DA B.
Google
This is a very poor hotel experience, and I would strongly advise others, particularly elderly guests, to avoid staying here.
Despite having already paid in full through Booking.com, we were forced to pay additional unexpected charges on arrival, described as a “late fee” and a “city centre/city tax.” We were told this was due to a newly introduced Bucharest fee, but this was neither clear nor acceptable, especially after full payment had already been made.
We had also informed the hotel in advance that our flight would be delayed due to severe cold weather, so they were aware of our late arrival but the staff did not seem to care.
When we entered the room, it was freezing cold. The heating did not work at all. The bed had not been properly made, and the sofa bed was not ready. The bathroom was extremely cold as well.
The temperature was so low that when I exhaled, I could visibly see my breath. That is how cold the room was. We raised this with staff, but they showed little concern.
Eventually, they brought an electric heater, but it was completely inadequate and did not warm the room. As a result, I could not sleep the entire night. We genuinely suffered. This is not something elderly guests should ever have to endure.
Bed and Comfort
The bed itself was unacceptable. The quilt was thin and offered no warmth, the mattress was springy and creaking, and the overall experience felt closer to sleeping in a shack than a hotel room.
Although tea and coffee were provided, there was no milk and no bottled water. Given the conditions, this was so bizarre; how can you have tea but not have the option for milk.
The next morning, the situation did not improve. The coffee machine was not working, the breakfast was cold, and the eggs were completely cold. When we asked for fresh eggs, the request was refused. Thus, we didn't even eat a proper breakfast.
This stay was distressing, uncomfortable, and appalling from start to finish. Please save your money and do not stay here, especially if you are elderly or sensitive to cold conditions. This hotel is simply not fit to accommodate guests properly.