Atrion Hotel

The room was nice, spacious, we didn't have ocean views. Food & drink in the restaurant were really nice and the waitress gave us excellent service. We had paid for breakfast for 2 nights but unfortunately didn't get to have it because breakfast only opened at 7.30am (most other hotels are earlier) and both days we were on the road either on tour or going to the airport before we could eat breakfast and not getting in until late so we had to buy it. Also there was no milk with the tea/coffee making facilities in the room (as is the practice at all hotels we have stayed at) and we had to call and ask for some for early morning coffee before our departure on the 2nd day. On the first day we couldn't have coffee as we don't drink it black and by the time we realised there was no milk, there was no time to get it from reception before we had to leave.||At checkin, it took time for reception staff to find our booking. We felt that reception staff were not very helpful. The day before checkout, we enquired about our transfer to the airport (with an external company) and asked the reception staffer if he would please phone the company (we had their number) and speak to them in Greek for us to confirm our transfer and our pickup time. (Other hotel reception staff at other hotels had been only too happy to help with such things especially with a language barrier). The reception staff member refused to make the call for us and told us to call them ourselves from our room. A disappointing customer service that we DID get from other hotels. Would we stay here again? Probably not.

Decent hotel in every respect, polite staff, honest in the price-quality ratio. Quiet while being very close to all points of interest, we could see the sea of the harbor from the balcony, I think this does not apply to all rooms. We enjoyed a nice breakfast every day which offered variety and was not always the same. Very clean, comfortable room with all the facilities, air conditioning and flat screen TV.

I rarely ever write reviews for a place until everything is said and done. But Atrion really deserves an exception! On my second 3-week stay here with a group of students from the United States, I cannot recommend this place enough for it s attentiveness to visitor satisfaction. During a period of diminishing service quality due to the high demand and low supply in a touristy place like Crete, and Greece in general, the Atrion owners (a family business) are going above and beyond to recruit the best people in the domain. You can tell that the staff is genuinely very satisfied with their workplace. And this makes such a huge difference on customer satisfaction. Athena, the latest addition at the restaurant compared to last year, takes this kind of attention to a whole new level. A pleasure to interact with, always funny and in a good mood, makes sure everyone is super content when visiting her kingdom! Overall, beyond the typical qualities you'd expect from a great hotel (value, location, rooms, food, amenities, etc.) the people here make a world of a difference! If you ever decide to stay here, you'd wish there is an Atrion in every city you visit in the future. Note: the photos were included to indicate the authenticity of the review. Ευχαριστούμε Αθήνα, Αλέξανδρε, Άσπα, Γιώργο, Μαίρη, Μαρία... and anyone I might be forgetting!

Excellent hotel near the centre of Heraklion. Very friendly helpful staff. English spoken. Great breakfast, outdoor seating and a small bar area. Only complaint is that, even though checkout was at 11.00, housekeeping opened our bedroom door 3 times before 9.30 to try to clean the room.

Everything about the hotel was excellent — the cleanliness, the food, and especially the breakfast, which was just perfect. But what I will never forget is the kindness and warm hospitality of the staff. Whether at the reception or in the restaurant, every single staff member was incredibly welcoming and kind. Thank you so much for your great hospitality. On the morning of my departure, I truly appreciated the takeaway breakfast that was prepared — thank you for that. Just one kind request: please ask guests whether they eat pork or not, as some people avoid it for personal or religious reasons. Regardless, thank you once again.

This hotel is much more than it seems at quick glance. The cleanliness, service and standards are top quality especially for the price representing excellent value for money. Breakfast is very good and the rooms have great facilities, powerful showers and aircon plus very good WiFi. Heraklion city centre is very nice, clean and stylish. It’s 10 mins from the airport and bus station. Rooms are very good quality and sound proof shutters. It’s more suitable for adults/ couples than families with small children but it’s excellent in our opinion and gets 5*. Great staff too. We will always stay here for short breaks in Crete.

Great hotel for 4 day break great location near airport and central to lots of restaurants. Very clean and modern large rooms and balconies. Garden area is nice breakfast good. Staff are very pleasant and helpful. Would certainly return if visiting the area again.

Friendly welcome, comfortable room, if a little small. However the photos had said sea views and we overlooked a derelict building! |Breakfast was very good. We were able to leave our bags on checking out and then came back to sit in the foyer sofas for a couple of hours until our taxi came.