Gretchen P.
Yelp
I invested the money on an upgraded room with a king bed, queen bed, view of mountains & nice deep tub. We loved the adorable space & Mountain View.
A few things that prevented a 5 star experience, or full relaxation were; cleaning service sounded like a herd of elephants up & down the halls, in/out of the nearby elevators & the floor above us. The sound carried so much that it was hard to rest once they started work even with soft music on. Also, we woke up so hot every hour or two, because it seemed the thermostat is on it's way out & needs to be replaced. If you set the thermostat to cool to 75, it will be over 80 in the room. I had to set it to 63 or less to get the room to 70-75, & do it over & over, all night long. As shortly after, AC would stop & room would get hot, even without clothes or a blanket. This made it difficult to sleep.
But here is why we still give it 4 stars:
The private soaking tubs in the garden were simply superb! Just LOVED this space & the nice hot water. Only used the swimming pool once, since 88 degrees felt cold in the wind & cooler temps over the weekend. But it's nice! The 4 jacuzzi's were not as hot as we liked, but still used them. The soaking tub in room was fantastic! Nice touch with providing candles & incense. We loved it. Easily fits 2 people also.
We also were happy with the mini fridge. Liked the walk-in closet but not the lack of hangers. Advise to bring your own hangers & maybe a fan to set on nightstand.
The cafe was great for taking food out to the gorgeous courtyard. We loved the comfortable furniture, vegetation, Mountain View & peaceful atmosphere. The food at cafe was either amazing, or little less than mediocre, depending on what we got. Loved the gf quiche, chicken sandwich on sliced gf bread (didn't care for the bun), obsessed with the taro chips. Didn't like the cookie. Salad not anywhere close to as described, bland & not many ingredients.
Most importantly, some of the staff were spectacular! Kim who came around daily & chatted with her helpful, kind, fun personality (without being intrusive or pushy)! We enjoyed her a lot. We also loved the guard at the gate at night, who helped us understand we went to an area at 9:00pm that we shouldn't have been in, on our first night. He made us laugh instead of making us feel stupid for walking beyond the gate while he was on break, not realizing this area would soon be locked, haha.
We also enjoyed the salt room & did a meditation with our headphones. All the staff we encountered were friendly.
Didn't bring the dogs this time & after being here, just don't feel it is a place good for dogs. I also was told my 2 dogs who are only 8lbs are not welcome, I would be forced to leave one at home.
So I won't be able to come as often as I like, but I'll surely return (& request a room that has a brand new AC & Thermostat, I hope they fix room 111. Didn't get to tell them as line for front desk very long as we were leaving).
We loved the magic of these waters, the time for healing & bonding in a gorgeous environment.