Megi B
Google
Updated after hotel responded/emailed me:
They insisted someone from our family still come during those dates even though the mourning period is 40 days in our culture, and we notified them that. They are also now threatening legal action against me for my honest review and demanding the full payment of the stay (not just the forfeiture of the deposit, the WHOLE stay payment, even though I canceled the reservation). I thought I would end this nightmare communication with forfeiture of the deposit, but Avaton monster is looking to profit the full cost of the stay without providing any services which is against both Greek and EU law.
0 stars! Two extremely different experiences - stayed here last year and had a magical stay with my husband through booking.com. Per resort suggestion, we Made a reservation for this year to return with both our parents directly with Avaton. My husbands mom passed away so we couldn’t attend that close to her passing. They said to send the death certificate to process refund. We did. And then they refused to return the deposit, or to keep it as a credit, or allow us to change the dates, or to have a shorter stay, or any other of the 5 different suggestions we made to try and meet in the middle.
Instead they insisted on their robotic inhumane management & policies & refused to meet in any way in the middle. In fact, they suggested we add a room in the conversation, still looking to make more money when we were at our lowest point. They described how good it would be to change our scenery during this time…sure, but 7 days after your parent passes is not that time for us as humans with a heart & many responsibilities to organize following that death.
Clearly missing the point of our situation. Truly went from best place we ever went to, to the most disturbing experience with customer service. $1700 deposit gone to a business, don’t know how people sleep at night when they make these decisions.
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