JTBP9
Google
Went as a couple with Jet2 on an AI one week holiday. Pitched as 4 star, which means additional 10e per night tax on arrival, it was overall disappointing, which is a shame because the grounds are great, clean, well kept and location excellent, right on beach (though have to pay for loungers and anything from beach bar) & 30min walk into town or catch the bus. Staff work hard, always appear busy & are friendly and approachable but not much info of arrival or in room and if you want to know anything you need to ask. Accommodation and food were not good. Accommodation was tired (obviously not a refurbished room), ongoing drainage problems along the block of bungalow-type rooms we were in-very unpleasant smells and reported by us and others in same area over the week, ongoing battle to keep insects (including ants) out of room, not helped by cleaning only every other day. Beds at least were comfortable though. And the food, while there was plenty of choice-could have found something to eat (which was good for me as a fussy eater) - it was always either lukewarm or actually cold-saw so much wasted food, probably because of this. We are not drinkers so was very disappointed that even coffee was limited on the AI unless you paid for it-how hard would it be to leave a couple of machines on instead of the vile vat of dishwater at end of the bar? And if you are late (9am onwards) for breakfast, forget it & go out instead-it is manic in there! (Highly recommend Surburnt Arms for full english!) Staff did their best, were responsive with complaints (but only so much they can do with drains, I know) did give us a kettle & cups when requested but overall was glad to be going home. I have paid the same or less for much better experiences & this one did not match any version of 4 star I'm afraid. We are perhaps simply not suited to AI & the costs of eating out on top of holiday cost + tax made this an expensive break.