Marc S.
Google
Great hotel with one major drawback
We (two adults and an 18-month-old) stayed here for 7 nights in September 2025. Overall, we enjoyed our time: the hotel is clean, modern, well-designed, and in a convenient location. The rooms are exactly as described—spacious enough, modern, and spotless.
The staff are friendly, helpful, and welcoming to children (though English communication can sometimes be a challenge). Service isn’t as personalized as I’ve experienced at other hotels in this price range, but it’s perfectly adequate. The same goes for the breakfast: fresh and tasty, but fairly simple for the nightly rate—think along the lines of a solid 3-star business hotel in central Europe.
Amenities, on the other hand, are excellent. The gym, beach area, bars (including the matcha bar), and other facilities are well maintained and modern.
Now, the main issue: as many reviewers have noted, the air-conditioning is problematic. For 4 of our 7 nights, we struggled to sleep because the room stayed too warm. Maintenance would temporarily fix it, cooling the room to about 20–22°C, but within hours the temperature climbed back to 24–25°C—warmer than outside at night. At a rate of around $500 per night, reliable air-conditioning should be a given. Unfortunately, this significantly impacted our comfort and sleep quality.
It’s disappointing, because in most other respects the hotel is very good. But unless the air-conditioning is properly resolved, it’s hard to justify a return stay.