Elise D.
Yelp
We booked this restaurant under the recomendation of fellow trip advisor users. We made a reservation via phone for arrival at 6:15 PM. We arrived at 6:15 and were promptly seated.
Once seated, TWENTY FIVE MINUTES after being seated we were approached by our server.. did I mention this is a 69 Euro dinner, per person?? No bread no water, nothing was brought over. He came over and threw two drinks on the table. I said "we did not order these," and he pointed to the menu that said we got a prinecss cocktail with dinner, (like we were the idiots for not knowing this) and walked away. No "hi," " can I get you anything to drink," "We see you are here for a special birthday for your daughter," nothing
He then put the drinks down on the table next to us and proceeded to have the same conversation with this table where the husband said "we didnt order that" and he almost yelled back at him When he walked away I saw him sneer and mutter under his breath.
the table next to us who had been seated longer than we were, wasnt so lucky. No princess cockatils for them.. We were all looking around wondering what was going on with this server.. For the price and Disney brand this is completely unacceptable This waiter literally walked by our table ( and others in his service area ) 15 times without so much as a Hello for half an hour.
After 35 minutes of not being asked for our order, (and we had been walking around the parks all day so we were hungry and thirsty ) I went to the reception area and asked for a manager, who did come over and said that he would take our order. Offered no apology and didnt seem to care much that our Fastpasses would be expiring as a result of their bad service. Really?? Now that our dinner and other plans are late as a result of sitting for close to 40 minutes without so much as a hello, you can now help us??? We picked up our things and left. My daughter was disappointed as we had paid for a birthday cake and thought this would be wonderful for her. This server should not have been working at an Applebees, let alone this restaurant.
Very disappointing experience. Would never return nor recommend