Axkan Palenque

What a great hotel. Good service great location near the city in the middle of the jungle. Both the pool and the rooms could use some fixing and sometimes smell not to good. But overall good job

We arrived after dark, and the road in was SCARY. The appearance was not good. The room is okay, but up 4 flights of highly slick tile steps. Then the restaurant., we ordered from the menu , guacamole, oops they were out, ordered Tecate light Beer, oops, they were out. I was not impressed with the attitude of our waiter, we ordered Tradicional Tequila and Oops, he was out, so he brought us Don Julio. Now food was better than okay but when you have to sub it isn't the best. Then he overcharged us and has to make it right. The room was tolerable but not what you would expect. I will never recommend this place to anyone, i even chewed out my travel agent for sending us here. Just say no!||.

Beautiful gardens and outdoors, Peaceful, Good breakfast . BUT the rooms are very dirty, the balcony chairs with mice droppings. The sheets very old. They don’t even offer a hand towel nor Kleenex. Very rustic old rooms lacks maintenance. They don’t even turn the AC before your arrival. Stingy management.

Great hotel for the price of a hostel. Clean, spacious, pretty in the jungle. Very flexible, they let us stay there before the check-in, use all facilities and leave our baggage there during a two day trip. The location is great, not to far away from town with colectivos to the ruins passing by regularly from the road further up, but far enough from town to get away from traffic sounds and get some peace in the beautiful forest.

Lovely place, good rooms and service, nice pool. The Italian restaurant next to it has a really good food in a nice atmosphere. Also don't miss out on Cafe Fuga a few steps away.

Not far from Palenque town and ruins, to come here you need a car and a GPS. It is at the end of unpaved road. The rooms are spacious but little scruffy ( curtains torned) . The dinner was ok, but the restaurant close early ( 20:30). Also breakfast is starting from 8, not ok if you want to go early to Palenque ruins.

If you find this feedback useful, please click the helpful button so I can add similar content in future reviews. A nice jungle Hotel with so much potential. They can generate a lot more income if they change the way they treat their customers. 🛏️Rooms: The 15 cabanas housing 2-4 rooms. (38 rooms in total) on 2 floors are set on a hill top overlooking the lush green jungle. Sunset from the room is beautiful (i had a room on the second floor in the second row of cabanas) Rooms are spacious, bed is comfy and they all have air conditioning. 📍location: in the first half of the road leading to the ruins but right in the jungle. You can hear howler monkeys and lots of birds during sunrise and sunset. It’s very peaceful. 🥗Food: Restaurant on site was empty every time I was there. There is a lovely Italian next door as well as a cocktail bar (Cafe Fuga, opens 5pm) and another restaurant (Paraiso) within 5 min walking distance. 🏊‍♂️Pool: you can cool off in the pool from 7 am - 10 pm - they provide pool towels. 🚙Transport: Easiest way to get around is to take Colectivo from main road to ruins or town (10 min walk to main road, no street lights) Taxi into town is 50/60 MXN. ✔️Check In: Fast and easy. I turned up without a reservation. Price I was quoted was 800 MXN. I was able to negotiate the discount I would have gotten through Booking but I was surprised that they don’t offer lower rates than booing during low season. 🪪Payment: Fast and easy by credit card without fee. 🌎Wifi: available in the room but with weak signal and very unstable. 🧼Cleaningness: Area and rooms were clean. 🙋‍♀️Customer Service: I didn’t see any genuine interest in staff wanting to serve customers, neither did I see anyone smiling…whether it was at the restaurant, maintenance or reception. I asked to have something fixed in my room, which they didn’t do. I’m a very open and happy person and chat with anyone so it didn’t bother me a lot but this is not the service you’d expect from a 3-star hotel. ↗️Suggestions: Management needs to have a serious look at training their staff to improve service mindset. Restaurant menu needs to be revamped and include more healthy meals (customers have been asking), increase comfort in rooms i.e. with pen and paper, stronger wifi, replacing curtains with those that cannot be ripped. June 2023

Rooms were clean and beds were comfortable. AC worked great as well. The water temperature and pressure was amazing - especially for Mexico where the water pressure isn't usually good. The staff is very cordial and helpful. Pool is also nice to just chill in, since it isn't very big. WiFi is very, very spotty, although it does work better close to the lobby, so that was a bummer.||All in all, very nice and quiet hotel! It's also very close to the city center