Axel Beach Maspalomas

I had a really enjoyable stay at AxelBeach Maspalomas. The rooms are quite basic, but they’re clean and have everything you actually need, which suited me perfectly as I spent most of my time enjoying the facilities and the atmosphere around the hotel. The breakfast is fantastic… a great selection and a really good way to start the day. The gym is excellent and very well equipped, which was a big plus for me. The staff across the hotel are excellent and always friendly, especially the pool bar team, who create such a relaxed and welcoming vibe. A special thank you to the reception staff, Carmel and Alex, who were incredibly helpful throughout my stay and always happy to assist with anything I needed. And a very special mention for the massage therapist Hamza… he was absolutely amazing. I ended up seeing him three times a week because the treatments were that good. If you stay here, I highly recommend booking a massage with him. Overall, a great stay with wonderful staff who really make the experience. I would happily return.

We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.

Axel Beach Maspalomas is always a great place to stay. While some of the facilities felt a little tired on earlier visits, it’s clear that real investment has been made over the past year — and if that momentum continues, this place will be absolutely top-notch before you can say “poolside cocktail”. That said, the real stars of the show are the people. One of the things I genuinely look forward to each visit is seeing the same friendly faces who make you feel instantly welcome and remembered. Javier is an absolute legend behind the bar — always warm, welcoming, and up for a good chat. He’s one of those people I make a point of finding before I leave just to say goodbye. Luis greets guests with a constant smile and such positive energy — it never goes unnoticed. Begoña is an incredible housekeeper, always making sure everything is just right. She even checks in if she spots you in the corridor to see whether you need anything topped up — service like that really stands out. And Alex went above and beyond on my departure day when my flight was delayed, making sure I was comfortable and well looked after while I waited. The whole cleaning team also deserves a big shout-out — every morning the pool area, loungers, floors, and hot tubs were meticulously cleaned. It’s incredibly reassuring and really adds to the overall experience. All in all, a fantastic stay — and I’m already looking forward to my next visit. See you again soon.

Good stay overall. Very good location and friendly staff. The rooms are comfortable and the atmosphere is nice. However, the hotel is mainly frequented by a gay clientele. This should be highlighted more clearly during booking, as you mostly notice it when arriving at the hotel with the posters and the general atmosphere. The prices are also a bit high.

The staff and cleaners of this hotel are the true hero’s. Always a kind hello, always clean. The Axel company could do with putting some money to update things room wise and facilities wise. But the atmosphere, queer safe space and pool side culture with amazing staff on hand is what makes this hotel a queer destination. Thank you Aytha for always a lovely welcome home after our mornings runs

Very nice hotel, excellent team professional staff, breakfast is good but could be improved. Very kind restaurant staff.. Team of cleaners is very efficient. Very good massage by Hamza. Some issues with AC. Both saunas need some investment.. Very good location. Overall very pleasant stay, will come back again.

It was another wonderful stay. I've visited this hotel six times now and have always been satisfied. The reception staff always give a warm and friendly welcome. Thank you, Raiw and Carmen. The rooms are great and have everything you need. I'd love to come back again.

I chose Axel because it was adults only, not because it’s LGBT friendly. You know what, it was great. The staff were warm, welcoming and friendly. The rooms are spacious and were kept really clean (big thanks!). The other guests were courteous and great fun. Plenty to see and do in the area and Maspalomas is a good base to see the rest of Gran Canaria (Global busses fantastic). Thank you Axel for a great winter break.