Brian Scott C.
Google
’ve been a customer of Avant for over three years, and the way they abruptly closed my account is flat-out wrong. I had only one late payment in that entire time. My payments were set up through autopay, and on top of that, I often paid before the autopay date to keep my account in good standing.
I originally chose Avant because I wanted to build long-term credit history. Anyone who knows credit knows that the age of your accounts matters. The longer you maintain a positive line of credit, the stronger your credit profile becomes. I made a deliberate, responsible choice to keep this card active for years, and Avant’s decision to close my account goes against that entire principle.
They didn’t close my account because of serious delinquency or abuse — there wasn’t any. They closed it despite an almost spotless history, and that is not how you treat loyal customers who are actively managing their credit.
To make it worse, they’re not acknowledging that their autopay system was working and that I was making payments in advance. It feels like they made a financial decision that benefits them, not the customer who’s done everything right.
This isn’t just frustrating. It’s harmful. Closing a long-standing credit line can lower a person’s credit score and undo years of responsible financial behavior. That’s real damage — not a small inconvenience.
I will be filing formal complaints with the appropriate regulatory agencies because consumers deserve fair treatment, not to be punished for doing the right thing.
If you’re considering Avant, be cautious. Don’t assume loyalty or good payment history will protect your account. Always keep records, screenshots, and payment confirmations. Companies like this need to be held accountable when they harm good customers who follow the rules.
