Sarah L.
Yelp
I recently went in and had surgery done on my back. Needless to say, the service delivered by most of its doctors and nurses were great. However, 2 or 3 awful incidents that could have been easily prevented had made this experience of mine unbearable. I couldn't wait to get out of there.
There was one incident that occurred when a group of 4 doctors, some of which were probably new (you could tell, some were too nervous to say a word, then you'd have one eager person who was like a sponge, readily writing all his notes on his pad and of course there was the loud outspoken one that spoke for his party) The loud outspoken one led the party and ended up making his team look like egotistic twats (pardon my language). He made the whole conversation feel so uncomfortable for me. Asking me questions that were totally irrelevant to my injury, questions that I also found offensive. Especially when he questioned if I was telling the truth or not? If that didn't make me feel uncomfortable enough, his snarky remarks that followed made some of my answers feel stupid. I felt as if he carried out this whole conversation in a condescending manner and it made me feel sick. Most of the doctors that I have encountered whilst here have been nothing short of amazing, however this particular incident has left a stain on what I now think of AKL Hospital and it's staff. If given a choice in the nearby future, this wouldn't be my first place of choice.
There is one thing that I'll never understand though, why do you become doctors if it appears that you don't like people? How do you even become a doctor if you lack common courtesy and manners. We're people at the end of the day and whilst I am forever appreciative of the work they do, speaking to patients in the manner that this young doctor did was such a put off for me. My family asked how I was during my stay at the hospital and whilst the staff were warm and welcoming, all that stood out was that one incident that I'll never forget.