Melissa V.
Google
We stayed here for 8 nights in a private room, and the issue wasn’t hospitality or friendliness—it was basic maintenance and accountability.
On the first night:
- the shower head attachment was missing
- the outlet and reading light by the bed didn’t work
- the lower window gate was detached from the wall and propped under a table to keep it open
Because reception closes at 8 pm, we reported these issues the next morning. The receptionist was pleasant at first, but became visibly annoyed as more issues were listed. I understand frustration—but as a guest paying to stay here, reporting problems is not unreasonable.
There were also serious cleanliness concerns. The first-floor bathroom had visible black mold and white fluffy mold growing on the ceiling. Our private room bathroom also had black mold on the walls. This is not cosmetic—it’s a health issue.
Throughout our stay, the key cards stopped working almost daily, requiring frequent resets at reception. On day five, I asked whether there was a way to fix this long-term. The response was essentially frustration about how often staff have to reset cards for guests. Again, I sympathize with staff being overworked—but recurring system failures shouldn’t be normalized or redirected back at paying guests.
None of these issues were catastrophic on their own. Together, over 8 nights, they added up to a pattern of deferred maintenance and a culture where problems are tolerated rather than addressed.
This place seems to rely on guests putting up with substandard conditions instead of proactively maintaining rooms and facilities. That may work for short stays, but it’s not acceptable for longer ones.
