Axel Hotel Madrid

Fun theme and camp décor (neon wall signs!) with friendly, welcoming staff. Clean, comfortable rooms with great bed and full minibar. Solid breakfast (courtyard seating recommended over cramped interior). Excellent location for exploring multiple neighbourhoods.||However, the pool was closed with only one week's notice - too late for me to make a change to the booking. This was my primary reason for choosing this hotel, especially for a June conference where I would be hot and tired at the end of the day. While the hotel has charm, I wouldn't have booked without pool access.

What a hotel! The facilities are top notch- my room was fantastic!!! The hotel is well restored but maintains the old world charm- my room was unique and one-of-a-kind. I was nervous about facing the street but it was very quiet and cozy with blackout curtains. The aircon was on high and needed on a hot day- worked a charm and made my sleep restful. The bathroom was great. The rooftop bar and pool are a nice sojourn from the day. The staff is incredibly friendly and welcoming.

First time in Madrid and at Axel Madrid. Was perfectly fine. Room was comfortable. Not sure if I liked the layout with the bathroom/shower in terms of proximity and “openness” with the sleeping area (I prefer my privacy, and the door provided was not sufficient in my view. Others may not care.||Breakfast in the am was fine. Service was also very good.

Good hotel, great location. Staff were also very helpful and welcoming. Really nice to stay in a hotel without children. Only issues are the sheets are quite old and the pool wasn’t available during our stay.

Although people I know have stayed in an Axel, this was my first stay. I found the front desk staff to be professional, friendly and welcoming. My room was fine for European standards and the bed/pillows were comfortable and quiet. The location was very good and I was able to walk every where. I can't comment on the restaurant food but the rooftop is lovely. My massage with Raul was perfect for my jet lag. I will stay at Axel again and highly recommend!

The hotel has some nice aspects, especially its central location. It’s about a 10–15 minute walk to the gay district Chueca, and the walk through the city is quite charming. The building itself is beautiful and historic, with a renovated entrance area and a stylish staircase. Two elevators are available, which was helpful in the summer heat. The reception staff were also polite and welcoming. However, several things negatively impacted our stay. Around three weeks before our arrival, we received an email stating that the rooftop bar and pool would be closed for maintenance. While this can happen, we found it very disappointing that the hotel didn’t offer any kind of compensation – no discount, no complimentary drinks, no free breakfast – just the offer to use the gym for free. At this price point, we would have expected more customer-oriented service. The rooftop pool was a major reason we chose this hotel, and losing access to it without any form of compensation felt unacceptable. The handling of this issue showed a serious lack of customer service. Our premium room also had some issues: – The faucet barely produced any water – it was more of a drip than a stream. – There were no towel hooks near the sink, and only one near the shower – not ideal for two people. – Although we booked a premium room, it faced an interior courtyard with no real view – almost a basement-like atmosphere. The overall atmosphere of the hotel is deliberately dark and slightly provocative, which aligns with the Axel brand. We were fine with that. But in many small details, you could feel that things were missing or not well thought-out, especially for the price. The breakfast was decent, though the buffet was small, split between two rooms that weren’t well air-conditioned. Also, there were no fresh vegetables like sliced cucumbers or tomatoes, which was a minor letdown. In summary: beautiful building and central location, but serious service and maintenance issues, and a poor response to customer concerns. We wouldn’t stay here again.

I'm a regular at this hotel and love the team there, the rooms are comfortable, and the breakfast really, really good. Normally I give the Axel 5/5.||Unfortunately, the pool and the SkyBar (both the highlight of the hotel) are currently closed. I know Management in a prior response said that they have communicated this to the booking engines, but it was not visible on mine and I would have booked somewhere else had I known. Spain was under a heatwave, it was Pride weekend, and the pool area (in the past a great fun place with DJ's) was closed and it really disrupted my 5 day stay. Very disappointing.||When I asked when it will re-open, they currently do not know. Again, this is not the fault of the hotel but some certainty and very clear communication to guests (email them immediately upon booking to let them know the situation perhaps?) would be appreciated.||It's a shame because the rest of the hotel is good and well situated. I would stay again, but only when the pool re-opens for sure.

I was extremely disappointed in my at Axel Hotel. I checked in at 11AM, entered room at around 1:30PM. I checked out within 11 hours. The desk staff was friendly and accommodated my request to move into another room. I asked to be moved because there was a strong odor of fish frying. Access from the first room was down a long, narrow and dark hallway. The second room was equally smelling of fish frying. I found the decor in both rooms to be uncomfortable, UNATTRACTIVE: red curtains with black lace curtains over them. I thought I was in a brothel in New Orleans, LA. I found another hotel 2 blocks from Axel. Again, I checked out of the hotel within 11 hours of checking into the firs room. |I have requested a refund. I will not receive the entire cost of the reservation made on March 28, only half the amount. To received only half the cost of the reservation, I must provide the travel agency which made the reservation for 5 (4?) nights, I must provide a "certificado" that I am the "titular de la bancaria" (essentially the "owner of the bank account" (in the US). |As I said, the hotel staff were friendly and accommodating in the 11 hours I had my luggage at the hotel. I wish there was staff support to help me take my luggage to 2 different rooms before I quite the hotel. |I do not recommend Axel Hotel. I am sending a critique of my experience to Travel Advisor.