Axel Hotel Telegrafo

This was an amazing hotel. From the service to the perfect rooms ! ||There are a few things wich should be improved , as the variety of breakfast although theres a good vatiety especialy of fruits. My parents visited this hotel 2 years ago and personally i find it much better that what we thought it was going to be. Rooms really comfortable and clean , the views absolutely amazing. Thank you to all the staff for helping me along my stay and caring so much ! See you soon again .

Booked one night as a last minute thing, given option of check in time on website but when arrived told check in is 4pm only & charge of $11.00 per hour if wanting to check in earlier. Hotel is LGBTQ+ friendly with large TV images of same sex couples in their underwear!! Yeah we get it, your LGBTQ+ friendly but this felt a little over kill! Asked for room with twin beds, room smelt damp & bathroom stank bad! Twin beds were incredibly unstable & wobbly! Apparently house keeping had just cleaned it!! They gave us another room with a double bed, we are friends hence wanting twin beds & although they offered us another room, we couldn't be bothered to move again & it was only for one night. Public toilets stank and this smell extended into the bar. No toilet paper or soap anywhere in the public bathrooms!! Rooftop bar was nice although windy when we stayed. Breakfast was pretty bland and dry & when we asked for more coffee, this was slow to come and exceptionally weak!! Seems like one cup per person is the limit!. The outside area was nice watching the main square. When we checked out we asked for our luggage to be placed in their store & a taxi cab to be ordered at 4pm. When we went to reception we were told the cab was outside & our luggage was in it, we checked and it wasn't in the cab!! They didn't know where it was & turned out to still be in our room! Dumb & dumber springs to mind! As this was a last minute stay for just one night it was tolerable but wouldn't want to stay again.

Positive: Great location in the centre of Havanna with easy access to loads of local restaurants and bars. Hotel staff very friendly and happy to help. Pool area small but lovely. Had a massage with Alex which was amazing.||Negative: Room smelt very musty on arrival and didn't have mattress or pillow protectors, duvet had a sheet over it, not a proper cover. Hallway carpets are stained and need replacing. The bar was not fully stocked e.g. had gin but no tonic! No buffet choice for breakfast, just given food.||Best part of the hotel is its location.

This hotel is now rebranded as an Axel Hotel. They are a LGBT friendly hotel and are promoting it in this way to travellers. |The staff are all very friendly and seem to have been trained with an emphasis on Customer happiness and comfort. A totally different feel than the hotels with government security guards always staring at you and giving you suspicious looks. (Paque central, hotel nacional, etc etc)|Even if you arent gay ( i am not) you will like this hotel. |Clean, New, and great rooms and staff.

I was looking for a gym to befin my fitness journey. I am so happy to have joined for the 3 months I am in La Habana. They have created a comprehensive, diverse program and work 1:1 with me.

Very warm and welcoming staff, offered kind rate for late check out, used beautiful Sky Bar and nice breakfast. Excellent central location. Would stay again.

Awful hotel rude staff. Dirty stank of damp carpets stained. Ran out of tea and mixers. Breakfast same thing everyday and cold. We spent all our time and money in the lovely hotel oposite. I have asked love cuba to review this hotel as i believe it does not meet their standards

The guests are mainly are not LGBT. Dirty and stained carpets. Lack of food for the breakfast, rationed meals. Dinner prepared with bare minimum ingredients. The ice cream tastes toxic, like the powder it's made with. No soap reposition daily. Very disappointed. The crew is useless, they barely can help with anything. Gym: new facilities. Spa: new facilities. Pool and pool bar: ok. No lift access.