Daniela Ullmann / Healthy Lifestyle by D.
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A nice jungle Hotel with so much potential. They can generate a lot more income if they change the way they treat their customers.
🛏️Rooms: The 15 cabanas housing 2-4 rooms. (38 rooms in total) on 2 floors are set on a hill top overlooking the lush green jungle. Sunset from the room is beautiful (i had a room on the second floor in the second row of cabanas) Rooms are spacious, bed is comfy and they all have air conditioning.
📍location: in the first half of the road leading to the ruins but right in the jungle. You can hear howler monkeys and lots of birds during sunrise and sunset. It’s very peaceful.
🥗Food: Restaurant on site was empty every time I was there. There is a lovely Italian next door as well as a cocktail bar (Cafe Fuga, opens 5pm) and another restaurant (Paraiso) within 5 min walking distance.
🏊♂️Pool: you can cool off in the pool from 7 am - 10 pm - they provide pool towels.
🚙Transport: Easiest way to get around is to take Colectivo from main road to ruins or town (10 min walk to main road, no street lights) Taxi into town is 50/60 MXN.
✔️Check In: Fast and easy. I turned up without a reservation. Price I was quoted was 800 MXN. I was able to negotiate the discount I would have gotten through Booking but I was surprised that they don’t offer lower rates than booing during low season.
🪪Payment: Fast and easy by credit card without fee.
🌎Wifi: available in the room but with weak signal and very unstable.
🧼Cleaningness: Area and rooms were clean.
🙋♀️Customer Service: I didn’t see any genuine interest in staff wanting to serve customers, neither did I see anyone smiling…whether it was at the restaurant, maintenance or reception. I asked to have something fixed in my room, which they didn’t do.
I’m a very open and happy person and chat with anyone so it didn’t bother me a lot but this is not the service you’d expect from a 3-star hotel.
↗️Suggestions: Management needs to have a serious look at training their staff to improve service mindset. Restaurant menu needs to be revamped and include more healthy meals (customers have been asking), increase comfort in rooms i.e. with pen and paper, stronger wifi, replacing curtains with those that cannot be ripped.
June 2023