Shiwam Panday
Google
Some of the reception staff, such as Mr. Javier, Mr. Kuraishi, and Mr. Rohan, were very helpful and courteous. However, the service from the rest of the staff was not satisfactory. Considering the room rates, the facilities provided were quite disappointing. The AC was noisy, most of the TV channels were not available, and the bed was not comfortable at all. Cleanliness was up to the mark, but overall, the amenities did not justify the price. Breakfast was average, and lunch and dinner were highly overpriced. While the location is good, there is a need for significant improvement. The service quality does not meet the standards of a three-star hotel.