Harry Gormley
Google
Absolutely Awful Stay – Would Never Recommend
Our stay at B2 Pai Resort was, without a doubt, one of the worst hotel experiences we've ever had – and it completely soured our time in what is otherwise a beautiful place.
To start, the shower in our bathroom was broken, blasting out scalding hot water with no way to adjust the temperature. We had to call someone to come up and fix it.
We found multiple bugs in our room, especially in the corners, which was unsettling enough – but on the second night, we discovered a lizard inside the room. We immediately contacted the staff, who came up but were unable to remove it as it disappeared into the wardrobe. We were forced to sleep with a lizard in the room – not something you expect when paying for accommodation.
By the fourth night, we returned to our room to find two more lizards. At this point, we had to demand to be moved to a different room. The new room we were given didn’t help much – the air conditioning didn’t work at all, leaving the room hot and uncomfortable.
If that wasn’t enough, on our final night, we noticed a leak coming from the ceiling, likely from the broken A/C unit. We went out for the evening and returned to find our bags completely soaked, as the leak had continued all night long.
We made multiple complaints to the staff throughout the week and again during checkout, but they were consistently unaccommodating and unhelpful. We requested at the very least a partial refund, which was refused. Instead, they handed us an email and phone number to follow up with – we’ve tried both, and no one has responded.
The lack of cleanliness, pest issues, broken amenities, and terrible customer service made this stay abysmal. Save yourself the frustration and book literally anywhere else.