Alex Rivas
Google
TLDR- This is a slightly premium and unique experience which is a step above most hotels, but isn’t quite as luxurious as their advertising makes it seem. We still enjoyed our experience and would recommend trying it out.
We stayed here for a few nights around Memorial Day weekend. The location is quite convenient: just a 15 minute bike ride to downtown and just a block away from the bus stop. There are coffee shops, restaurants, and grocery stores in easy walking distance. It was super nice to cross the street to get some coffee and Handlebar, then to walk to Trader Joes and pick up some food to cook dinner for ourselves that night.
The bed was by far more comfortable than any hotel bed I’ve slept in and the internet was far better than any hotel internet I’ve used. The kitchen was stocked with basic cookware, giving us the independence to cook for ourselves. The French press and Handlebar coffee was a step above most hotel coffee (and far beyond any in-room coffee). The door lock was very convenient: we set a code that was easy for us to remember and then we never had to worry about losing a room key.
However, there were a number of problems with our unit. The TV didn’t work very well, nor did the outdoor grill. Some of the interior surfaces were water damaged- I observed this happening as I used water myself (I sent an e-mail to customer service to let them know about these problems). These were inconvenient and detracted from the premium feel of the experience, but weren’t deal-breaking. The biggest problem we had was simply getting help while we were there. The customer service phone number is automated and only has options for making a reservation or reporting an emergency. We had to ask housekeeping for help when they came by to prep other units. They called the manager for me, but I was frustrated that I couldn’t contact the manager myself.
Overall, it was a fun and unique experience. It didn’t feel quite as premium as they make it seem, but it was better than most hotels. However, for the price they charge, I’d expect better on-site support. I only had minor issues, but it could have been much worse if I had had a more significant issue.