BAGGU Brooklyn

Baggy bags is a nice shop, specialized in bags, mostly leather. It is a nice small shop close to Brooklyn and is not crowded or busy. There are no price tags on the bags, so assume it is pretty expensive. You are not bothered by the sales person when you enter,so you can look around without feeling pressured to buy anything.

unique style and high quality printed bags, if you buy one then you wound get a great every-day art piece for use

I purchased a cooler bag, nice looks but it started leaking after second use through the seam. I called and email Baggu for a replacement and they never got back to me, so I am not sure if there even is customer support in place to stand behind their products. If I ever hear back I will post a follow up. As of now I would not recommend this purchase. Update: I was told that the cooler is meant to be used with only cooler packs which is what I used. But items inside the cooler tend to leak because of condensation so I personally don't think that this is a useful item. It has a manufacture problem on the seams, which was addressed. I was not offered replacements, refunds or anything, so I stand by the fact that there is no proper customer support by the store. It may look good but it doesn't work.

Super low inventory at this location, more available online I guess. Also the staff barely looked up and didn’t even want to show me options. Literally just sat there and pointed at things from behind the desk… like they were sooo tired and couldn’t walk over to show me anything. Then continued chatting with each other.

the people were so helpful and nice! excellent customer service!

Cute shop

Automatically subscribed the email I had the receipt sent to their newsletters which has only happened at this location.

When I discovered BAGGU reusable shopping bags online, I was ecstatic! I was so so excited when they finally got delivered. The colors are beautiful, and the size is large and perfect for grocery shopping. However, after using them several times, I HATE THEM. Sorry, I just do, and so does my husband who used them too. They just slip of our shoulders no matter what we're wearing (jackets, sweaters, sweatshirts, t-shirts - anything!) and no matter if we load them light or super heavy. We always had to push the bags up our shoulders every 30 seconds, and when we got home after about a 20 min walk with groceries, our wrists were ready to fall off. I honestly think we'll toss them. I never use them after those several horrid trials.

Nice store with a clean minimalist look and products that fold into themselves. They have these sunhats that become tiny circles in a pouch. Makes them easy to take wherever you go so you can wear it or not but not have to worry about where to put it! Easy to navigate the counters, hangers, and walls of products. The ladies at the register are around to assist with any questions you have. They were super helpful. I think for the product itself the price is worth it if you will use it. Good quality products in general. Happy shops!

Nicky was super sweet and attentive. It was actually my first BAGGU purchase and I'm glad she was there to answer all my questions & she gave good recs. I got 3 bags because of her!! :)

cool store I purchased Funny bag it's called and I keep using it everyday. It's a bit inconvenient by the entrance you have to go up to 2 stairs. So if you're disabled it's hard to go up. I also attached the photo.

So I came here on a recommendation from my hairstylist who works at Sola Salons up the street. I walked in, loved the bags immediately, literally had my arms full of them because I couldn't choose. I obviously couldn't justify buying the 7 bags I had my eye on lol so I picked two. The woman working at the cash register was nice at first, told me she would give me 10% off one of them because it was the floor model and the final in stock. But her coworker went in the back and found one, and she then told me, "Oh never mind." I asked if I could still take the floor model for the 10% off, and she spoke to me like I was stupid and told me obviously not because they found one in the back. I've worked the service industry for about 8 years (retail and restaurant) and so I know that it is not common practice nor is it recommended to 1) retract a deal/discount 2) to be super rude about your own mistake. Now, as I said, these bags are right up my alley. I justified paying $46 for a tote bag because the design was adorable and the strap adjustable. I only selected two bags, with the knowledge that I would go back after my next haircut (I go every 3 months) but after my interaction with her, I have absolutely no desire to ever come back here. So, yeah - at first, was convinced this is maybe a little pricey but a good investment. Now? SO not worth supporting.

