Danielle P.
Yelp
This is one of those 5 star hotels where you don't really know how it got 5 stars instead of 4. Don't get me wrong, I had a good stay here, but in comparison to other hotels I stayed in on my trip with comparable pricing, I am not sure how this one is rated so highly. It is located literally a 1 minute walk from Piazza San Marco and all of the high end shopping, which was great. It is decorated in typical lavish Venetian style, with Murano glass chandeliers, sconces, fixtures, and silk walls. However, with silk walls and an ocean side locale, comes a gross smell that permeated the halls and rooms. There was also a lot of smoking in the rooms which stunk up the place. I know it is Italy and their smoking laws and frequency are a lot more relaxed, but it was pretty nasty. The service was pretty good, with an attentive front desk staff, but some haphazard wait staff at the cafe and restaurant.
The electricity in our room went out a couple times and the phone never worked. There was paint chipping in the bathroom, but the marble was nice. The housekeeping service was prompt and excellent, though, so that was a redeeming quality.
The breakfast buffet was okay, but again, not anything special. Just the typical meats, cheese, breads and a few hot plates like scrambled eggs, bacon and hot dogs (not sausage). Overall, I will not be back to this hotel, but for the price and location, I suppose it is nice enough.