Auckland City Hospital

Outstanding care in Ward 97 Gynaecology. I went to the emergency department on Wednesday and it is now Friday night. I had to have an acute surgery to remove 2 large cysts in my ovaries as well as some endometriosis on Thursday. Post op, I was lucky enough to receive a single room with an awesome view of both Rangitoto and the sky tower. Every nurse, doctor and HCA I came into contact with was exceptional. I would be happy for anyone I know to be cared for here as I know they would be receiving top quality healthcare treatment. Ward 97 you make me proud to be a nurse, you show empathy, professionalism, kindness, attentiveness, and compassion. In my career if I even became half as good as you all are I know that would make me a great nurse. A special shoutout to the nursing student from UniTec you were so awesome and I just know one day you will be a fantastic nurse.

White Cross St Lukes & Auckland Emergency Department I am extremely disappointed with the care my 75-year-old mother received after a serious hand injury. My mother had her first accident in her life — she crushed three fingers when a marble table fell on her hand. Her fingers were black and blue, swollen, and in severe pain. We first went to White Cross St Lukes because it was the closest facility. Unfortunately, we were very disappointed with the response and level of urgency shown. We then went to Auckland City Hospital Emergency Department, hoping for better care. We waited two hours just to see the triage nurse. The triage station was open with no privacy for patients discussing their medical issues, which was uncomfortable and inappropriate. What was most upsetting was seeing other cases — including drug- and alcohol-related patients — being seen before elderly patients with visible serious injuries. My mother’s three fingers were badly crushed and discoloured, yet no one seemed concerned. When I asked at the ambulance reception area how much longer it would take, I was told to wait another four hours. After waiting and seeing no urgency, I had no choice but to take my mother home. I cleaned and redressed her wounds myself and gave her pain relief. It is heartbreaking that after paying taxes for 55 years, she could not receive timely care when she truly needed it. This experience was deeply disappointing. Elderly patients deserve dignity, urgency, and proper care. I hope the hospital and the government seriously review how emergency departments prioritise and manage patients.

A HUGE "Thank you" to all the staff who were on duty from 8pm last Saturday till 5am Sunday. The care and attention you gave my daughter who was suffering from excruciating pain was unbelievable. You were so efficient and so kind and caring, not only to my daughter, but to all the patients that came in and out during the period that we were there. You're amongst the best in the world!!! Thank you all so very, very much!!!! From Gary and Justina Worsfold.

Spent new years here. Good service from ED. Was very empty on new years eve in ED, was seen super fast by Dr & on-call ENT & was up to the ward within an hour. Was re-admitted a couple days later & spent 8 hours in ambulatory waiting for an ENT. Long time, but the place was super busy & a lot of people were taking up more than one seat, which is a bit unfair to people who are in alot of pain & have nowhere to sit. Nurses & reception staff in ambulatory were awesome as well. Thanks to Dr. Harry, Dr. Jack & nurses in ward 74! Ward 74 (ENT - Head and Neck ward) is quite small, but nice clean environment & not too noisy at night. Rooms were very hot though around 24°c according to the digital clocks. They didnt seem to have working aircon? Aircon works in hallway & whanau room tho. Did have one complaint. I briefly passed out during the night & my nurse didn't record it at all, so the Doctors were concerned that I was the first person telling them. Overall, good hospital.

Recently had to attend the Emergency department and could not fault their care. From the admission and triage right thru to actually being seen by the medical team the care was outstanding. The department works like clock work very efficient. The nurses were lovely kind and professional. Dr Tyler Douglas was exceptional in his care. A group of very hardworking professionals who we are very fortunate to have in our city.

Spent the night and morning there. Had to wait 9hours to see a doctor. But it s not the problem as I understand that they are understaffed What bothers me is the lack of empathy from the nurses. If you don't like this job you should mt do it! I spent from 3 am until 1pm there and the nurse who looked after me didn't even said goodbye to me just remove my IV and left !! However doctor and midwife I saw were lovely and I think it s the least you can do have basic simple manners for your patients.

An excellent hospital. My specialist is extremely knowledgeable, affable and spends quality time with me. His nurse specialist is also excellent to deal with. I have also visited the Emergency Department on a few occasions and have also found the staff to be excellent. I would give this hospital an A+ rating and is probably the best in New Zealand.

