Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

This is the best hotel we have ever stayed at. Everything is absolutely stunning. The staff are lovely, welcoming and helpful. We stayed in an ocean view room which was stunning and well-sized with a comfortable bed and all the expected amenities. Breakfast buffet has a wide selection, something for everyone. Room service was fast and delicious. Pools are beautiful and perfect temperature and the pool bar service is top notch. Location was perfect for us - its away from the craziness of Patong Beach so it's nice and quiet but be prepared to spend 300-400 baht each way to get down to Patong/Bangla. Would highly recommend for adult couples.

We had a pleasant stay at the Avista, stunning hotel with really lovely pool areas. Great food and drink. Gorgeous room and very comfortable. Great location - easy access to Patong if you fancy the hustle and bustle for far enough away to escape it. Sizzle and Tambu both excellent restaurants and again with great settings. Only negatives I would say is wine is expensive but we found this in other areas of Phuket as well (particularly Patong) and there did seem to be some bias towards other nationalities. Public areas of the hotel could be quite noisy at night - it would be good if the hotel could remind guests to be quiet in these areas. Also adult pool area too small - a larger area would be great.

Avista Hideaway is an exceptional stay in the Patong area of Phuket. I wasn’t quite sure what to expect after reading a variety of reviews, but to sum up the quality of the stay. I would rate the Avista Hideaway a high-end 4 star resort (4.75/5) that misses a few marks compared to other 5 star resorts in Phuket. Upon check-in we were given a Butterfly Kiss a complimentary welcome drink while enjoying the stunning view that the lobby provided. I had the pleasure of staying 2 nights. My initial booking was the Garden View Room, however upon notifying the staff that it was mine and my partner’s anniversary stay they promptly upon arrival upgraded us to the Premier Room - Jacuzzi suite. This made it all the more special of a stay, though I imagine this is only done on a as-available basis (don’t always expect an upgrade). Some reviews had concerns over cleanliness and I can confidently say I did not have that issue. Though there was some room for improvement for shower drainage and some cosmetic bleaching of the jacuzzi needed. The water pressure from the shower is amazing which leads me to think that the drain system isn’t properly fitted for the high quality rain shower head. We were given a complimentary cake for our anniversary and a stick arrangement on the bed celebrating our anniversary. The cake was a very sweet gesture, but I would say the packages for the anniversary initial bedding were a bit high in price. In comparison, I stayed at another 5 star hotel in Rawai and complimentary swans were made on the bed with petals. The same would have costed approximately 2500 baht at the most minimal package, but we opted for no arrangement so it was still a welcoming gesture. The buggy service was not as inconvenient as others have stated, I thought it was nice to have given we didn’t need to haul luggage from our room to the lobby and vice versa. There may be a mixed crowd at the Avista given it is near the night life area, but I had no problems with people. Breakfast was excellent. There were many healthy and savory options available for all kinds of tastebuds. One final improvement the hotel could make would be to ensure the cabinetry is cleared of any critters. I was going through the amenities in the room and saw a very small spider in the pool bag closet and promptly decided to use my own 😅 Being in SE Asia it isn’t a rarity to come across a bug or two, but I can see this being an issue for some of the more light of heart people. If I were to stay in Patong again, Avista Hideaway would be among the hotels I would revisit. Hope this helps anyone looking to plan a stay at Avista Hideaway!!

Overall great experience close to local shops, walking distance from 7-Eleven. The hotel itself was very clean, the rooms they kept clean. The staff was very helpful whenever I needed something in the room they responded promptly. The only thing I’m maybe had a little problem with was having to use the buggy service (golf cart) to and from the lobby in order to get to your room. Sometimes that would take longer than I would have liked, but again small dislike. The staff was super friendly. I don’t think I encountered not one rude staff member. Everyone was just willing to be of any help. Our room gave us access to breakfast buffet in the morning, and the food was actually not bad, it could’ve had a better selection, but still with what they had it was actually a lot. If I were to ever visit again, I would definitely have this hotel as a strong consideration. Maybe not best for a group of friends, but more so families, couples, even solo travelers.

I’d booked the Avista for our honeymoon after months of research and couldn’t have asked for a better property to stay at initialy in Phuket. The staff was great from the get go. My only gripe would be that I couldn’t get a room before the normal check in time of 3 PM. My flight landed at 9:30 AM and I was probably at the hotel by 12PM. The staff mentioned that the previous occupants had not checked out until 2PM and hence our room was delayed and the hotel was fully booked but I have a feeling that might not have been completely true. However, apart from having to wait for 3 hours for the room my stay was great, BB was the nicest to us throughout our stay and gave us great recommendations for things to do in Phuket. This was our first time in Thailand and I’m glad I chose the MGallery property for the initial part of our honeymoon. We’re going back to Phuket from Phi Phi and checking in to the second MGallery property in Karon beach tomorrow and hope to enjoy that as well for our last day in Phuket. P.S. Special mention about Vishal (Leo) at the Vista restaurant who gave us great insights about the various dishes and the original chef’s (Chef Mama) creations that are being continued by the current chef (Chef Rose). That pomelo salad with shrimp in tamarind sauce is out of this world!

I had a wonderful stay at Avista Hideaway Phuket Patong. I was impressed from the moment I arrived. The room was clean, spacious, and very peaceful, offering great privacy and a truly relaxing atmosphere. The facilities were well-equipped, and the beautiful view made the entire stay even more enjoyable and comfortable. Special thanks to the front desk staff, especially Khun Butter, for the excellent service. She was very friendly, polite, and always willing to help with helpful information. Her professionalism made my stay smooth and truly memorable. I would definitely return again in the future.

We stayed at Avista Phuket for 8 nights, one week in a Luxury Family Room and one night in a pool villa. The resort has a calm and relaxing atmosphere.The Luxury Family Room was spacious, comfortable, and well designed, with a beautiful modern bathroom. Housekeeping was done daily, although bed linen was not changed automatically at the beginning of our stay.The pool villa was excellent and a real highlight, offering great privacy and a smart TV. Food quality is good, especially the Indian restaurant, which was outstanding. The pools are clean and well maintained. Please note that the hotel does not have direct beach access.At reception, while the staff are polite, there is a noticeable language barrier, as several staff members do not speak or fully understand English. Communication was smooth only when the manager was present; otherwise, it could be difficult to explain requests or resolve issues.Buggy service is available due to the hilly layout, but waiting times can sometimes be long. We appreciated the honeymoon decoration and welcome drinks. Overall, the stay was relaxing, with some areas that could be improved.

We stayed at Avista Hideaway Phuket Patong while traveling as a family of three and had mixed experiences overall. The restaurant and food were good, and the staff were friendly and polite; however, they were clearly very busy, especially during the holiday season. We booked and paid full price months in advance for a Deluxe Family Room for three adults, but upon arrival the room was not prepared accordingly—there were missing towels, robes, and amenities for the third guest. Despite several requests to the front desk and housekeeping, the robes were never delivered during our stay. The hotel location is beautiful and peaceful, and we appreciated the opportunity to explore a different side of Phuket. However, during peak season the overall operations did not feel well managed for a property marketed as a five-star hotel. Having stayed at another five-star hotel in Phuket for five days prior, the difference in service consistency and amenities was noticeable, and Avista felt closer to a four-star experience. We value high-quality service and are good tippers, so this was disappointing. I hope this feedback helps the hotel improve guest preparedness and service standards, especially during busy periods.