Aidi Wan
Google
My family has been coming here ever since I was a child, it used to be a pretty good and chill resort to get away too. Nowadays, the service has gone downhill, the rooms are not taken care of properly, and there aren’t enough staff to handle the amount of luggage some families come with. This recent stay has been the worst it has come, but writings were already on the wall the previous time we’ve been here.
First off, housekeeping did not make sure everything was clean and ready for us. We found a balloon under the bed from the previous guest. There was some oily substance on the floor under the desk where the TV was. The air conditioner started freezing up in the middle of the night making hot air to come out instead. Maintenance came around and said we had to change our room, whilst allowing the air conditioner to spout the ice out, whilst WE ARE STILL IN THE ROOM.
All these complaints would make you think the next course of action is to immediately provide us with a new room. Instead we have to wait until 12pm for one to be ready for us.
For the price we paid to stay here, the standards do not match. We aren’t asking for everything to be perfect, but we expect our comfort to be main objective of any resort or hotel.