Amazing experience all round. Thank you ward 61! I was in hospital for my 21st birthday and the nurses came and sung happy birthday and brought me some cake to celebrate. Overall a fast diagnosis and surgery for appendicitis and a quick recovery too. The team and hospital staff were amazing, such great people

Absolutely discussed with medical system at Auck hospital , my partner was admitted with awful chesty cough and shortness of breathing, in 9 hours we spent there they couldn't work out if it's virus or bacterial infection discharged at midnight with no treatment and on discharged papers stated he is not unwell enough to be in the hospital just saying you need to be half dead to get some help, Late evening nurse was so rude and unhelpful, she shouldn't be at work

my partner and i were approved by the hospital manager to stay overnight with his sister who was in the haematology department. her dad and brother had been there previously to support her. when we got there, we were abruptly stopped by the ward nurse (hannah thats who she introduced herself to us as). we explained to her that we had been approved and that we could both stay with his sister overnight or longer if necessary, but instead of checking it out respectfully, she was extremely abruptly and rude and told us that noone told her anything about both of us coming, and had a really bad attitude! she wasn't even going to look into the matter and said she's not going to call her manager as it was late, but alerted the security guard who was there and told him to stay just in case!!! ( in case of what??? i don't know???) she obviously wasn't paying attention??? she stood there as if she was a cop, making us out to be liars and she told my partner to provide lD as she didn't know the patient had another brother (as she had only ever met the older brother and the father who had stayed there previously) ??? but really what's up with that ??? i was annoyed but decided that it would be in our best interests to just be quiet about it even i thought she was being very confrontational and obnoxious towards us. we stood there for about half an hour waiting for her to get verification but she then asked me what my name was? i was wearing casual clothing as i was on my day off (i am a Corrections Officer but i can guarantee that if was wearing a uniform she wouldn't have asked that and wouldn't have been so confrontational ( the power trip!) when i asked her who her on call manager was she laughed and said she didn't know! That wasn't professional! A while later, she realised she was wrong and let us go see his sister. The whole time we were there, the nurses were staring at us gaping through the door window every 5 minutes spying on us? what the heck is wrong with those people?!! my sister in law told us that the nurses are mean to her and that hannah is mean to her. And she told us that 4 big security guards restrained her on the bed? that ls lllegal! l rated 1 star in order to leave a review but the truth is i rate Auckland Hospital- minus 100!!! worst hospital ever! worse nurses? the chair we were expected to sit on was broken !!! Pathetic and Disgusting behaviour from Hospital staff And Excessive force on patients!!!

All night shift woman nurses are terrible.Always abusive, never respectful, always invading privacy, never doing hygienic job. Always aggressive, never compassionate. Always domineering, never caring. Always oppressive, never friendly. Only one gentleman is the shining star.

The staff in the Maternity Assessment Unit and Ward 98 were amazing. So friendly and helpful. They turned a stressful situation around with sincere empathy and always went to great lengths to keep us informed. Funnily enough the food was amazing too! The meatballs for dinner was probably the highlight ;-)

Since being admitted to Huntington Hospital in Pasadena, CA every other hospital I have ever had the sickness of visiting has never met my expectations. The Huntington is the Ritz Carlton of hospitals or Claridge's for my Euro pals. ACH..boy, oh boy do you have some work cut out for you. There are dusty dirty stairwells and I mean nests of dust! The elevators look like they belong in a warehouse. They appear to have not been updated since 1985 and move at the speed of molasses. Several areas of the hospital are being remodeled, however no precautions are being taken to secure or enclose the workspace. In the Children's section, Starship, there is debris and dust everywhere. I can't imagine a child with severe asthma would enjoy playing there. Roaches on the lower levels of the hospital are my deal breaker. If anything tragic were to happen to me, I would rather be operated on where I lay than be transported to this facility!

Spent 3 weeks here in February, back for follow up. Super impressed with helpful, friendly medical staff who love their work & go the extra mile for patients & family. Plenty of food options on level 5 if you need a munch, with a spacious area to enjoy it.

