erikabru2017
Google
We chose this auberge for the location which was quaint and beautiful. Firstly, we arrived 30 minutes before the room was ready, walked up the multiple stair cases with our suitcases and no one was in reception. Finally someone came, and we were not allowed to leave our suitcases with them for those 30 minutes. The manager did not bother to show us where the room was (please note that this is an old building with multiple levels and stairs and a restaurant) We then had to bring back down the suitcases again to the car. We then went to our event, and coming back at around 11pm. Not knowing where the room was, only the general directly, we brought back the suitcases up stairs. No doors were labeled at all, so we took the door we assumed was correct and ended up being locked in a fire escape unable to get out. We then proceeded to pound on what we thought was the restaurant door because it was impossible to go back down the stairs due to all the beer cases and barrels blocking the exit. Someone who was closing up the restaurant heard us and let us out and guided us to our room. We were very fortunately not to have been trapped in an area that was meant to be an emergency escape. The next morning at 9am there was no one at the reception to assist us. We wrote to the auberge multiple times with no response about our incident. The staff member was entirely unhelpful.
