nurul saidatul . adni
Google
I recently stayed at this resort for 3 days and 2 nights last week. The view was truly beautiful, and my children were very happy as they enjoyed both the pool and the beach. However, there were a few areas that I was not quite satisfied with. Considering the high room rates, I believe the service should reflect the price.
I stayed at Tumasek. The telephone in the room was not working, and although I informed the receptionist, no one came to fix it. The shower gel was not replenished. On the day of check-in, the floor was sandy, the wardrobe was dusty, and the safety box inside the wardrobe was out of service.
The service for changing the bed sheets also took quite some time, perhaps due to the room being located further away. The number of trolleys provided for luggage was very limited. As a result, guests had to carry their own heavy bags, which is especially inconvenient for those staying in the water chalet area.
I hope the management can improve these services moving forward. Nevertheless, we truly enjoyed our stay overall.