Aziza Paradise Hotel

Writing this review as I am currently staying here. It was only the first night and I cannot wait to leave already. Do not book this place and go find another place! We arrived here at 12 pm and the staff told us that our room will be cleaned immediately and prioritized. Everyone seems hospitable and welcoming but since check in was at 2 pm, we considered going to the cafe (?) in the lobby to kill time. While waiting for our orders, there have been multiple power outages which have made us wait for almost an hour for our food. But the food was great at least. Just thought they would have figured out a way to overcome such a situation for a tourist destination like Palawan. Getting the receipt took ages too and we were the only people at that cafe. We even have to follow up. Since they told us that the room was prioritized when we arrived, we assumed that by the time we finished eating it will be ready. But at 1:50 pm, we were advised that we have to wait 15 mins more. It was not too bad a wait but it kind of set the tone of what it's like staying here—WAIT WAIT WAIT. When we get to the room, it was not that clean or maybe it was too outdated to look clean. The floor sure felt sticky. The surfaces were dusty and it's kinda worrying that the cups and glasses they have in the room weren't replaced or washed as there were stains in some of them. I had to boil water twice to make sure it's clean or at least close to it. The bathroom tiles were a bit moldy too and they don't provide mats for the floor. The kettle was dusty too!!! I can go on and on but I don't want to ruin our vacation. Another thing I don't understand is that for a place with a lot of staffs, you would think that you would get a great service. It's the other way around with this one. You have to constantly follow up and remind them of what you just said. If you are considering working from here too, I strongly advise against it. Power outages are nuts and the wifi signal comes and goes in some areas

Beautiful Hotel Resort! They have a large clean swimming pool and open air dining area. Also a bar upstairs with pool tables. We totally enjoyed our stay. The TVs 📺 could use some upgrading, but we barely were inside to watch tv anyways.

We had a pleasant stay at Aziza Paradise Hotel, Puerto Princesa. The highlight of our stay was definitely the staff — every single one of them was awesome, friendly, and genuinely helpful despite being very busy. Their hospitality truly made us feel welcome. We understand that there seems to be a shortage of staff at the moment. Once this is rectified, the overall experience will be even better. With the right manpower in place, this hotel has great potential to deliver an excellent stay. Thank you to the wonderful team for your efforts and warm service. 🌴😊

We had a lovely stay the staff was great 👍 the location as well the only thing o would change is the rooms, of course not the entire rooms but the cleanness of it, there is no floor towel only of you ask the staff especially for it. And anyway the rooms weren't that clean but overall the rooms were quite nice. I do recommend this hotel if you want to visit the Puerto princesa Underground river, many it is not so close but it is also not very far away (maby like 1.5hr) the pool was perfect and nothing else to add.

AZIZA PARADISE HOTEL RESORT is HIGHLY RECOMMENDED. The place is near the Airport and near to the City Tours. The ambience is nice and instagrammable friendly. The staffs are very friendly and accomodating. The rooms are very spacious. The foods especially the breakfast --- Buffet Style.

I’m very happy with my stay! I recomend a room facing the lovely pool area, second floor 302-306. The facilities and bathmats needs some TLC but the price is accordingly. The beds are firm and good quality. Breakfast buffet is good! I spotted some pretty birds in the greenery close to the polarea. The hotel staf is helpfull and happy to serve. If you need smaller bills go across the road to the minimart! A special thanks to Jasmine at reception!

