Avis Car Rental

I wish i could leave a 0 star rating. Made the reservation online after being on a call with an agent. Agent told me they have the car I wanted to rent out available. Booked the reservation and I was charged. I spoke to the branch to confirm my reservation, the representative was rushing our conversation and told me that they wouldn’t have the car I selected available that day. They weren’t even going to call me in advance to let me know. Unprofessional don’t recommend at all.

Today, I arrived at the rental location after a long day of work and 3 minutes before the reservation deadline on my confirmation email. Despite this, the agent (who wouldn’t provide her business card or last name) rudely informed me that she “does not rent vehicles with less than 15 minutes to close” (no communication about this via email or otherwise) and said she could book me for tomorrow. It’s never taken me more than a couple of minutes to get a car once I’ve reached an agent, especially being preferred. I informed her that “I needed the car today”, the day I booked it for and showed up on time for. I have been a dedicated Avis Preferred member for over a decade, I’ve spent almost $4,000 in rentals in the past 6 weeks alone and all I wanted was a vehicle I reserved and showed up on time to get. Reservation cancelled and business lost. Just a suggestion, but it might be worth looking into providing a better customer experience at this branch or providing communication to customers about unwritten rules.

Very irritated and disappointed with Avis. Reserved a large SUV to take my grandkids to the beach for the first time, when I went to pick it up I was told they didn't have any available rentals and they asked corporate to cut them off early but they didn't do it. Suggested I try another location and to call and have reservation transferred for same price. Get to the airport site and can't finish transaction because that location only accepts major credit cards, not debit cards of which I didn't have so went to Enterprise and got one! So, after ruining my trip, I'm on the road to beach at 3:30pm! Thanks for NOTHING Avis! FYI - next time a location says to cut them off early, DO IT!!!

The girls in this particular location really rock. They work hard and do whatever they can to help the customer. I tried to only specifically rent from this location just because of the people managing it

Always happy to rent a car from this location. The manager and workers are kind and nice. Good job, guys.

I rented a vehicle before Thanksgiving and the day I post to return it was Thanksgiving Eve so I extended it for two more days till Friday clean the vehicle and everything myself fueled it there shouldn't be no issue Right? Situation now I still haven't got my deposit back and everything is checked and cleared I even called corporate they said everything is good you should have got your deposit back so why are they harboring my deposit?? whoever the supervisor is over there they need to change something over there you can't tell people that it just disappears That's not a valid reason if there's no issue with the vehicle when returning it you should get your deposit back period 😡🤬

We made the reservation through Costco only to show up to find that they didnt have any cars available. Multiple people showed up after us and we all just stood around waiting for them to see if they could find cars for us. Also, shop is really run down, just a trailer.

At first, they seem like a really good place… But you know what they say if it’s too good then it most likely is… They overcharged me on my account and they try to justify it… Please be aware. I called numerous times to fix this… But they ended up, just leaving me on hold, and all I got was an automated voice