Atmosphere Canada

Atmosphere is a Canadian brand. This store is great for outdoor, hiking, camping and adventure equipments. Staff are very helpful and knowledgeable. What I love about this store is that they will price match with any other business with in Canada so you get the best deal. They have products for all ages. Store is very well maintained. They have a great customer service and return policy. They have curbside pick up now which is really cool specially if you don't want to go in on busy days like boxing day. Overall this is one my favorite stores to shop 🥰

Few weeks ago my son and I came looking for a backpack. Brandon assisted us. My son knew what he wanted but store didn’t carry that particular bp. Brandon was very patient with my son trying on different bp’s explaining features, adding weights for feel and being honest if not knowing the answer. He was professional, knowledgeable, patient and friendly!! Thank you so much Brandon for your kind generosity!! My son loves the backpack!!

Went in to replace some hiking/ rain gear and was met with nice, helpful staff that took us on a quick tour of options in the store. He explained the major feature of the differing products and price points which was great. Easy to navigate store, 60 day return policy even for sale items at any location, and an available staff member in close proximity. Great experience.

My daughter needed a good warm coat for Edmonton weather and found the perfect style, color, and fit. They're return policy is excellent and the salesperson (Hanna) who helped us was very informative and friendly. She went above and beyond with all our questions and concerns. Thank you!

SUPER helpful staff. Everyone I ran into had a love for the outdoors and shared their recommendations based on experience. Always have some deals going on ( for example, I scored some Merino wool hiking socks for 4 dollars a pair...regular $25). Great selection in a small space. Kind of like Costco when I go there. I go for one thing I need and then end up buying a few more things because they are really cool : )

Max is great! We were looking for a bunch of new equipment and Max was super helpful and knowledgeable on every single item. He was very patient with us and probably spent about an hour going through details on the different products. This is someone who loves what he does!

As far as the in store experience went, I did not have an issue with the staff or atmosphere of Atmosphere. The store is a comfortable space with well selected products and friendly staff. My problems started when I ordered a shoe size that needed to be delivered from another location. I don't recommend having Atmosphere ship your products. Here's the short version of my experience: I needed shoes, they were supposedly delivered to me. Except I never got them. Though I was prompt in addressing the problem Atmosphere was not. After an unreasonably long time I finally got the shoes I wanted. Though only after purchasing the same pair a second time, and at the cost of three weeks, undo effort on my end, and having to endure very poor customer service. It seems Atmosphere's shipped orders are all counted as "online" orders, even if you order them through the staff in the store. This is a problem, as it appears there is zero communication between the physical locations and their "online" logistics. It would be useful if staff could help customers with shipped orders. So, they should fix that. Also, if you're telling all your customers that they have to contact the shipping company about missing or undelivered orders, then freaking tell us who the shipping company is! Finally, it's silly that the customer service will do nothing for you until it's been five days since your supposed delivery date. I mean, they could have at least responded to my first inquiry.

Great service by all 3 associates on hand. Their enthusiasm and knowledge was sure appreciated. We scored exactly the hydration pack we were wanting, and for a decent price. Thanks team! You'll be seeing us again.