PalinJunior
Google
We spent two nights at LÁuberge de Noves with Secret Escapes which included a Pleasant Double room and breakfast.||||We arrived just after 16.00 (check in from 15.00). No one on reception and just one chap milling around who was a waiter for the restaurant. Lovely chap but did not speak much English (not his fault) and so his role was limited to basically handing us a key and showing us our room. ||||Initially we were shown room 24 in the chapel building which can only be accessed via a small lift it seems. We did ask for a room on the ground floor prior to arrival and this was acknowledged and agreed by reception in advance so clearly something was lost in translation.||||In our limited French we managed to glean from the waiter that the receptionist had gone home and would not be back until 19.00 that evening so any issues or questions would have to wait until then. We thought the receptionist may have been called away due to an emergency which is fair enough however we observed during the rest of our stay that reception is essentially unmanned from about 15.00/15.30 which did seem rather strange as this is the peak period when guests are supposed to arrive and any potential issues are likely to occur!||||Anyway the chap went away and called someone and we were eventually shown to room 17 which is a ground floor room with small balcony in the main building.||||The room was huge. Key code safe, loads of storage, TV (small and not with great reception), tea/coffee facilities, sofa/chairs, garden furniture. The room looked very tired. There was clearly signs of water ingress from a leak upstairs and it just looked really dated. Wifi does not reach from reception (it is an old building so to be expected) but there was no guide in the room as to facilities at the hotel, breakfast timings etc etc so you basically just had to work stuff out as you went along. The shower did not work brilliantly and the sofa was broken.||||The main reception area of the hotel and dining room are really smart as is the pool area. It is unmanned and seemingly open 24 hours a day. It is heated.||||Breakfast is served at your table and the outdoor area is beautiful on the terrace. A simple affair but very nice, fruit to start then pastries and egg with tea/coffee and fruit juice. The staff at breakfast were amazing and really transformed our view of the hotel. So helpful and nothing too much trouble.||||We did not have dinner or lunch at the hotel but the former was always very busy.||||On our second day our room was not made up after breakfast. I mentioned this to reception around 15.00/15.30 and was told it would be done shortly. Fast forward to 17.00 and it was still not done. Called reception and the waiter chap picked up (receptionist gone home again!) and was told the cleaners had gone home too so the room could not be done that day. Less than 30 minutes later a knock at the door and an apologetic cleaner turned up and the room was done but it was clear we had been forgotten on the morning rounds.||||To conclude, beautiful hotel in a stunning location and grounds. Staff were excellent but the hotel lets itself down not doing the simple things unfortunately. Perfectly nice place to stay but not 4* in my opinion.
