Avala Resort & Villas

The only saving grace of this hotel is the location. The breakfast was good. That’s about it. The staff alternated between barely helpful to downright rude. The only time anyone was nice or even pleasant was during check out. The hotel is sterile of any character, design story, or charm. There is no iron or steamer available - only an ironing service. I was there for a wedding and urgently needed some ironing done. I had to call them 3 times and wait 2 hours to get this “service done” for 20€ and it wasn’t even well done. Our room was decent but multiple friends had issues with their shower flooding and the staff didn’t care or bother to help. Elevators were out of service, the hotel is a maze of hallways and stairs. For the amount of money paid I was shocked at the state of the hotel and service. Go somewhere else if you’re going to stay in Budva.

Great hotel, very big rooms. we got upgraded to a luxury suite which was very specious suite. the shower alone bigger than many hotel rooms. And a wonderful sea view.|Perfect location - right on the entrance to Budva old town.|Big Spa with Jacuzzi, Sauna, indoor pool and outdoor infinity pool. Massage treatments are excellent!

This has an amazing location with private beach. Nice beach restaurant with wide menu. Old town is literally steps away. Nice spa although the pools are cold. Gym has no towels but otherwise is decent. ||Rooms were ok. They have kettles but no complimentary water or tea coffee etc. however the local shops are super close for water. Pillows a bit lumpy. ||Overall it’s a good option given location and facilities other than the buffet breakfast, lunch and dinner which is abysmal quality and repetitive. We didn’t bother with breakfast most days as it was so poor. DO NOT UPGRADE TO HALF OR FULL BOARD. There are so many restaurants literally steps away which are dramatically better options than eating here!

This was a really nice hotel. The location in Old Town Budva was absolutely perfect, super close to everything and the beach was gorgeous. The wait staff was quick and friendly whenever we needed drinks or food. Our villa was spacious and had a big balcony where we could just kick back and relax. Overall, it was a great experience. I’d definitely stay here again!

Whilst the room and view were very good, the truth is that’s only one small part of being welcoming or hospitable. When I called to reception to ask how the TV in the room worked the response was ‘ why, do you not have a tv at home ?’ How rude. Also the ‘ technician ‘ who was being sent to the room never arrived. The dinner was a dried up buffet, leftovers from lunch. We chose not to eat there again despite it being included in our price. The staff most unwelcoming and grumpy looking. No tea and coffee facilities in the room. No iron and when asked about it was told to use their laundry service. The laundry service was about €8 to iron one item and they required it before 7am in order to have it back by 9pm that day ?! So if you are travelling and need to iron something to go out to dinner that evening it’s simply not possible in this 4 star hotel. We tried not to let the rude staff ruin our whole trip but thank goodness we were only booked for two nights. The rest of Montenegro and everywhere we stayed was just wonderful but NOT the Avala in Budva.

Words are not enough to say to express how wonderful this hotel is. One of the best hotels I've ever stayed in! The breakfast is fantastic, with a variety of choice, and great coffee. Fresh fruit, pudding, cheese, and fresh pastry. The location is perfect in the city centre, close to everything, with a private beach accesibile via an elevator! The interior of the hotel is a work of art! Highly recommended for a relaxing and luxurious stay!

The rating system needs more than 5 stars for location. Steps away from not just a magnificent private beach but also the walls of Budva's wonderful old town. The hotel itself is first rate, our sea-facing balcony was had a bigger footprint than most hotel rooms I've seen. Breakfast was pretty good.

I rarely write a negative review for any hotel, as I understand how challenging it is to satisfy guests in this industry. However, this property made little to no effort to deliver even basic hospitality. From the moment we checked in, the experience went wrong. Our room keys were mixed up, our reservation was entered for one night instead of two, and most of the staff we encountered were dismissive and rude. There was one front desk associate who was genuinely kind and helpful, but the rest of the team set an unwelcoming tone that carried throughout our stay. When I addressed the poor service, I was told I should “understand” because the team had experienced a long season. That response is unacceptable. Every guest deserves to be treated with the same care and respect, whether they arrive on opening day or at the end of the season. The situation was made worse when staff entered our rooms despite “Do Not Disturb” signs being displayed. This is an inexcusable breach of privacy and completely unacceptable. It’s clear that the issue lies in management rather than the individual front desk staff. We observed a lack of leadership, accountability, and training. The team appeared unsupported, which directly affects the guest experience. The rooms themselves were mediocre—something that could have been overlooked had the service been attentive and professional. Unfortunately, it was not. Lastly, I urge future guests to review their folios carefully. We encountered billing inaccuracies and found the handling of charges to be misleading at best. In short, this hotel is poorly managed, lacks basic guest service standards, and shows little concern for feedback or improvement. I truly regret staying here. Positives are the pool and the location but that is it!