Carmie
Google
Regrettable waste of money especially if you are foreign
Excursions: cheap and short, you have about four hours downtime at the lodge between each excursion, they make it seem as though you need a long stay to do them all but they are an hour long and you do 2 a day with an early start, the rest of the time you are waiting at the lodge, which is fine if they had service but you are really just waiting alone in your room or by the pool with no food or drink. I would recommend staying in Iquitos and doing a day trip out on the water, the excursions aren’t unique and are the same ones everyone on day trips do,
Food: the food is terrible, we had bread so stale you would snap it in half (not even toasted!) the buffets in pictures are not for you—again they are for people visiting the lodge on day trips and only provided for you if a group comes on a day trip, otherwise you are eating what you are served, don’t like it? Too bad, you go hungry there is no other choice , the food is basic (rice and grilled meat no flavour) not even desserts or breads.
Accomodation: the rooms itself were nice enough for a lodge. No turndown service. However, there is no service at the lodge, by this I mean if you want to order a drink and enjoy your holiday—no one is there, they are in the kitchen or hiding away or in their phones not caring about you, god forbid you got bitten by a snake or spider! You’d have no one to help you. This was especially hard because our guide (only present for excursions) was the only one who spoke English and was not there to communicate with staff who isn’t speak English for the remainder of the time at the lodge
Adventure park: god help me this was so dodgy, nails and rust everywhere, I cut my leg on the zip line because a huge nail was sticking out the side. Not up to western health and safety standards. Avoid!
Service: there is an English speaker who does the online bookings which is fine unless something goes wrong, when we have our honest review we were told we were liars because they asked their own staff. I don’t mind having a bad experience if the company wants to improve but if anything goes wrong just know you’ll be on your own, I see many other reviews say the same thing.
Value: all of this I would have shrugged off if it was cheap but it is not, really unacceptable service for this price. Do yourself a favour and either splurge for the treehouse, cruise or stay in Iquitos and do a day trip out on the river, it is below hostel standards.
I do not recommend and wish i read a review like this before I booked.
Edit: this response from the owner is full of lies, I see other reviews have the same response.(“from different nationalities” see again how they don’t value English speakers..yikes) be prepared for this kind of treatment in her response…if you don’t agree, you’re basically mad. I hate to be this nasty but it’s just cruel treatment, especially like us who saves for years to come here. Take my advice and spend your hard-earned money elsewhere.