Brennan Edwards
Google
[11/23/2024] previously left this review when I first moved in and I should update it. The management has changed.
I should start with the amenities are nice. The rooms are small, but they're designed for one person and you can make it work. it's no W6 obviously, but you still get bang for your buck. there are a lot of people here who expect a completely perfect living experience, which is unfair.
However, there are some negatives: Maintenance used to be nearly instant, usually coming within the hour. now it happens within a couple days, and half the time when a maintenance request goes in, they immediately say that it's been done in your email, then you'll see it says "on schedule" rather than just done.
If you submit a request for an issue that has to do with the general amenities, it will almost immediately be canceled with no explanation, nor will they address the issue. It's just a complete "no". I submitted a request for the over-chlorinated hot tub, saying that lab tests (done individually) found around 4-5 ppm, which is above the 1-3ppm recommended for pools. This made it very itchy and irritating for my friends and myself, and previously was not an issue for me. Yet, they canceled the maintenance request and did not address it.
Over the summer, my compressor broke in my AC unit. I previously had them look at it because it was extremely loud and obviously about to break, but they said it was fine. Later it did break and I was left without an AC system for over a week in the peak of AZ summer.
Pool does not stay open past 11pm. I understand that there is probably some "safety" issue with this, however there are other apartments nearby that do allow this. Luckily security is nice and usually they provide extra time for the pool anyway while we dry off, and all of the other amenities stay open, but still sucks that we can't stay longer specifically in the pool.
Overall it's a nice place and i enjoy living here, but since the management changed, some issues have came about that people thinking about living here should be aware of.