Ok, straight up: I LOVE BAGGU bags. For years now I've picked up a few here and there (some at fundraisers, others purchased from mom and pop stores). With both New York City and New Jersey no longer providing plastic shopping bags when you make purchases at stores, it is crucial to always have a bag ready to go in your um...other bag (or pockets). BAGGU bags fold up beautifully and don't take up too much room. They come in a wide variety of designs and sizes and they are strong and can hold a good amount of weight. While walking around in Soho the other day I suddenly saw the BAGGU store across the street. Based on the reviews in this thread the store has apparently been around for a couple years now yet *somehow* I missed this and I told myself I would correct this, posthaste! When I entered the BAGGU store I won't lie, I think my eyes kind of did that sparkly Anime eyes thing you see in cartoons. I mean, sure they had BAGGU bags, but I had no idea BAGGU had different types of bags like handbags. I also had no idea they made wallets and socks either! If you're into the BAGGU brand at all, this store is where you want to be to see the wide variety offered by the company! Of course, my main interest was in the foldable bags and *wow* what a fun variety they had! Some were modeled after very NYC-centric items like an "I Love NY" bag. Others were more artsy while others featured animals. They even had ones with Hello Kitty. It was quite the variety. In the past I've seen stores carry maybe 1-3 styles at one time. It was wonderful to have such a selection to choose from! The bags also come in small, regular and large sizes and they have samples hanging on the walls to show off the sizes. I've seen other reviews mentioning bad service here. There were two young ladies behind the counter when I paid and they were...okay? They were not particularly effusive or welcoming, nor were they rude. They were just kind of...there. Take that as you will. If you want a cool reusable bag that will fold up and fit in your pocket (or handbag, back pack etc.) then this is the place for you!

The staff here is literally useless and rude. This was my first time at a physical store for this brand that I just discovered and asking any type of question absolutely annoyed the staff. Which we had to ask the same question multiple times to even receive an answer. I will only be ordering online from now on due to the fact that the staff were so unfriendly. If you want to be in an establishment where no one talks to you or wants to be helpful at all, I guess this could be for you.

In short: Rude staff who do not offer help or have any customer service skills. I have been wanting a BAGGU for years now. I work nearby and decided to stop in. The store is small and was extremely busy - no biggie, it's Williamsburg. The staff was rude and seemed to be bothered by me asking the price on UNTAGGED items. I have a soft voice and one of the employees "Come over here. I can't hear you." In a stern tone. Umm..okay? A "please" would've been appreciated. Whatever, anyways - I had asked for the cloud bag in a dark green color "Kelp". As I asked for that bag, I watched as 4 people without masks touched and rubbed their hands on the bag. Unfortunately they didn't have a new bag and took the display. They did not ask me if I wanted to substitute it with another color. They just took it, didn't sanitize it, and handed it to me. No discount even though the employees and I WATCHED people touch it? Most stores will at least offer an alternative color choice before charging the customer! Severely disappointing.

I love Baggu so much. However, the workers here weren't paying attention and gave me the wrong medium crescent bag when I checked out. When I went to exchange online they were all out of the color I wanted even though they had the color in store. Make sure you double check your order before you leave so you don't end up disappointed like me.

Very antisocial employees. My fiancé and mom both love the product, but could the store hire literally anyone else? Some of the least friendly people, which is a complete mismatch to the brand. Pass.

Every time I visit NY, I always make sure to stop by BAGGU and pick a couple of reusable bags. I've been a customer of BAGGU products since 2010. I'm pretty sure I could open a second shop with all the items I have from them. The reusable bags are so convenient to have since they offer them in various sizes. I store them in my car, at work, in my purse and have even gifted them as gifts (they make perfect stocking stuffers!).

I'm a loyal fan of Baggu reusable bags and buy them online- they're my go-to for toting groceries to and fro. I've never stepped inside a store until I visited their Brooklyn location- they happened to be also having a sample sale at a nearby space! While their online selection is more expansive than what is on display, it's always nice to view the bags in person and decide which prints and size you'd like. And help the environment by not using plastic bags! Every season they come out with new prints that I must have- I'm currently loving the new fall pear design. Love the fruit and veggie prints, as well as the sailor stripes an florals. Their bags are lightweight yet hold an impressive amount of weight/items- they also came in handy while I was moving. The Big Baggu size is great for bigger items and laundry- I believe it holds up to 50 lbs. I usually use the standard Baggus for my weekly grocery shopping. Their Duck bags are a cult favorite too! If you're in Williamsburg definitely stop by.

So happy that there is a flagship store for this company that I really admire! I was hesitant about going to their store after reading their older reviews but I have not experienced anything bad; I get in choose what I want and get out. The staff are never rude. I have recommended these bags to my friends and family (all of whom also love their resuable bags) I now own a total of 8 (7 medium sized and 1 small). They have so many new and exciting prints coming out every season. I can't say enough great things about them!

I have been a customer online for several years and made it to the store in Williamsburg...what a disappointment! The 2 employees sat behind the counter and did not say hello or ask to help in any way. I did not see the item I had come in to buy and the store rep barely could answer my question about the item. After seeing such nice things online I was so excited about seeing the boutique. Sad to say, customer service is not a thing at Baggu. I will find somewhere else to spend my money:(

I messaged customer service to inquire about purchasing new little pouches for a couple of my baggu shopping bags. I got the nicest, personal response and they actually sent me new pouches for free! So nice and great customer service! Thank you Baggu!

