Fatimah M
Google
We booked this hotel just to sleep overnight as a final stop on our road trip from Toronto to Halifax.
Positives:
The hotel paid good attention to the special requests we made during booking, Room164 cleanliness was very good and the air conditioning was excellent and efficient.
However, there were several issues:
Upon arrival, we got a bit lost as there were no clear signs for the reception. The place looked more like a motel than a hotel, and I felt slightly unsafe. We requested to change our room to an interior one, and although we were willing to pay the difference, the front desk told us that since we booked through Expedia, we would have to cancel and rebook, which would “mess up the system.”
The noise insulation from the street was extremely poor—you can hear and feel everything passing by outside.
I had noted in advance that I’m highly sensitive to cleanliness and asked for all decorative and non-washable items to be removed. They did that, but unfortunately provided as the check in lady said “washed” blanket that was smelly and had clumps of visible hair on it.
I called reception in the middle of the night asking for a clean blanket, and they told me I had to come down in another building to the front desk to get it! Honestly, it didn’t feel safe or reasonable to have to go out at night in a new city just to get a blanket that should have been clean in the first place. The drawers were full of pillows and no blanket avilable
There was a strange smell coming from the bed, matress and also pillows, even though it was covered with what was supposed to be a clean sheet. It didn’t feel fresh or hygienic at all. I ended up placing my t-shirt above the pillow just to tolerate the smell and get some sleep
Unfortunately, despite a few positives, the overall experience was disappointing as we don't have a rest well which was the goal.