Joanna Bray
Google
What a wonderful stay we've had!
The room was lovely, having a separate bedroom to seating area/dining and kitchenette makes a huge difference. The noise level is much lower than other hotels we've stayed in the area. The walls seem to be extra noise proof which is a huge plus when you need sleep.
What made the stay extra special was the treatment from all the staff. The cleaners didn't speak English, but always made an effort with google translate to hear my request about clearing our room last (when needing a lay in)
The reception staff were always accommodating and welcoming special thank you to Alex, Tom, Sylvia, George and Roberto! We always enjoyed seeing them, even on a long shift, they were always happy to see us 😊
The staff by the pool area also helped us with the dietary requirements when ordering food, they were very happy to change the ingredients which were intolerant and the chefs took extra precautions for cross contamination.
The spa area has really been an extra treat, we enjoyed this every day, there was an issue a couple times, it was always attended to straight away by staff.
Update May 2025 - we again had an amazing time and felt well looked after by our guests. The skybar (pool area) did a great job serving us, the room cleaner also did a great job!
We stayed in the full sea view room, which if you can budget for, you won't be disappointed. The view is spectacular! We were 3rd floor, but I can imagine the floors above to be even better.
My only minor disappointment was the pool and sauna could have done with a little more regular cleaning (I nearly asked for the cleaning net to go swimming one day) and for two days the hot tub was unfortunately still cold, we mentioned it on the first day in case it could be fixed. But overall, we will still be back next summer, more due to the amazing staff! (it's our 3rd year staying at axel and this year we brought all of our friends totaling 7 rooms in the hotel) 15 guests altogether