My experience here has been as a visitor to a terminally ill patient. It was mighty amusing to watch the staff scurry around as our growing party of about 15 people crowded the room. We decided to take ourselves down to the chapel (yes, they have one of those) to continue our meeting as not to disturb the inner peace of her doctors. Thankfully she was doing well at this stage, so we could wheel her around anywhere we liked. The facilities here are really, really good. They have some flowers you can buy near the front, as well as a cafe to buy coffee and food from. The receptionists were so very, very helpful and sympathetic. As a visitor, it was a good experience to wonder in and out. Can't imagine what it would be like as a patient, but I'm relieved to see nurses around all the time. You get the feeling your loved ones are in good hands in their hour of need.

I have thankfully been a rare visitor to Auckland City Hospital. I managed to bypass all the waiting issues publicised regarding the health system by having a serious knee injury during a game of rugby and enough pain relief to be oblivious to it at the time. My knee cap was swiftly repositioned and the doctor was mightily calm in doing so, all the more comforting to the experience. Following the injury I was impressed with the haste I was booked in to have knee surgery. I returned 10 days following my emergency visit, arriving at 10am and falling asleep with the help of the anesthetist about half an hour - after a few attempts from the medical student getting the drip into my arm. Long-term stays at the hospital did not seem that appealing however and I managed to get discharged the same day, avoiding a stay that night.

Friendly, caring nurses, anaesthetist and surgeons looking after my son today. Made our long day easier. Second time at Auck Hospital for our now adult son and grateful for the fantastic care both times. Thank you from Jack & Tracy Bird

I recently had a few days here as a patient. Was impressed with the medical care that I received during my visit.

I went into hospital recently to get my tonsils out. Boooo. While it's a super quick operation the healing period for adults is awful but that's beside the point. I have to admit before my operation I was pretty annoyed with the DHB because my operation was rescheduled 3 times with very little notice. But once I was actually in the hospital under the care of the nurses, anesthetist and ENT surgeon all my annoyance melted away. They just treat you so well, they keep you entertained while your waiting, crack jokes and get you anything you need, it was awesome. My surgeon was particularly nice and came in to see if I was ok after I woke up even though his shift was over. I would definitely recommend going here for any operation but you have to contend with the ADHB first.

I don't know if Auckland City Hospital gets a bad rap because it's just too busy, or if the staff have seen too much they're not very nice, or if the whole place just sucks. It definitely has that hospital feel, and smell. Too clean. Too quiet but too loud. Too many people. Too many people who look far too unhappy. The doctors are too busy and look like they really don't give a shit about their patients. I always wonder when doctors are busy like that, who the lucky patient is at the end who their dying (sorry) to get to. Lucky them. There's no free wifi, either. I had to go to the cafe that wasn't actually in the building (it's outside by the car park), buy something, to get an internet coupon. Joy.

I recently went in and had surgery done on my back. Needless to say, the service delivered by most of its doctors and nurses were great. However, 2 or 3 awful incidents that could have been easily prevented had made this experience of mine unbearable. I couldn't wait to get out of there. There was one incident that occurred when a group of 4 doctors, some of which were probably new (you could tell, some were too nervous to say a word, then you'd have one eager person who was like a sponge, readily writing all his notes on his pad and of course there was the loud outspoken one that spoke for his party) The loud outspoken one led the party and ended up making his team look like egotistic twats (pardon my language). He made the whole conversation feel so uncomfortable for me. Asking me questions that were totally irrelevant to my injury, questions that I also found offensive. Especially when he questioned if I was telling the truth or not? If that didn't make me feel uncomfortable enough, his snarky remarks that followed made some of my answers feel stupid. I felt as if he carried out this whole conversation in a condescending manner and it made me feel sick. Most of the doctors that I have encountered whilst here have been nothing short of amazing, however this particular incident has left a stain on what I now think of AKL Hospital and it's staff. If given a choice in the nearby future, this wouldn't be my first place of choice. There is one thing that I'll never understand though, why do you become doctors if it appears that you don't like people? How do you even become a doctor if you lack common courtesy and manners. We're people at the end of the day and whilst I am forever appreciative of the work they do, speaking to patients in the manner that this young doctor did was such a put off for me. My family asked how I was during my stay at the hospital and whilst the staff were warm and welcoming, all that stood out was that one incident that I'll never forget.