Aziza Paradise Hotel – Service Shines, but Rooms Need a Refresh ​Overall Rating: 3/5 ​The Aziza Paradise Hotel in Puerto Princesa offers a genuinely warm and welcoming experience, primarily driven by its exceptional staff and appealing public areas. While the service is easily five-star, several maintenance and amenity issues with the guest rooms slightly tempered the overall stay, leading to an overall rating of 3 out of 5. ​Arrival and First Impressions (5/5) ​Our stay began smoothly with the convenient airport shuttle service. Upon arrival, the hotel lobby truly lives up to its "paradise oasis" name. It boasts high, open ceilings, abundant greenery, and a delightful open-air atmosphere, making the lack of air conditioning completely unnecessary and quite refreshing. ​The check-in process was commendably quick. Since we arrived early for a scheduled tour, the staff immediately accommodated our luggage, allowing us to proceed with our plans stress-free. This level of attentiveness was a strong sign of the great service we experienced throughout our visit. ​Service and Dining (5/5) ​The service is undeniably the hotel’s greatest asset. Every staff member was extremely pleasant, greeted guests politely, and demonstrated a commitment to great service. ​The breakfast buffet was a highlight of the dining experience. It offered a solid variety of options, catering to different tastes with Filipino classics, as well as international and continental choices. Crucially, the food was consistently good and flavorful. ​Room and Facilities: Areas for Improvement (2/5) ​The building layout is unique, featuring only three floors with no elevators. The 2nd floor sits on the ground level, while the 1st floor requires descending stairs and the 3rd floor requires ascending stairs. While the design intends to minimize the need for traditional elevators, it can still be a consideration for guests with mobility issues. ​The primary drawbacks were found within the guest rooms. While adequate, the rooms felt noticeably outdated. Specifically, the cabinets looked old, and some doors were in need of repair, presenting a clear maintenance issue. ​The bathrooms, in particular, require immediate attention to guest comfort and security: ​Security: There were no locks on the bathroom doors, a significant oversight that should be addressed immediately. ​Amenities: Only bath towels were provided, with no hand towels. Furthermore, the supplied shampoo and body wash were in insufficient quantities. ​Maintenance: The grout work in the bathroom was poor, with pieces easily removed, suggesting underlying issues with maintenance. ​Conclusion ​Aziza Paradise Hotel excels in delivering excellent hospitality, ambiance in its public spaces, and quality food options. The staff's commitment to service is exemplary. ​However, the 3/5 rating reflects the need for substantial investment in updating and maintaining the guest rooms, particularly fixing the aging cabinets and resolving critical issues like the missing bathroom locks and poor grout quality. With renovated rooms and better stocked basic amenities, Aziza could easily be a top-tier choice in Puerto Princesa.

I have mixed feelings about this hotel. Upon entry, it looked okay if a little unkempt. It looks like it was once beautiful and simply hasn't had the maintenance it truly needs to keep it at the highest level. The staff we spoke to at reception were polite and well mannered. Our party was very large (around 15 of us) and they did their best to accommodate us and our needs. We were all given rooms next to one another which was ideal however all of the rooms had a very strong and very unpleasant aroma. We complained to the reception and were moved to different rooms within the hour. The second rooms were better with no odours. They were clean and tidy and supplied with towels plus personal hygiene items such as toothbrushes, soaps, etc The restaurant had a decent selection of breakfast foods and it was generally very tasty. We didn't eat there throughout the day but it was ideal for breakfast. All in all, its not a bad hotel. I'm sure it would have been or could have been better some years back and this is readily apparent from the moment you enter. However, it is relatively cheap and situated fairly well.

Nice accommodations close to the airport. They have a nice pool that gets visitors day and night. The restaurant breakfast is satisfactory with both Filipino and western items. Rooms are par / sub par, but they will help you with any needs or quick fixes. Service is excellent and very polite.

I reserved a deluxe pool view and they gave me a room at the back. Front desk is stupid and don't know how to read. They will give you work around make it sound like it's your fault. Be careful. All excuses. Clearly front desk is stupid.

The staff was nice. The lobby looked nice. We pre-booked online and check-in was easy. We received welcome drinks and luggage assistance to our rooms. But as you start to progress past the lobby, things don't get exceptionally better. Cleanliness of the rooms, I'd give is a 3/5. Acceptable and functional , didn't gross me out entirely. I'm basing off of Asian standards and not American Hotel Standards. The room was clean but the tiny details gave away the hotels age. Mildew and rust in the small corners of the shower. Also mildew in the pool. The "world class" gym area had an out of order tread mill and one of the cycle bikes seat was loose and wobbly. And missing tiles in the pool as well as more mildew on the water's edge of the pool. The pro's- they had nice activities. We celebrated Valentine's Dinner here. They gave a glass of champagne and each of us a rose, as well as a nice photo staging area for the night. We also had the pleasure of celebrating Chinese New Year here and they had Fu- Dog dancers and drums as well as fireworks. Really loud and exciting. The breakfast in the mornings were adequate. They come with your stay and lots of choices. Also a cook each morning to cook eggs, omelets and I think pancakes also to your liking made to order. Location was also great. It was a 15-20 minute tricycle ride and a 5 minute drive by car to and from the airport. Overall, I'd stay again. A decent accommodation with a decent price tag.

I'm loving this hotel. First it's a super hip joint reminds you of a hotel on South Beach. The entrance way is open. They have a love band playing in the evening. Restaurants are open late and they are right by the entrance. The Filipino hospitality is amazing. The people here great you with lovely smiles. The rooms are nice since very modern. One thing I noticed is they have super cold air-conditioning a must for the Philippines. Another place I will put on my list for a return visit.

Aziza is a good hotel, with affordable rates. We stayed there twice and would return.