Love the product!! But the in-store experience is very unwelcoming. I've visited the store twice and every time the workers look so bothered that I'm there. They just sit behind the cash register on their phones, gossiping to each other. When it came time to checkout, they seemed annoyed that I had to talk to them? I'm not usually someone that cares too much about customer service in stores, I like to shop in peace. But for such a happy looking brand, I would think you'd have happier looking employees. Just will only be shopping online now.

These masks are so great. They fit perfectly (loops have adjustable straps). They fit over your nose and chin with separate flaps. There is a spot for a filter for extra protection. They're definitely my favorite masks. FURTHERMORE, I ordered a second set for my very elderly mother which I thought hadn't arrived. They refunded me with a smile. But we were wrong. They had arrived, but in her blindness (91 in an elderly home) she didn't see them. I tried to pay Baggu as they already refunded me. They said, "Please have your mother enjoy them with our compliments." What company does this? ORDER their masks because they're great. Do it with confidence because the company is great. Ellen, PA

I have always loved the Baggu bags, and have bought several over the years. Quality is great, cool styles, etc. But this review is about how good the customer service is. I ordered a bag, and then had second thoughts on the colour. I texted their number, and within minutes my order was cancelled and refund issued. Super responsive/great customer service. I was always going to buy another bag, but this really impressed me. Good job, Baggu :)

I love all bags. I think one can never have too many bags, esp when they are helping you be green! I joined the Baggu bandwagon last winter when they moved into their space and hosted a fabulous sale. Baggu prices are friendly enough, but their sale prices provide you an excuse to have a Baggu for every situation in your life. I regularly use: - zip bags (wallet? gym clothes? things that must be segregated within my perilous purse?) - baby baggu (which actually holds a baby watermelon perfectly or gym shoes/light gym clothing) - M baggu (for everything really). I also have one of the BIG baggus, which can be used for laundry or for holding half of my roommate (she used to be a gymnast and when we saw how big the bag was, we had to test it out). Also, like Longchamp totes, these are GREAT for adding to your luggage when traveling. You never know if you need a bag - especially as many other places/countries are vetoing plastic - and it adds no weight. They also wash wonderfully in the washing machine and look as new as the day I bought them. If you want to be aware of upcoming sales/new products, join their Facebook group! I've been to a few sample sales and their inventory changes - sometimes it's leather-heavy, sometimes nylon heavy. Often there is a line.

The Bags - 5 stars. Customer service - 2.5 stars. As everyone mentions below, the two women working the front desk were not friendly and didn't provide any help. They just sat there on their phones and when I went up to the front, they seemed annoyed by my presence. For future customers, I would recommend either checking their online store first and then going in, or actually buying the product on their website. The sales clerks will not be of any help to you.

5 stars for the bags but 2.75 stars for the customer service. Sales people did not say hello, did not offer to help and just stood there staring at me like I was some freak. I'll just buy BAGGU bags online.

I wanted to check out this store after seeing lots of their bags online. Living in NY, I live for reusable bags and lightweight purses. I also love to support local businesses. I went into today 8/25/16 and there were 2 sales girls. Neither of them greeted me or bothered to look away from their phone to look at me. I even tried on a few purses and not one word. They clearly don't work on commission. I love the product but I can't support sales people like them. Makes me not like shopping in pretentious Williamsburg. I get better friendlier service in the city in more upscale shops. If I absolutely need something I will purchase it online instead.

Lord I've been a lazy yelper. Albeit, a lazy yelper desperately trying to "go green." I've learned that going green takes work and sad to say, sometimes (okay most of the time) I don't separate my trash from my recyclables. Horrible? Yes. The end of the world? ...Sure, eventually. Doubtfully in our lifetime, which is sad but true... Where am I going with this? The earth's resources are being used at a rapidly increasing rate and changes need to be made, even if they're small ones. The other week I realized an entire cupboard in my kitchen was overflowing with brown bags from the grocery store, we are talking a couple hundred brown bags collected throughout the dawn of Trader Joes to overtake an entire cupboard. Something needed to be done. What am I going to do with all these brown bags?? Collect more? NO-I found Baggu. These nylon bags are cool, available in awesome colors, durable, reusable, easy to clean and hold what equals to 3 grocery store plastic bags. So, when asked the proverbial "paper or plastic" you actually have another choice. Even if it isn't Baggu, pick up a couple reusable bags, use a backpack, etc. Go ahead, imagine a world for your grandchildren. And hey, look fashionable while doing so. Tree hugger. ~ WAFFLES for '08 ~

