Sonia B.
Google
How this is rated as a 5-star hotel is beyond me.
The A/C makes a deafening noise when it's off, you won't find a kettle or a coffee machine or coffee/ tea facilities in the room.
They refuse to provide irons under the guise of 'fire prevention'—clearly, they haven't caught up with modern technology yet. (Not gonna mention the TV's)
Don’t bother with the 'Do Not Disturb' sign; it’s treated as a suggestion rather than a rule.
As for the bar service? Truly scandalous. I won’t even get into the fact that no one bothers to ask how your stay was at checkout. Those are just the obvious failures in a long list of disappointments.
Upside: Comfortable bedding, beautiful view, nice balcony, good location if you want to visit or walk around the city.