AVA Resort Cancun

Beautiful resort! The atmosphere is like a combination of a resort, cruise and a hotel all in one. There’s entertainment, night club, theatre, laser tag, escape rooms, bowling and 14 different food options as well as dessert options (no sugar free options though) and it’s kid friendly. The staff is welcoming and attentive. Jorge at Veranda was the best! He made every effort to accommodate my dietary restrictions and did a great job. Thoroughly enjoyed my stay!!

The Legendary club dinner was absolutely amazing. Josue and Jose our waiter was so incredible. He made my daughter laugh and was so equally attentive to all of us (a group of 12). Erica came over to check on us on several occasions. Chef Omar is also attentive and personable. He made our experiences unique each time. Food in the South buffet was delicious and so well flavored each and every time we were there for dinner.

The reviews were mixed but I am so glad I went with my gut and booked AVA. The resort is so beautiful. The view from our room was great. So many food choices, and the food was so wonderful. At the restaurants I felt like I was at a 5-star restaurant. Didn't care for the yogurt but the ice cream was worth the walk. The service was great and everyone was so friendly. They offer quality liquor. Service at the pool was a little slow. Also avoid using the rain shower in the bathroom. It caused an overflow in our room. Our room was stocked daily. We enjoyed the spa while we were there. I would recommend the hydrotherapy followed by a massage. The gym was state of the art and me, and my daughter attended a Pilates class. The nightclub was large and had plenty of setting. I would recommend more than techno music, The absolute worst part of the trip was the sales pitch. Don't agree to go. They wasted over 4 hrs of our time. They refuse to take no for answer. You say no and they bring someone else over. I was kind, but they really push you to be rude. Overall, my family and I enjoyed the trip and would definitely return.

Let me preface this by saying I’ve stayed in 7+ resorts all throughout Mexico and have never once left a review because I have never felt the need to. Each resort had been wonderful in their own way. Upon arriving here - the employee got into a yelling match with our transportation driver from the airport. Upon walking into the hotel, everyone was getting greeted with drinks, nobody offered me or my family members anything. There are 2 buffets on opposite ends of the hotel well over .5 mile walk from one another. Every morning unless you were up bright and early you would have a 10-15 + minute wait as well as an even longer one just for fresh eggs or a crepe. I am a very patient person and the employees doing the cooking did work very hard but if you wanted any other type of eggs besides waiting in the line majority of the time they were out. Took laps around the buffet to even find cream cheese for bagels and lots of google translation. I got an 80 minute massage for 90+ US dollars where majority of the massage was spent rubbing lotion into my skin - not massaging. I also got a “shampoo + blow dry” for 90$ where soap was still left in my hair after the wash. Due to the language barrier translating was very difficult. Every restaurant besides the buffet must have a reservation - we weren’t not allowed to make more than 1 a day or the other would have to be canceled. Food services close around 10:30/11:00 pm. The rooms are supplied with 2 bags of chips, 2 fruit snacks, and 1 bag of what looks like peanuts but are never refilled after. You can hear every song word for word from the pool or any footsteps walking by at night from the rooms. If you are looking to be treated like family rather than a dollar sign at an all inclusive like any other ones I’ve ever been to - I’d look elsewhere.

This has been one of the best all inclusive experiences I’ve had. Check in early and make your restaurant reservations in advance, the food is totally worth it. So far, chez moi has been my favorite restaurant but you can’t go wrong with any of the restaurants. Sergio and team made my night at chez moi, food was amazing and service was excellent! The attention was impeccable. It does not get better than this; all inclusive with prime dining. So many people have been absolutely wonderful; Allan with guest services, the ladies at the spa, room service, bell boys, house keeping, and everyone at the hotel.

This Resort was amazing and actually reminded me of a cruise ship with everything at your service. Starting with arrival Mr. Angel Liborio assisted us with our bags coming and leaving, he was very nice and helpful. The resort was only a short 10 mins from the airport which was convenient. There were so any activities for the entire family to enjoy. Laser tag & the Game Arcade were a hit! We enjoyed the pool parties , pool side service, in room dining services, and the dinner at Kita. What a great experience. I would recommend this resort. My 6 year old and 16 year old loved every bit of it.

Best experience ever. Food entertainment staff everything was impeccable. Daniel the bell man was amazing helped throughout our stay. Victor Rodriguez from the buffet was great. Jose at the steakhouse made our experience happen. Overall everything was great. This resort left no stone unturned. After visiting Cancun at minimum 5 times a year I am definitely looking forward to coming back here.

Absolutely phenomenal dining experience at Chez Moi. The lobster bisque cappuccino was packed with rich, deep flavor—one of the highlights of the meal. The beef Wellington was executed perfectly, tender and flavorful with a beautifully crisp crust. I also had the salmon, which was cooked to perfection, and we shared a seafood plate that was both fresh and elegantly presented. We had a gluten allergy at our table, and the staff was extremely accommodating, offering thoughtful alternatives without compromising quality. From food to cocktails, every item was delivered with attention to detail and presentation. The service was warm, attentive, and polished. Truly felt like a Michelin-star quality experience from start to finish. Highly recommend.