AVITA Therme & Resort

We visited the Therme previous weekend (nov 11th 2025) - and came with Wellness vouchers (Wellcard). As it turned out, they can only be used for the entry to the Therme. "Special" Beds inside the Therme? Nope, cannot be paid with the voucher, needs to be paid by card or cash. Massages? Not payable. Drinks, Foods? Nope. Which makes the Wellcard being everything but not a Wellness card - not much more than an "Entry card". Saying so on the website of the Therme would be appreciated. Then Sauna... well, it's an exclusively Austrian (and German) thing that people are obliged to present themselves naked infront of other people in a Sauna. Argued with excuses about hygiene and health. But being FORCED to be completly naked because of "hygenic"/"health" reasons (which would be my personal choice anyway), while everywhere else in the Western world it's completly normal to just enjoy Sauna also with bikini... this is ridiculous. Especially when there is no other person present. At the Kassa it was "yeah, covering with towel is ok", but inside the Sauna it was like "only completly naked, then cover with towel, if you are "gschamig"". And we got kicked out. This generally spoils the whole experience here, because not a single Sauna cabin is offered where we could enjoy it non-naked. The pool landscape is "nice" and the atmosphere is quiet - but that didn't make up for the overall bad experience and after taste of the Austrian "Das ist halt so bei uns" and strict inflexibility. Luckily Hungarian spas are as close for us, but cheaper and more flexible when it comes to Sauna experience.

We drove 1 hour for this underwhelming experience. Some baboon forgot to update English website about closure due to infection spread. As unprofessional as it can get.

Overrated place, I expected a high class venue and found a medium one. I can understand now the poor google ratings compared to Bad Blumau.||I had some difficulties in replacing my rented bathrobe, which I had found on the floor after a sauna programme.|I find this policy a bit unfair compared to the paid price. As it can very easily happen to either misplace your bathrobe or drop it accidentally on wet floor, or exactly what happened in my case - someone must have touched it by mistake and it fell.||The place does need some major improvement toilets and showers, they look quite old. The towles/bathrobes are indeed clean, but overused and with stains/yellowish.

Spa area is great. Hotel room was good too except that the room smelled bad - the bathroom leaked sewer gas. On the 24th of December, they close the spa before 4pm because of a 1 hour holiday celebration. At lunch that day, I saw people have lunch in their bathrobes. When I went to the pool early the next morning, and I thought I could wear my robe for breakfast, I had to go back to the room and change. Robes just for lunch - not told to us by anyone. I had seen signs that breakfast is until 10:30 am - but on the 25th (a holiday) they removed everything just before 10am - ungemütlich and too short a time for a holiday. There should be a sheet in the room with this information.

I visited the Therme only two times, and while the facilities are all right, at both times we found there is a serious need to improve A) customer service, B) receptionists. They are selling packages on the Therme's website that customer finds themselves explain what is included in it to the receptionists and have to ask for each line separately, also got shorter massage out of miscommunication, the first time. This second time, they confirmed via email a package for 128 EUR that included *1 day ticket for the AVITA Therme including Sauna Garten Eden and AVITA Lady's Spa. *Bath bag packed with a cozy bathrobe and towels for your stay, *Your reserved lounger for the wellness day *Free activity program, *€ 10 voucher for the Medita Thermenrestaurant *€ 60 voucher for treatments at the AVITA Premium Spa AND * 20% discount on a product in the AVITA Premium Spa. They confirmed a bed in the sauna are and made me book a amasage (because beaty treatments were not available on Sundays). Upon arrival, the receptionist is telling me only my massage is booked for 50 min, and I have no package AT ALL, but can enter for 51 euro to the lady spa and Therme and have my massage for 84 euro (that was a compromise on my end in the first place), and that she will look into the correspondence which ALL was a miscommunication. When I left and asked for whether she figured out what happened, it was obvious she did not check, instead she shared her opinion that I should spend the entire day there from morning to evening to worth the money. Zero accountability and respect for the customer. Not cool. I will not return.

We came to this place that is in the middle of nowhere and we were not allowed to enter, because it was full. That was the only thing that the staff told us. They were not pleasant, did not provide us any information (for example: "you can wait in the restaurant until someone leaves, so you can enter") and did not want to speak with our group. We went 35 km to the different SPA center, where they treated us normal and we had a great time there. I do not recommend this place, as they do not treat guests like people, just like money bags.

Excellent resort , full of water pools and Excellent breakfest

It is a really nice Place with excellent pools and relax offerings. Amazing kitchen that really did am amazing job to care about our allergies. After the first day here we got already convinced to come back. But then came Friday evening and the Place got crowded with those coming for the weekend. The Service really got bad, the Buffet was not filled up, the Alternative Main dish from the Buffet looked terrible, tables did not get cleaned and everything was slow. Not worth a 4 Star superior Resort. If we would have arrived Friday, would never come back. The quality of the kitchen really saved the day. Bottom line, staying Monday to Friday can be recommend, but would not stay into the weekend or for the weekend. I hope for them we just saw one bad Day and this is not the Standard weekend experience.