Atlas Essaouira & Spa

OMG - the bar staff are amazing. I did not stay at this hotel but often pop in. They make the best cocktails on town, the bar has floor to ceiling windows and a sea view to die for. Staff are lovely and very kindly treated me to a delicious tricolore salad and a plate of petits gateaux as I enjoyed my cocktails. I was not expecting these and they were much appreciated!

Great experience. Amazing & big bedroom with beach view. Loved the spa and massages - super friendly team! Not sure if it's actually a 5 star hotel as a few things could be improved. Everyone very nice & friendly overall.

Atlas Essaouira Hotel is truly one of the finest hotels I’ve stayed at in Essaouira. I visited specifically to test the quality and services for my clients, and I was genuinely impressed on all levels. From the moment I arrived, the staff were warm, professional, and attentive—demonstrating the kind of hospitality that sets a high standard. The rooms were clean, spacious, and well-equipped, offering comfort and relaxation with a touch of elegance. The hotel's facilities, including the restaurant, spa, and common areas, were all well-maintained and delivered an experience worthy of a premium stay. Everything—from the service to the ambiance—reflected the commitment of a team that truly knows how to welcome guests. Without a doubt, Atlas Essaouira Hotel is a top recommendation for anyone looking to enjoy Essaouira in style and comfort.

We traveled to Essaouira at the end of an extensive overseas tour for a relaxing few days. Very pleased to say that the highlight of our stay was visiting the Piano Bar each night and enjoying the outstanding service delivered by Abdeppatif. Five star service!|Unfortunately can not say the same about the re prion desk and room delivery. Something must be done about the lack of continuous functioning of the room keys. |Overall averaged out rating of four - which reflects a good experience.

The positive things first: * Very friendly staff. * Nice reception and shared spaces. * Quiet (apart from outside noises that we could hear because of open windows due to below reasons). Unfortunatly the rest is not so great. In order of inconvenience: * No AC. We complained and they said they would send someone. I have no idea if they did, but the slow flow of (maybe 20 degree C) air was nowhere enough to cool the room. We had to sleep with windows wide open and it was warmer in our room than outside all the time. I choose not to spend the vacation complaining futher, since I realized they will not renovate the AC system during our stay. * Systematic neglect in cleaning/maintenance. Examples: A toilet paper holder that I first thought had erroded, but after testing to scrub it a bit, it turns out the gray matte finish was simply ingrown dust/dirt. Outlets that were not properly stuck to the wall, cracked tiles in the bathroom, weird electrical wiring and so on. * Incompetence in housekeeping. We were three persons (my sons and myself) and that seems to be unpresedented. There was no protocol to provide three towels to one room. We called at least once a day (at most three) in order to get a towel per person in the room. * Poor preparations on arrival. The room was not prepared, so there was no third bed and no extra towel etc. Frustrating since we arrived late in the evening. * Slow service. We ordered drinks by the pool and waited for about 25 minutes before they arrived (didn't clock it, but over 20, less than 30). * Over priced spa. We opted for a high end alternative for half the price. Choose a cheaper hotel and eat elsewhere. This is not a good hotel - stars must have been handed out 30 years ago.

Try to avoid this hotel, I thought I got a good deal for a 5* hotel and it is completely the opposite, I assure you I am overpaying for my stay. I do not even think it deserve 3* category so I am thinking how it got 5*. Day of arrival AC not working (30 degrees outside), it was late so I decided to survive without it, I was sweating all night. Next day I called reception, technicians came multiple times and after 3h of “visits” and several calls to reception I went downstairs to ask for a change of room. After showing them on my phone they still have availability on Booking.com they agreed to change me to another room. New room has AC (weak, but is better than nothing) but shower and water tank button do not work properly. After calling room service for more than an hour and called reception as well I had to order take away from outside. I have work in the hospitality world several years and I understand standards are different in different countries but service, cleaning and maintenance are not good at this property.

We had problems with this hotel the minute we walked through the door. The rooms were not clean with dirty cotton buds on the bathroom floor, our tea and coffee was not replenished daily, the bathroom fittings were poor quality and not working properly. Not what you expect from a 5 star hotel. The beds were comfortable.|The restaurant manager treated us with pure contempt as there was mis communication from our travel provider, before we left we had paid for an evening meal and breakfast they said we had Not so we were uncomfortably watched closely throughout meal times despite our travel provider informing the hotel we had paid for meals. The food was disappointing and cold not restocked when most of it had been taken. All 3 star hotels previously had far superior food.|Unfortunately this was supposed to be a relaxing 3 day indulgence to what had been a lovely holiday. I would never recommend this hotel.|Even at the end when leaving security approached us telling us to pay our bill luckily we had many correspondence in writing stating exactly what we had paid for in writing. The night reception man was the most professional member of staff we encountered and read our information with respect |Mis communication caused us great stress and hotel staff made us feel most inferior particularly the restaurant manager

I checked in expecting a luxury stay and left deeply disappointed. The room was old, dirty, with broken lamps and rusted fixtures — far from 5-star quality. Despite requesting a sea view, I was given a basic room with no explanation. As a solo female traveler, I asked to check out immediately and kindly requested a refund. I was met with vague excuses, inconsistent offers (bar credit, spa, room upgrade), and hours of delay — while management avoided taking responsibility. I felt unheard, disrespected, and trapped. This hotel may have stars on paper, but it lacks the soul and service of true hospitality. Not recommended.