Axel Beach Maspalomas

The staff were amazing, very attentive. Only issue is DJ Lucky is quite annoying. The rooms are a little dated and require some touching up. I came here alone and made lots of friends, it’s a great place for solo travellers to meet people. The food at the pool bar was very expensive but it was okay. The drink prices are on brand with Axel and are quite expensive. The pool and outdoor facilities are great, well maintained and kept clean. However, there is a lot of promiscuous activity in the sauna and steam room towards the afternoon and evening. Over all, a very good hotel and will return.

Perfect stay: well located, great staff, nice pool with complete bar, super gym, barber service, fast washing machine and dryer available. nice clean rooms with comfy bed, complete kitchen, great bath and reliable AC. Downside: Street parking available, but challenging and the Minibar should be smaller. I have stayed in August for 10 days and in September for 4 days - both were perfect. Front desk, Breakfast, house keeping or bar ... staff is awesome. Special thanks to Carmen & Raico - both welcoming und very reliable. I will be back!

Another fantastic stay however what made it 5 star this year was the fantastic service by Mauru. Whenever he was on duty at the front desk we got a nice friendly & warm welcome or telling us to have a great night. Provided great restaurant recommendations to try. A real pro at how a hotel reception should be. Add... I forget to mention i had a massage and it was the best massage ive ever had! He was amazing. Got out every knot and helped me totally relax and for €80 for an hour was what id expect in London but this was 100% better than what ive had in london.

Easy access to Yumbo, walkable distance to the beaches etc. Hetero-friendly hotel that is clean, well presented and has lots of facilities that augment the stay like spa options and a barber on-site. Rooms are a good size, and come with a hob and microwave if you want to make snacks or food. Poolside drinks feel a little more expensive than elsewhere, averaging €12 a cocktail. By no means overpriced, but noticeable in comparison to bars, as you would expect. Highly recommend Axel Beach Maspalomas

While Maspalomas might not be my go-to destination again, I cannot fault the Axel Beach Hotel. It's an oasis amidst the urban sprawl. The pool area shines, with ample sun loungers that are meticulously cleaned daily. The poolside bar and restaurant is convenient and has a diverse menu. All the staff, particularly Alex at the front office, were exceptionally helpful and friendly. Alex's prompt resolution of a room issue was especially appreciated. Overall, the hotel's strengths make it a great choice despite the surrounding area.

I’ve stayed at Axel before and overall it’s usually a good value for the money. The weekend is definitely pricier than weekdays, but the location is great. This time, I rented a cabana daily since I like to keep to myself and do my own thing. What struck me as odd, though, was the inconsistency in pricing at the bar. Drinks seemed to fluctuate between €0.50–€1 each time I ordered the same thing, which I didn’t mind too much at first. Every morning I ordered an iced latte with two espresso shots. I was consistently charged €4—until Thursday, when suddenly the same drink came to €6.70. I paid without fuss, but later checked the menu. Nothing listed came close to that price, even if doubled. Espresso was clearly marked at €2 each. By that math, my drink should be €4, not nearly €7. When I politely pointed this out during my second order, the bartender gave a long, confusing explanation and insisted that the other staff had been charging me wrong. Instead of acknowledging a mistake, he doubled down, even bringing up his 20+ years of experience to make it seem like I was mistaken. It came across as dismissive and frankly scammy. I don’t mind paying more if that’s the actual price, but what bothered me was the inconsistency, the lack of transparency, and the feeling of being taken advantage of—especially since every single drink I ordered varied in cost. It left me questioning whether intoxicated guests, who are less likely to notice, are being overcharged as well. I do want to note that the front desk staff as well as the cleaning staff here very nice and friendly. I also had a massage and that was also great. I don’t like to let one thing ruin an entire experience but the one thing I struggle with is feeling taken advantage of. I don’t care if the coffee was 20€ and that’s what the menu read. What I don’t appreciate is being lied to. If the explanation he was trying to make up on the spot even made the slightest bit of sense I would have understood. Because of this, I decided to move to a different hotel. For me, it’s not about the extra euros—it’s about trust, fairness, and not feeling like I’m being ripped off.

It's not my first time in this hotel and I also been in the others Axel hotel in Spain. - respect the room now are dated, it's kind of downgraded hotel - staff still the best point of this hotel, always available and helpful - WROST point, not about money but about how a hotel can be stringy and use Ryanair style policy, anything in the room is on charge (no free bottle of water for example) but my big surprise was when I left I was charged 4.5 euro because the housekeeper used the detergent to clean my 2 cup of coffee. So please when you answer the review I need to know (for the future) some answer: - housekeeping not included in the price of room or clean coffee cup is not included as housekeeper (not me) opened the detergent pack (plus is not show in the price lists ) - it is a 'green' hotel? why use detergent as one-use product, with that u can clean 100 plates and the sponge also, so Where detergent and sponge used 1 day from housekeeper go (as you charge if opened I guess you will throw or someone will use and for what)? -Coffee is 1.8 euro in the room, plus clean the coffee cup had a cost (4euro) so why u not include the total price as to clean a cup I had to pay? With that policy I can understand If happen a costumers get upset, not about the money but the stingy you are. I usually stay and try around 100 hotel per year for work and holidays and this is the most ridiculous policy ever (or just put a price like in Airbnb or booking for the cost to add about housekeeping). There are hotel with gay vibes like Barceló that with the same price offer better rooms, nice view and big breakfast (actually the third day I moved out Axel and went there). Regards

The receptionists and staff were really nice. The absolute highlight of our stay at the hotel was the exceptional massage experience. My partner and I both had a massage with Hamza, and it was incredibly nice and tranquil, lasting a full hour. The massage room itself was peaceful, and we appreciated being able to choose from a selection of aromatic oils. Hamza was truly brilliant – professional, skilled, and he made it a truly relaxing and rejuvenating experience. This was definitely a standout part of our visit, and I would highly recommend it whilst staying at the hotel.