There's a lot of pretty bags in this town. I love looking at them. But I can't help but snicker a bit when I see folks toting around their expensive-but-made-to-look-tossed-off gear. Because if you're going to be an aesthetically-minded 21st century hipster, you're better off buying a Baggu bag than just about anything else. They're cheaper than a meal at the Wythe Hotel, they look great, and they're hella eco-friendly. Seriously, check out this informative factsheet: http://baggubag.com/static/Catalogs/Baggu_EcoEthicsSheet_2013.pdf I picked up two bags on my last visit--a nice-lookin' cream backpack and a navy duck bag, both on sale. The damage? Thirty five bucks for both. I could buy two more bags and still not have a Herschel backpack, which seems to be to Brooklyn what Coach purses are to Boston. What I now have instead is a sense of moral superiority, which money can only rarely buy, unless you are the Bill and Melinda Gates Foundation. I have the knowledge that when I beat the sh*t out of my bags, which I will inevitably do, I won't be consigning them to a store or a trash heap. I'll be bringing them back to be recycled, and I'll get a discount on another Baggu bag. And then I'll have more bags. It's the circle of life, and it moves us all.

I was in the market for a weekend travel bag. I've heard many good things about BAGGU and found some nifty stuff on their website. Since I live in Brooklyn and I was planning to be in Williamsburg, I figured why not go into their store instead of ordering online & paying extra for shipping? The store is small, but beautifully sparse, which helps the colorful bags standout. The staff was very nice and I found exactly what I was looking for. Notably, the selection in their store is far less than what is on their website, so if you're looking for something specific, your best bet is to call the store first to see if they have it. Tip: while their address is on Wythe Ave, the store's entrance is actually located around the block on North 3rd Street

Seriously way overpriced. I hope young people are not paying $50 for a fanny pack. What a joke.

I LOVE BAGGU. I just recently jumped on the baggu bandwagon. It took me a while, as I've heard about them months ago thru dailycandy.com but never took the resuable bag plunge (does it count that i've always wanted to use them??). What made me finally order (don't worry, I was planning to but just never made the effort) was because I always felt like I was being watched every time I bought something at uber-green-organic-sustainable-local-hippie-vegan New Leaf Market because I always asked for a bag. Mostly everyone goes bagless or brings in their own and I with the huge Vuitton totebag, leather jacket and skirts that aren't floor-length and flowy, always feel like the the girl who always takes 1 hour showers while everyone is done in 2 minutes. (Not true, my showers are pretty short) So after ordering 6 baggus for $38 (1 is $8, you get a deal with 6 on their website) in delicious, bold, American Apparel-style colors, I happily stored a neatly packaged-in-its-own-carrying-case baggu in my huge Vuitton and busted it out proudly because it was the day I didn't have to ask for a bag :) And turns out, New Leaf has some policy that for each bag you bring in to use, you get a donation ticket worth 10cents that you drop into a charity of your choice at the front of the store.

Per Ryan's review I checked out the online store for Baggu. Wow! Pricing, selection and coolness immediately made me reach for my credit card. Glad I did. Got two bags which I immediately put into use. One as a grocery bag and the other as a carry all. Cost was CHEAP CHEAP CHEAP! One bag came from the reduced section. And shipping - five bucks! Flat rate postage. I had the bags in two days! I need to get to Brooklyn to check out the brick and mortar place. Thanks Ryan and thanks Baggu!

If you try to return anything, they ignore you. USPS says my return was delivered, their website says they are still waiting for it. They won't answer the phone or email. You can call an 800 number and talk to a wholesaler, but what good does that do for a retail customer who bought directly from the store? Be sure you want the product before you buy.

I have used BAGGU bags for the past 10 years. There is always 2-3 of them in my shoulder bag. I consider them a necessity. For groceries they are fantastic easily hold 3 plastic bags worth of volume. I hate a lot of bags, and hate plastic bags. In the shopping mall, I always end up pulling one out to store the various little or big bags. The heavy items can rest on my shoulder so they are very comfortable and allows me to carry more. Can't leave home without them. And they are pretty I always get compliments. So yes they are perfect.

RE: The Bag Ban in SF Ah yes the plastic bag ban in San Francisco. Goodbye pink plastics with thank you written on them, goodbye white plastic supermarket bags, goodbye to you all. So what am I supposed to do? I used to use the plastic bags to line my trash cans, to drag my lunch to work in, to separate my shoes from my clothes when packing. Paper bags just don't work well for some of these uses. Now what? Haha baggu bags to the rescue! I ended up getting a set of 5 in multiple colors and I am so glad I did. Now I use the adorable reusable bags for everything. I scoff at people who offer me bags in the grocery store, because I have my handy dandy baggu in my purse. When I need extra hands to carry those library books baggu is there. I regularly turn down all kinds of bags now plastic or paper, because the baggu is so small and portable that I always have one around. This means when I get home no more 10 plastic bags to put away or recycle. The bags also hold twice as much as the average plastic bag and are more sturdy. The best part is that they are super cute with the multiple colors and infinitely practical (washable). Best practical gadget ever.

