El Aurassi Hotel

1. No kettle or tea in room , you have to pay Even 3 star has this basic service. 2. No tissue in room 3. No water in toilet (it's completely western ) 4.No Qibla direction, No prayer mat 5. Usually in everywhere someone asks if we need help with luggage , here you go and take care of yourself 6. They have ABCD... floor before starting 1-8 , it's confusing 7. Very weak internet connection 8. I opened the window and due to wind one ceiling fall Pros: 1. Good and big balcony 2. Beautiful scenery from balcony 3. Room is big enough for couple But I won't come back

How this is rated as a 5-star hotel is beyond me. The A/C makes a deafening noise when it's off, you won't find a kettle or a coffee machine or coffee/ tea facilities in the room. They refuse to provide irons under the guise of 'fire prevention'—clearly, they haven't caught up with modern technology yet. (Not gonna mention the TV's) Don’t bother with the 'Do Not Disturb' sign; it’s treated as a suggestion rather than a rule. As for the bar service? Truly scandalous. I won’t even get into the fact that no one bothers to ask how your stay was at checkout. Those are just the obvious failures in a long list of disappointments. Upside: Comfortable bedding, beautiful view, nice balcony, good location if you want to visit or walk around the city.

Hotel is very old they tried to renovate it but still it's not at all up to the price, rooms are not clean at all especially bed sheets, the mini fridge got only water with nothing else to provide, they don't let bring anything from outside (even water) and prices inside are so high. Staff is not friendly at all as a matter of fact the girl in the reception gave me some angry looks as I walked in to check in as if I was somehow disturbing her peace. The view is the only good thing around.

Very bad hotel. The key usually got problem, had to come to reception 4,5 times per day. Nothing in the roôm. You had to ask about toothbrush or saving kits. The elevator was very slow. The staff was not friendly. Asked for the hot water they said waiting for 2 hours. Very bad experience

Despite its five-star classification, the experience felt more like entering a state institution than a hotel. Security at the entrance was authoritarian rather than welcoming, basic hospitality standards were lacking, and service details (such as tea being served in a cup instead of a pot) did not reflect the level advertised. A hotel should treat guests as clients, not subjects.

the hotel location is amazing , the view is mind blowing , but the management is a mess however the F&B service is fantastic , the italian restaurant used to be one of the best unfortunaltely i think that the italian chef left and all the remains are a total loss

My stay at El Aurassi was a great experience but with some areas for improvement. There is an ATM at the lobby, making it convenient for a foreigner to access cash because cards are not acceptable everywhere. The place is well guarded with CCTV everywhere. The breakfast options have very many fruit options which are a delight. However, the hot food offered can use some improvements. The bathroom and toilets are not cleaned on a daily routine, so it is important to check and also call downstairs if you need those refreshed. The room has a safe which is good for protecting valuables. Network is horrible, even mobile connectivity is a challenge when inside the hotel, particularly the rooms. The staff are hospitable and friendly. They have a business center as well as a place for buying mobile sim-cards.

This is comparable to a 4-star resort outside Algeria. It doesn’t surprise but for the most part it meets standards. Rooms are spacious as other reviewers commented. Beware however with the lack of amenities and walkable shopping. I found myself unable to call room service most of the time, they don’t answer. WiFi is intermittent. Lots of gaps in service.||So why 5 stars? Ali. It’s because of Ali at the traditional Algerian restaurant . He treated us fabulous. That’s because, us while in desperate need of (embarrassing for a 5 star resort) water, he was able to get us some with a smile. Ali captures the Algerian hospitality that the country is famous for.