Niwech H.
Google
I’ve noticed this hotel offering discounted promotions quite often, but I hesitated to book after reading some of the older reviews on Google Maps. However, a friend of mine recently stayed here and told me that if you get a room in the new building, it’s actually very nice and not like what those old reviews described. So, I decided to give it a try myself.
Upon arrival, I was pleasantly surprised. The parking area was clean and spacious. Before reaching the lobby, you’ll see the hotel’s café, which at first looks like a separate space, but it’s actually connected to the lobby with a confusing separate entrance.
The entrance and lobby area were tidy and welcoming. The hallways, elevators, and stairs were all well-maintained. My room was clean, spacious, and comfortable. The bathroom was spotless, and the balcony was surprisingly large. Overall, the stay felt relaxing and restful. I genuinely slept well here.
However, I have to deduct one star for a few things that could definitely be improved.
1. Deposit Policy
During check-in, guests are required to leave a 500 THB deposit. That’s quite standard in Chiang Mai, so I don’t mind that part. But guests must keep the physical receipt to get the deposit back. If you lose it, you won’t be refunded. Honestly, this feels unnecessary. Why not just record the deposit in the system? It would be much more convenient for everyone.
2. Wi-Fi Access
The Wi-Fi process was really inconvenient. To get the password, guests have to add the hotel’s official LINE account, send their phone number, and then wait for a reply from staff through chat. Nobody replied to my message, and even after I finished taking a shower, still no response. I had to go down to the lobby to ask in person. I don’t understand why they make it so complicated. Just post the password somewhere visible. What if international guests don’t have LINE? Every hotel offers free Wi-Fi nowadays without making it a hassle.
3. Swimming Pool Hours
When I asked the staff what time the pool opens in the morning, I was told that it depends on when cleaning is finished. That’s not a proper answer. Guests should know the exact opening hours, especially since the pool is one of the amenities highlighted in the booking description.
I’ve written all this in detail because, overall, I do like this hotel. It has a lot of potential. I understand it’s a budget-friendly place, and I don’t expect perfection, but with a few small improvements, it could easily become one of the best-value stays in Chiang Mai. For travelers who care about cleanliness, comfort, and affordability, B2 Resort Boutique & Budget Hotel is still a solid choice. Just be sure to request a room in the new building.