Nicol
Google
The staff try hard and the food is really great. What's not so great is the hotel. This is simply not 4 stars, the label four-star hotel is a scam. The rooms are really old - the standard room looks like a hostel that has two stars, this is not what a standard room in a four-star hotel really looks like. Terrible smell. The floor was sticky. I was in the hotel next door, which had four stars and it was completely different (I also had a standard room but the equipment is quite different). The bathroom was terrible, moldy curtain and moldy bathtub and tiles. The door to the room doesn't work, it's paper and you can hear everything, it has a ten-centimeter hole underneath it - you hear every step in the hallway, every morning the cleaning lady wakes you up with a cart, YOU HEAR EVERY STEP. It often wakes you up. The door can be opened even without a card, guests around us had a problem with it, so it wasn't our broken door. Put everything in the safe! They changed our bed linen often, but it was dirty or had holes. Unfortunately, the hotel states all inclusive, but it is not all inclusive. It is full board - breakfast, lunch, dinner. You pay for the sun loungers on the beach (it is public, I know), not even half of the drinks at the bar are all inclusive. You pay for most of the drinks, I have never encountered this at an all inclusive hotel. In every hotel I have been to, everything at the bar was always All Inclusive, this is a scam. Tap water is officially drinkable, but the travel agency did not recommend it to us, as they have had bad experiences with it with clients. You can buy bottled water at the bar, yes, in an All inclusive hotel. The drinks in the dining room were diluted with water - beer and wine. I give three stars because the staff were great, the food was great and the location of the hotels is great - the hotel itself is a tragedy. I bought the tour as a last minute deal, so I saved a lot. If I had paid full price, I want my money back and I give 2 stars. It's time to do some reconstruction or take away a star. Maybe the hotel operators could look at what the term All inclusive means. Unfortunately, we won't be back and I don't recommend the hotel.