B2 Resort Boutique & Budget Hotel

Good afternoon, I want to complain about the service at reception. It was very, very, very bad. The reception staff were the first impression upon entering the hotel, and the quality of service immediately dropped. My companions and I will not recommend this hotel again. They are not focused on providing good customer service. I feel like locals, but they have no hospitality whatsoever, unlike the other people from all over the country who are lovely and attentive. From the beginning, they told us our room was on the 6th floor, which doesn't even exist, and all they did was laugh. Then they didn't even activate our key card, so we had to go back downstairs. If you'd like, I can share the dates and times so you can see how they treat customers. It's the worst service we've ever experienced. I hope you can read my review and check your employees. This is constructive criticism for future improvement, because several people are equally or even more dissatisfied. Thank you.

I’ve noticed this hotel offering discounted promotions quite often, but I hesitated to book after reading some of the older reviews on Google Maps. However, a friend of mine recently stayed here and told me that if you get a room in the new building, it’s actually very nice and not like what those old reviews described. So, I decided to give it a try myself. Upon arrival, I was pleasantly surprised. The parking area was clean and spacious. Before reaching the lobby, you’ll see the hotel’s café, which at first looks like a separate space, but it’s actually connected to the lobby with a confusing separate entrance. The entrance and lobby area were tidy and welcoming. The hallways, elevators, and stairs were all well-maintained. My room was clean, spacious, and comfortable. The bathroom was spotless, and the balcony was surprisingly large. Overall, the stay felt relaxing and restful. I genuinely slept well here. However, I have to deduct one star for a few things that could definitely be improved. 1. Deposit Policy During check-in, guests are required to leave a 500 THB deposit. That’s quite standard in Chiang Mai, so I don’t mind that part. But guests must keep the physical receipt to get the deposit back. If you lose it, you won’t be refunded. Honestly, this feels unnecessary. Why not just record the deposit in the system? It would be much more convenient for everyone. 2. Wi-Fi Access The Wi-Fi process was really inconvenient. To get the password, guests have to add the hotel’s official LINE account, send their phone number, and then wait for a reply from staff through chat. Nobody replied to my message, and even after I finished taking a shower, still no response. I had to go down to the lobby to ask in person. I don’t understand why they make it so complicated. Just post the password somewhere visible. What if international guests don’t have LINE? Every hotel offers free Wi-Fi nowadays without making it a hassle. 3. Swimming Pool Hours When I asked the staff what time the pool opens in the morning, I was told that it depends on when cleaning is finished. That’s not a proper answer. Guests should know the exact opening hours, especially since the pool is one of the amenities highlighted in the booking description. I’ve written all this in detail because, overall, I do like this hotel. It has a lot of potential. I understand it’s a budget-friendly place, and I don’t expect perfection, but with a few small improvements, it could easily become one of the best-value stays in Chiang Mai. For travelers who care about cleanliness, comfort, and affordability, B2 Resort Boutique & Budget Hotel is still a solid choice. Just be sure to request a room in the new building.

We booked B2 for 4 nights purely because it was in our price range with a swimming pool. We turned up to find we were in a very poor location. The staff at reception checked us in and were very rude. Our room was OK, clean enough with a decent air conditioning unit. The breakfast was a basic buffet which was up to standard however the staff made you feel very uncomfortable. The pool was green and absolutely filthy. I've seen algae swamps that have looked better. Last but certainly not least, every inch of the outdoor area stank of excrement. The stench was unmissable. It was almost impossible to try and enjoy your breakfast with the constant smell of poo under ones nose. All in all, if you still have your 5 senses, especially sense of smell... Do not stay here.

Hotel was great for the price. While it wasn’t the cleanest but there wasn’t any major issue with it. Breakfast set was great to pick and go!

We book one night at this place and the room was so dark and outdated. The location it’s a bit far from everything. Good just for a place to sleep and pass by even though they have a swimming pool but not that nice atmosphere. The reception open 24/7 and you need to put the deposit for the keys room. Simple breakfast with a cup of coffee and wrap which is okay

Please avoid this hotel if you dont have your own vehicle. Its very difficult to get any kind of cabs, tuktuk etc from here. Also it is far form the market. Although the room is good with all amenities, big balcony etc but because of non availability of transport facilities your trip can be ruined.

The price and location are good. The building is a bit old, and the room is not very soundproof. But the staff are very friendly and helpful.

2 people room only have one shower cap, one shampoo, No tea , No coffee but price is over 1000 baht . Budget hotel? They Budget for them self.