feel like a summer escape even though it was 40 degrees outside. My food arrived within 15 minutes, and I enjoyed a leisurely lunch while lounging by the pool, reading my book and listening to the calming sounds of the waterfall fountain. All in all, I arrived at 10:30 am and stayed until 3 pm. I had a fantastic 90-minute massage, a delicious lunch, and left feeling completely relaxed and satisfied with the entire experience. Atlantis Spa is definitely on the pricier side, but it was worth every penny. I deserved it, and honestly, so do you! Highly recommend treating yourself to a day here.

Today I attended the grand ballroom Thanksgiving dinner. I have attended this ballroom meal many many times, always excellent! Today was absolutely horrible. I waited 18 minutes to get a place setting, finally got up and got my own off of another table. Also we had to bus all our own dishes. If I needed water, I had to get up and go get the pitcher and pour it myself. Service was terrible!