Thomas S.
Yelp
I have always known "Austins" to be the mediocure "Salad" lunch place/ American style dinner restaurant that was sold years ago to a different owner, who took ownership and kept the same twenty plus year old menu with few changes accept for their famous "big salad bowls" into small interesting salads of the same name.
Today I had the pleasure of dealing with some dark haired guy who took my to go order of a tuna salad to go. Before I made the orde, as I came in, told him I wanted a salad and asked for reccomendations of which I picked neither and ended up choosing the Tuna, with a picked fries and spicy sauce app-$1499 (I know, gross, but never have had fried picked before and was coming back to my home where I thought someone might enjoy a few as a snack...also yes, they are VERY expensive, especially when considering the portions and qualith of food, they have a patio, and are accross the street crom the hyatt and near allot of vacation rentals and have beer on tap/ cocktails so their mediocrity of their food cuts it just enough for people to eat their and spend just to have a nice place to sit outside and have dinner that is close to home, kids menu, etc)
. Immediately after placing the order I asked someone to please let them know I wanted a honey mustard dressing in addition to the one that came with the salad along whe salad. They had noone they were serving at the time but asked "who was your server" to which I replied the "dark haired guy" He made contact with me and I asked if he could please include the honey mustard with the order/ my salad. He said yes. I returned to sipping my iced coffee and thought about the price....64 or so dollars for the Tuna Salad plus an order of fried pickes ($14.99 ((they are very expensive especially for the level of quality of what they serve.
So I think about the tab I just spent and go through it in my head...15 dollar pickes, 20 dollar seared tuna salad (actually salads are small but fairly priced when compared to the 15 dollar pickes or $200 you will end up spending if you stay and have drinks..)iced coffee say $5 but wasnt even sure...I left a way too generous 7 dollar tip for a pick up order which I hardly ever do but I wanted my coffee fast and WAS in a good mood. Something wasnt adding up. I go back in to ask about the price/ for a receipt he never gave, thats when he handed me my bad and told me "You ordered the auntree"
I told him no I ordered a salad. He stood their and argued with me and he said "I askes if you wanted the auntree and you said yes" mind you I am trying to communicate with him through his thick accent and a lithp.
I told him I didnt understand what he was saying and I thought he was asking if my salad was going to be my Auntree. So this prick takes me from a good mood from me having to tell him "No, I ordered a salad, I speak english as a first language, I know what I ordered, and if you were paying any attention (which I know he was because his eyes were freaky wide open and he looked like he was off an adderall and just got a bonnner) I had the menu folded only to the salads page I couldnt even see the auntress and you were picking my meal with me how does this guy screw this up?
I asked to speak with a manager who came out and at least he was polite and refunded the extra money J payed for the very sad looking to go plate of what kooked like a little amount of instant mash, some overcooked veggies, and a medium not overly stingy piece of grilled fish.) I told him to please just put that fish on the salad as I didnt want it to go to waste but he insisted on making a fresh order for me and appologised again.
So the manager is nice, food is expensive and so so
They do have a lovely patio for drinks, but that little effeminate twat who took my order obviously never learnes the customer is always right so I took a star off the review for him. Also he did not deserve such a nice tip and should have mever tried to make a customer feel like they made a mistake and it was their fault. He ruined an hour of my day between his adaucity and my anger at him plus it reminded me to finally leave this place an honest review. The "server" who took my order has nothing to do with my opinions on the restaurant I have had a second home up here for the last 15 yeara plus and have been a customer of theirs for closer to 25.
Thanks manager guy I hope you continue to do well I will be back but your servers...omg, the girl looked and acted like she had zero between the ears and your little fem boy server was totally rude....too many kind and intelligent people willing to wait tables up here to hire low quality people like that.
Thanks for fixing my order.