Alicia
Google
I’m not sure why there are so many negative reviews, I honestly had a really pleasant experience. The spa matches the overall theme and vibe of W Hotel nicely. I especially appreciated the thoughtful touches: a cold, refreshing towel at the start and a warm towel at the end, which made the experience feel complete.
There are toilets and showers available as well, they’re just located in a different area of the spa. My masseuse, Huan (apologies if I’ve misspelled her name), was excellent and very skilled. Overall, a lovely visit.