Axel Beach Ibiza

We had a fantastic stay at Axel Hotel Ibiza! Everything was super clean and modern, and we even got a free upgrade to a Junior Suite with a large balcony. The staff were very friendly and welcoming, and a special thanks to Oliver at the pool bar who was incredibly kind, helpful, and fun. The atmosphere is relaxed but lively — perfect for enjoying Ibiza while still having a place to unwind. Highly recommended! 🌴✨

Great service from reception guys, they delt with our requiry really well, accomadinate us with beach view apartments on the same floor. No entertainment during weekdays. Really great house chill atmosphere at the swimming pool area with sunbeds available all day and private beach access. Rooms could be done better, missing some shelves underneath of the sink for toiletries and would be great to have some chair or bedside table with shelves in the bedrooms. Balcony doesn't have rack for drying swimming suits but view to the beach is amazing.

We booked for a large group. Unfortunately they gave us a bed and a sofa bed in each room. We would have preferred not to have had 4 people per room. And not to have slept on a sofa bed. We had bed and breakfast. The hot breakfast food was cold every morning. The silver food warmers seemed to keep switching off. There was one waitress and 1 cook, both working hard. They were busy each morning and could have done with more staff to help keep the hot food filled up, and hot. Our bathroom door would not close. We reported it but it wasn't fixed properly and never closed. It was obvious that the season is ending and the hotel will be closing soon. Skeliton staff. Hand and floor towels were not replaced after our 4th day. We were told there were non left. We were a bit disappointed, as it had the potential of being better.

It was my first time in Ibiza, and staying at Axel Hotel made it absolutely unforgettable! From the moment we arrived, the experience was top-notch. The hotel itself is stunning, and the ocean view from our room was just breathtaking. Huge thanks to the amazing staff — everyone was incredibly helpful and kind. Special shout-out to the room service team — our room was spotless every single day, and we felt so well taken care of. When we asked to extend our stay and keep the same room, the team went above and beyond to make it happen with zero stress. And I have to mention Nabila and Jorge at the front desk — they are truly the sweetest and made us feel so welcome from day one. Highly, highly recommend this hotel if you’re visiting Ibiza. You won’t regret it — and I’m already planning to come back! 🌊💫

Just got back from a stay at the axel beach hotel, Nabila and Roberto went above and beyond to ensure our stay was perfect after going originally with the wrong company, my partner and them helped set up a beautiful and unforgettable surprise for me, the attention to detail was perfect, they checked on us throughout our stay and made sure we were ok and over all were beautiful and kind hearted souls, they really did make our trip to ibiza memorable and for that we will be back when we go back to san antonio. The rooms were lovely. Thanking you both again and look forward to seeing you again in the future.

Excellent hotel with high service quality, well-located, calm and comfortable. Very nice view from the rooms. The staff is warm, welcoming and responsive. Special thanks to Nabila and Jorge! We had a wonderful stay there!

I travel a lot and stayed in many hotels around the world. But I have never ever faced with scam from the hotel and you don’t particularly expect it in Europe from hotel chain. I checked-in in the Axes Beach hotel and they required 200 euro deposit for 1 night stay which cost 130 euro, it looked a bit unusual but I trusted them and let them charge my card. They gave me a room with the terrace. There was a table on the terrace with big ashtray in the middle, the sunbed on the terrace was in cigarette ash and full of cigarette stains (holes). There was no doubt that this place designed for smoking moreover people in the next rooms from left and right sides was smoking on the terrace (you can find other reviews about people smoking in this hotel and it was not only the cigarettes). When I was checking out next day I asked the manager to check my room and return deposit but he refused to do it with my presence and said he was very busy and would check the room later. So I had to leave the hotel and later this day I was charged with 100 euro penalty for cigarette odour in the room. I returned to the hotel and tried to explain that I only smoked on the terrace which was equipped with ashtray, but with the mocking smile he showed me a paper which you required to sign during check-in where among a large amount of text was written in very very small letters that hotel is smoking free. Now I have only one question how often can you see a huge ashtray on the room terrace of non-smoking hotel? I asked the manager why they put ashtray if they are smoking-free and he answered that it was for one-two cigarettes but he guess we had smoked too much I asked him again do they had a rule how many cigarettes guest is allowed to smoke during the stay with no answer. In the conclusion, hotel attract clients with good price, and they business model is to provoke you to do something wrong and charge penalty. It was last minute booking and I had a very few offers. I regret I became a victim of this scam hotel. Next day we move to another absolutely beautiful property which respect their guests (7 Pines Hotel). Besides above situation I would like to mention that room was dirty with hairs of previous guest all over the bathroom, towels had musty smell, plates in the kitchen area was sticky. So I suppose according poor quality of service charging penalty is the only way to have a successful business. I recommend to avoid this hotel at all costs. Not let them to ruin your holiday on this beautiful island.

I had a very upsetting experience at this hotel. On Sunday at 19:00, I left my heels with reception for safekeeping. When I returned to collect them, the staff claimed not to know where they were. What makes this worse is that on a previous day the same staff member admitted she knew exactly which shoes they were — yet now she denies any knowledge of them. This raises serious concerns about honesty and security. I trusted the hotel with my personal belongings and they have gone missing with no explanation or accountability. Guests deserve to feel confident that their property is safe in the care of staff, but sadly that has not been the case here. It’s been 3 days and I’m still waiting on the camera footage to see what has actually happened to my property!!!