Amanda S.
Yelp
WHAT WENT WRONG.......
here's the thing........ the bowls are amazing. 100/10. HOWEVER, i recently had a very disappointing experience for the first time. i ordered a bowl through doordash and the bowl i received was about a 2/10. very disappointing for a place that i absolutely loved and spoke so highly of to everyone.
i understand ordering through DoorDash may create potential for issues, BUT that is no excuse for the merchant. i ordered the absolutely delicious Warrior Bowl and made some simple changes.
*****just a disclaimer, i understand these issues are minor in the big scheme of things, but when you are looking forward to something, the little things in life that not the most important thing in the world but something you sincerely enjoy and value like a healthy meal, but it kinda gets completely RUINED, that's not a fun experience. so i'm ranting now about these minor minor issues, BUT from now on, they have changed how i view this place, their services, and products.*****
first, i added peanut butter on top in addition the almond butter that ALREADY came with the bowl. i didn't say no almond butter. so they wrongly assumed i didn't want the almond butter.
second, i CALLED to ask for granola instead to the almonds because there was no option to swap and they said, "our pleasure, we'll be sure to do that". as you probably would guess, i didn't get ANY granola.
it's really just a basic skill of listening and, more importantly, showing care for the customer, who is ultimately part of the Backyard Bowls community -- key to their success and value.
i used to work at a very similar place (shoutout to sunlife hehe), so i totally understand mistakes happen. BUT when creating and serving yummy smoothie bowls is your specialty and primary skill, experiences like this just should not happen. it's not that difficult to create a training system to remember orders and requests and, ultimately, understand customer service.
ALL TO SAY, i still love these bowls. they're still top notch delicious and i'm a college student, so going to this place will still always be a treat for me and, quite honestly, the first place i will go to when i want to treat myself. but, i will remember this experience and, therefore, be more reluctant in my support because of the decrease in quality and the clear lack of customer service.
p.s. i have had similar experiences (not as bad) in the past with missing ingredients or mess ups in my order, so this wasn't just a one-time issue.