So bad customer service in williamsburg store. I really upset today around 6:30. she didnt't say hi and the face is so suck ! but she say bye have a nice day when I buy something. terrible feeling today !!!!!!!!

Didn't have time to stop by store after work so I ordered the duck bag online. Shipping is free! I also received a 10% off my first purchase. So it was cheaper to order online for me. I ordered on a Monday and received Thursday. Amazing! Love the bag. Perfect size to fit everything I need for work and great design.

Love the bags but the customer service in the store is non-existent. I've been there twice, once to browse and the second time to buy a bag. Both times I didn't even get a hello. The two employees sitting there were too cool for school to even ask if I needed help. When I went over to them to pay for my purchase they looked at me as if I a nuisance. Never got a smile, thank you or anything resembling customer service. If I buy a Baggu again it will be from their website.

I am love with these bags. I have searched and searched for a viable alternative to bagging my purchases in store-provided plastic bags, but it is always such a hassle to a) remember to bring the damned thing; b) mess with it; and, c) deal with it being disgustingly dirty. These are small and lightweight enough you can actually stuff a few in your pocket, and they are small enough that they are not overwhelming. You can wash them, reuse them, and feel very proud about helping in some small way with the environment.

Great space. Real attentive customer service with a great selection of product. I have a baggu and so does my gf. We both love them.

Just got my first BAGGU, the Duck Bag and loving every miniute of it. Sure it's made in China but this is the good Chinese stuff! Simple, practical design, unbeatable price and all the colors in the world, worth every penny!

I got a cotton Duck bag - and I love it! I have been looking for a bag that would be simple in design but not too plain, and multitask from a couple of little items to a stack of books, and not cost three figures - and this is it. It's not one you can stuff in the bottom of your purse, it's made out of nice heavy cotton -they say recycled- that is promising to withstand all the abuse I usually shower on my poor bags. It is well made, got a shoulder strap AND regular handles that are the right size (so the poor thing is not being dragged on the ground). Best of all?- it's red! I know it sounds silly, but I love color red! Yet not all red is made equal- I feared I'd get some awful shade of red- but this one is a happy pioneer-red, yum! I bought it online, and it shipped speedy quick~

This review is for the saddle colored leather messenger bag only. I have only owned my bag for several months and it looks 5 yrs old. unfortunately it has gotten very discolored from rubbing against my jeans. I was told by customer service I should have pretreated it before I used it, but I never received that pertinent information. Now I'm told after the fact, to bring it to a cleaners to get it properly cleaned. I'm very disappointed I wasn't informed about pre treatment, or that it wasn't done prior before they sent it out to me.

Don't goto a big expensive brand name store for a bag. Baggu is amazing. Great prices, super cute bags. Just bought the large black leather tote as a gift and she is obsessed with it. Very nice staff. Great store

I love Baggu products but beware if you're shopping in their summer pop up in Williamsburg, check your receipt! I have shopped there twice now and they have incorrectly totaled the merchandise and charged my card wrong both times. The first time, they fixed it in store after a LONG wait. The second time, also after a long wait, they said the first incorrect charge never went thru so they charged me again. However, both charges went thru and when I called to get the credit back, they said they can only send me a check or send money via PayPal. So, I had to call credit card company and have them deal with it. All in all, I LOVE everything I bought but both shopping experiences have been a pain. I hope they fix their system!

This is more a review of customer service than the Baggu product. I've been a Baggu buyer since the beginning, well before all the colors, fabrics and leather. Recently I purchased some leather items and did not care for the metallic color, so I returned them, having been told there was no problem with returns as long as they were packaged in their original materials and were unused. Little did I know it would take nearly a month to receive a refund. I tried, unsuccessfully, to contact their "customer disservice" dept. at least twice and neither time did I receive a return phone call. With all the competition out there, why would Baggu risk losing a repeat customer. I will try another company's products before I buy another Baggu.

These bags are great - colorful, strong, comfortable to hold/carry and come in a variety of sizes that help you carry and store things as your life requires. I use the standard Baggu for toting any and everything and really appreciate the cute little pouch that it comes with. I also use the zipper bags in various sizes to carry shoes, hold small items when packing for a trip and as a replacement for a bulky cosmetics bag in my purse.