Avenue Plaza Hotel

The hotel is perfectly situated at the heart of Naga’s commercial district, with a lot of interesting restaurants and fast food. I stayed in one of their executive suites and was impressed by the amenities in the room. Based on what I’ve read in previous reviews, I braced myself to a shoddy internet access but was pleasantlh surprised about the consistent and reasonably fast internet that I was able to log-in to my work’s VPN and got into a number of Teams calls. ||When I’m back in CamSur, I will definitely book my reservations in this hotel. Way much better experience than what I experienced when I stayed at Villa Caceres.

it would have been a pleasant stay should the fridge been working. it had to be replaced twice. our room smelled funny but the freshener sprayed only masked the odor for a few hours.||||there was a small platter of fruits (1 piece each of banana, apple and citrus) that welcomed us as we entered our room. the ginger ale came 15 minutes late. ||||service crew was attentive and cheerful. shout out to ms. pearl who provided me a stationery when i requested one. she really went the extra mile to find that single sheet.||||breakfast was acceptable. nothing spectacular about the delectability of their food but it would do to satisfy your morning hunger.

Frustrated and Disappointed – Food Service at Our Wedding We held our wedding reception at The Avenue Plaza Hotel on July 26, 2025, and unfortunately, we had a very disappointing experience with the food service. We paid for 100 guests, but only around 70 guests actually attended. To make sure the food didn’t go to waste, we included 19 of our suppliers (photographers, videographers, etc.) in the meal count and instructed the attendants accordingly. Despite having fewer people than paid for, some of our guests told us there was no food left. I checked the buffet myself and confirmed it — all the food was already gone early in the program. When I asked the staff, they simply blamed the suppliers for eating too, even though they were clearly included in the final count. This excuse was unacceptable, especially from a 4-star hotel. It was embarrassing for us as hosts and deeply frustrating to see our guests go hungry on a day that was supposed to be joyful and memorable. I emailed management to raise this concern, but received no response. We expected better service, professionalism, and accountability. Sadly, we were left disappointed by both the experience and the lack of follow-up. I hope other couples consider this before booking their event here. — Rissel Anastacio

Great customer service! They are always available whenever you need assistance. The room is clean and cozy. Food is great, too. 👍👍👍

Stayed 2 nights in the Executive Suite,excellent large and well equipped. Had couple minor issues which staff were happy to correct immediately. Joana on front desk was very professional and welcoming. Ariena made absolutely sure we were happy and comfortable with our stay at all times. Great pool with a magnificent gym! Will definitely stay again.

Since our last stay, we have noticed the improvements and can see the courtyard will be lovely when finished. The new local dishes and coffee added to the breakfast buffet are amazing. The staff are always welcoming, helpful, and accommodating. They aim to meet any special requests with prompt and happy service. In 2023, we extended our stay and switched rooms no problem. The rooms are all clean and well appointed. The location is also a comfortable walk to many other good dining choices. Thank you for making our stays enjoyable and relaxing.

The staff were very accommodating and friendly. Lovely rooms and facilities. The food was great but I didn't like how they cooked the lobster. Could've been just me because the lobster was a bit undercooked. The dining area was very lovely. Can tell that it's a popular place for celebrations.

Upon arrival in the hotel we were warmly greeted and helped by the staff of the hotel, they very friendly and accommodating. Serrvice is utmoat excellence the only problem is that the rooms needs to be updated, it needs to be cleaned, restroom needs to be maintained. When we reached our rooms there are no towels and when it was delivered it is like beige already because it is too old. The food served is also decent, this hotel is nearby a good place with lots of reataurants out side. I hope they can update the hotel soon. They have such a good spot and it just needed to be renovated. By the way we saw a cockroach in the room also but again the staff helped asap. I will still consider my stay here very good because the people are really nice. And anyway the bed is not dusty. So all good.