Palazzo Firenze by Baglioni Hotels & Resorts

This was a very pleasant hotel found through Costco Travel. The room was large and pillows soft, the bed was a bit too firm for our taste, and it was frustrating that removing the room key turned off the power (turning off everything e.g chargers and AC whenever we left, not the best setup during heatwave but similar to other hotel setups). Every staff member we interacted with was cordial and helpful often speaking better English than myself and they did not grimace too obviously at my butchered Italian. Jokes aside they provided helpful recommendations for the area and made for an enjoyable stay. The location was just over a kilometer from the train station (an easy 25 minute walk), and otherwise located in the heart of all the tourist-centric attractions.

We had an amazing experience at this lovely boutique hotel in Florence. Filippo and Larissa were gracious to our entire family throughout our stay. Breakfast was superb, and I'll be dreaming of their chocolate cake. Stayed in a junior suite with our college aged son, and we had plenty of room to spread out.

Fabulous location very close to the Duomo, Piazza Della Signoria and more.|Very warm welcome, great attentiveness to service and excellent breakfast.|Shout out to Filippo who manned the front desk most of the our visit - he took special care and helped us with multiple things.|And secondly to Daniel who attended to us at breakfast for 3 days.||Excellent deluxe room, great bedding and incredibly convenient. Not one thing short.

A wonderful hotel and staff - impeccable service - warm, friendly and efficient. We had a lovely deluxe room with lots of sunlight and view over the roof tops. Breakfast was exceptional - great variety and all high quality. Lovely coffee and ambience in the dining room.

I stayed at The Palazzo Firenze by Baglioni hotels and resort for a family summer vacation, as an international visitor I hoped that this would be the start of an amazing vacation with my family but instead, it was a nightmare. I checked into the hotel and was given my room information (we reserved a family junior suite which I paid over $10,000 US for). We tried to settle in and began to notice concerns with the cleanliness of the space. Our suite had two bathrooms, when we went to take a shower, one of the showers didn’t work at all, we informed the hotel and they said that there wasn’t anyone on site to repair it. Unacceptable, but there wasn’t anything I could do about it. Went to use the second bathroom and the shower head was extremely dirty (when wiped with the washcloth, it looked like brown and black soot was on it). Looking up to clean the shower head, you noticed mold on the ceiling. Along with the mold, it looked as if there was a leak that dripped down that corner of the ceiling (which explains the mold problem). The walls were dirty in the bathroom, there was a draining issue in the stand up shower… there were visible marks of a bar of soap and film marks on the edge of the tub. A used tag was on the tub ledge, there was a hole in the wall and the floor had visible debris as if it hadn’t been swept. Thank goodness I booked with a travel company who was able to get me and my family moved to a different location immediately. If not my family and I would have wasted thousands of dollars for a service that didn’t live up to their reputation. I do not recommend anyone to book in this location January 16, 2025 (in response to the owner's comments) First and foremost, let me address your statement regarding my not paying you for the night. As you stated, I booked my stay through a third party, which is why I paid them and they provided you with payment. Secondly, your statement claiming that I was offered the option to move to a bigger suite is false. This incident occurred around 2 am when things were brought to your attention, and as previously stated, I am traveling with two children. I was informed that there were no available rooms, which is why I reached out to my booking company. My booking company was provided with real-time photos of the conditions and was also informed that your facility advised my family that there were no rooms available. Yes, we stayed in the room for the evening because as a parent, how could I in good conscious force my small children to stay up later than 2 am, have them packed their things back up in a rush, and relocate anywhere? Why would I put my children through sleep deprivation and added stress? I let them sleep and relocated in the morning per the instructions of my booking company. Your foul attempt at avoiding accountability while defaming my character is the exact reason why my review is needed.

Stellar hotel. Superb breakfast, great rooms, staff excellent. Great location for walking tours. The check in was very personalized, just a wonderful hotel.! Very tasteful decor. The staff we interacted with were all top notch. Very nice people.

Perfect. Elegant understated luxury. Visually gorgeous. Boutique. Authentic Florentine vibe. Service impeccable—I felt totally cared for but never intruded upon. Wonderful central location. Fairly priced for the quality. I loved my room. Good air conditioning and plumbing. Wonderful view of the Duomo. The staff were consistently warm and authentic. Never fake or annoying. Great food! This is an all time favorite for me now. Grateful I chose to stay here.

