Axel Beach Maspalomas

We had very good stay here. Staff is really helpful and kind (especially Carmen, Rayco and Carmelo). Rooms are big and good equipped, bed comfortable. Everyday cleaning service very efficient. Breakfast was OK (could be a bit better). Both saunas need renovation. Very good pool area with many chairs. Good location (5-minute walk to Yumbo).

Cozy hotel, close to Yumbo Shopping Center and most of the gay clubs. The pool area was nice, but the sauna, jacuzzi and steam room could have been better. There was some mold in the ceiling above the AC and in the bathroom. The walls are very thin, so you can easily hear the neighbors. The room is equipped with a good-sized fridge, but it was nearly completely filled with minibar items. All in all, a nice stay, but it might be time for an upgrade.

This hotel truly deserves the highest rating. Everything was absolutely perfect — the property is spotlessly clean, very well maintained and welcoming for everyone. What made our stay exceptional, however, was the service we received from Aythomi at the reception during tonight’s shift. He is an incredibly professional, reliable and kind person. He took the time to explain everything to us clearly and thoroughly, answered all of our questions with patience and genuine care, and made us feel truly welcomed. His attitude, warmth and attention to detail reflect the highest standards of hospitality. Experiences like this are what make guests want to return. We would highly recommend this hotel to anyone looking for comfort, quality and outstanding service. Thank you once again to Aythomi — he is a true asset to your team

Things could be better than this, we come every year to disconnect, and it is wonderful! What makes it truly magical it’s the people working there, they really make you feel like home, Luis and Javier at the bar, Ale, Pancho and Liesbeth at the reception, and Kevin taking care of everyone and every small detail. It is the service and the people who creates a memorable experience. The Hotel facilities and rooms are okey but good for the price. The pool area is the Best! We will be BACK for sure!

I have stayed at Axel Beach Maspalomas a few times before, but this stay is definitely my last. From the moment I check in, the air-conditioning in my room is broken. I report it immediately. Before even going to reception, I check the hotel’s own website and clearly see that several rooms are available. Despite this, the staff refuse to move me, insisting that maintenance will fix the issue the next morning. When I return to the room in the afternoon, nothing is repaired. The air-conditioning still doesn’t work, and having no air in the room is extremely uncomfortable, especially when you’ve paid for a proper hotel stay. I check the website again—rooms are still available—yet the staff once more tell me I can only change rooms the next morning. This means I am spending a second night out of my six paid nights without functioning air-conditioning. When I ask why they can’t simply move me to one of the clearly available rooms, the staff tell me it’s not their decision and that they “can’t block another room because they are still selling them.” So despite a simple, obvious solution being available, management chooses profit over guest comfort and leaves me stuck in a broken room. The hotel itself is also noticeably run down. Even the door to my room doesn’t close properly, so I constantly have to double-check whether it’s actually shut and locked. I end up sleeping with the windows open because there is not much fresh air in the room—but since the room is on the first floor facing a busy street, the traffic noise from the early morning hours makes it nearly impossible to sleep. To make things worse, not even the slightest compensation is offered. No room change, no upgrade, no voucher, nothing. I am a frequent traveler and have stayed on every continent in the world, and this is the first time a hotel refuses to solve such a basic issue purely because of management’s greed. The fact that they have free rooms available and still won’t move me says everything. I feel ignored, undervalued, and treated very poorly an in very mature way. After several previous stays, I can confidently say: this is my last visit to Axel Beach Maspalomas. I urge you to do the same. It's run down, overpriced and the customer service non existent.

Stayed here after reading many positive reviews, and left feeling unsure what hotel the other guests stayed at. Short of demolition and rebuild, there’s not hope for this place. The rooms are dark and dingy. On a couple occasions (regrettably without the privacy marker on the door), the staff knock once, open the door, and carry on a conversation as I plea with them to leave. The overall vibe is gross, though that was my experience of the general run down area - not just the hotel. Confident I will never be back, except in whatever nightmares may persist.

Perfect stay: well located, great staff, nice pool with complete bar, super gym, barber service, fast washing machine and dryer available. nice clean rooms with comfy bed, complete kitchen, great bath and reliable AC. Downside: Street parking available, but challenging and the Minibar should be smaller. I have stayed in August for 10 days and in September for 4 days - both were perfect. Front desk, Breakfast, house keeping or bar ... staff is awesome. Special thanks to Carmen & Raico - both welcoming und very reliable. I will be back!

We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.