DarylLoiseBali
Google
We are from Adelaide, South Australia and have stayed in the best luxury resorts in the Maldives, Kenya and elsewhere and this beautiful place is quite amazing; we were there from 29 Dec to 7 January 2020. There was a birthday cake in our room on arrival and the bathtub ready and covered with flower petals; it was my birthday shortly before we arrived. The villa was wonderful and clean (and the overall design, decor, space, bathroom, bed, facilities, WHICH included free fully restocked bar daily) with wonderful towels and toiletries including Bvlgari, with great pool, totally secluded, huge daybed, separate very beautiful well maintained gardens, restaurants and food, spa, all staff (be it gardeners, housekeeping, restaurant, reception, spa staff) were truly outstanding (polite, friendly, timely, helpful, competent). We met the resort manager and restaurant manager and they couldn't be more friendly and accomodating and knew us by name when ever they saw us, as did the other staff we met/passed or had reason to communicate with. We also met Naomi Siawarta, Director/owner of this wonderful place and spent nearly 2 hours chatting with her; she truly understands what it means to run/oversee a family owned/operated resort where you are treated like family (unlike many large international chain resorts that have an employed manager overseeing everything, and are essentially managed/dictated to by overseas management). She and her family who designed and set this resort up, including the very beautiful gardens, were also all at the New Years Eve dinner and celebration, and the food, unique fire-dancing entertainment and fireworks were simply wonderful. Having travelled widely and stayed in some great luxury locations/resorts, but there are few we'd immediately say we'll return to, however we can say we will return to Awarta as soon as we can. When ever we wished to go to the nearby Bali Collection shopping centre where we found hundreds of clothing outlets and restaurants, Awarta dropped us there, or picked us up after, even if we were eating out rather than at the resort. They also dropped us to the airport when we left, in their limousine. We received complementary high afternoon tea, and spa/massage treatments and they were very good. To Naomi Siawarta and staff; congratulations on what you have achieved, the way you run your resort, and how you made us feel; we will be back.