Our stay at Baglioni Relais Santa Croce was nothing short of extraordinary. From the moment we arrived, we were greeted with warmth and impeccable hospitality. The hotel’s historic charm, luxurious rooms, and elegant ambiance made for a truly unforgettable experience. The attention to detail, from the beautifully curated décor to the exceptional dining, was beyond impressive. The staff went above and beyond to ensure our comfort and satisfaction. As a travel agent, I’ve experienced many luxury properties, but Baglioni Relais Santa Croce is truly in a class of its own. I highly recommend it to anyone seeking a perfect blend of history, luxury, and outstanding service.

Great location, Breakfast is very nice and housekeeping does a a great job, but a few strange things here. We booked under Relais Santa Croce and they changed the hotel name to Palazzo Firenze a few weeks later. The floor was concrete cement. They told us our room was "upgraded". Note- For anyone with mobility issues it is a long distance, and there are a lot of stairs and ramps just to get to the front door or main elevator. Talking to the concierge, trying to book the tour we wanted to take was 350 euro PP and we were to pay them in cash only, they wouldn't accept any cards for any tours. We didn't have this experience anywhere else while visiting all over Italy, over the last 12 days. I went on Google, found Eco Tours Florence and we paid $59 a person (on a card) for an excellent half day tour all over Florence with Giacomo. We wanted to get some change at the reception desk for either euros or dollars to give tips to housekeeping and the bellman, but they couldn't help us with that either. Thankfully the only American we met "Chris" helped us out with some change to save the day. After the weird cash only scenario, (the evening of our arrival) tried to leave the hotel and end our stay after one night, but they wanted to charge us $900 for the next night as well. Don't recommend, it's the only hotel throughout our entire stay that was disappointing.

I'm very torn about this review. The staff is wonderful. The rooms are large and well appointed. The location is excellent and you can easily walk to many sights and great shopping and restaurants. However for the 2 nights we stayed here the air conditioning was out. However the staff provided fans and waived our bar bill and other items at check out. They were gracious , kind and apologetic for our experience. They went out of their way to make a bad situation bearable. I will give them another chance as the hotel offers a lot but the staff truly elevated our experience. They are A plus.

They ripped us off on the billing. Offered us an upgrade for an accepted counter offer price then charged us the full rate at check out. They totally ripped us off. A bunch of dishonest thieves.

Absolutely gorgeous hotel! But be warned there are A LOT of steps going to the reception area. The rooms are spacious and well appointed but the last time we were here the tubs were a bit too high...it was a bit awkward getting in and out of it. Your stay comes with complimentary breakfast and it is nothing like the continental cold cereal and pastry you would get in the states. Boards of select cheeses, cured meats, jams and spreads are all beautifully laid out for your consumption. Every tourist attraction is very close thus an easy walk from the hotel. So are restaurants and cafes. The one down side is that it is centrally located so you are smack dab in the heart of university land so if you are here in the fall you will feel like you are in NY's little Italy during the feast of San Genarro festival. There was even a beer pong tournament going at a local bar across the street so brought back my wild and out college days for a night. The staff was very nice and warm.

Great location and Hotel!! a extra 5 stars to the wonderful Dorina - These guys do it all right

Elegant and classy accommodations in the heart of Florence. The entire team at this hotel is top notch. The rooms are old school, but extremely clean and classy. Lots of character in this place. Marco the GM gave a special invitation for an opera concert which was happening in the music room of the hotel. What a spendid event and gorgeous setting. It was truly spectacular. Overall an absolute solid choice in the heart of Florence with exceptional character and service.

Best staff ever Superior service Wonderful room Great bath Love the breakfast buffet The hotel feels old world but with every modern amenities

Absolutely fantastic! From the moment we arrived, Dorian greeted us warmly. We were given a tour of the property and had all our questions answered while enjoying a glass of Prosecco. We were provided with a map, given suggestions of different tourist attractions. She even offered to call ahead to reserve our museum tickets. The service provided was 5 star. The property is incredibly beautiful which is a historical site, a former theatre. It has a gorgeous musical room with amazing acoustics, there was a piano player when we arrived. Our stay was truly magical. We were very happy with our accommodations. Our room was spacious, comfortable with a view overlooking the Maria Santa Croce church. Our room was kept extremely clean and organized. We were also provided with complimentary snacks from the chef on a daily basis. Our experience was so lovely we considered extending our stay in Florence. We will absolutely be back. Thank you for such a wonderful experience.

First, this was the third week traveling in Europe, so this was our 8th hotel. The hotel is nice and rooms better than average. The restaurant food was below average and the risotto was not very good so left uneaten. Our waitress was awesome and was so kind to not charge for the dish.her service was impeccable. I would give her 5 stars. However, after a night in the hotel, my wife and I woke up with bug bites. I reported it to the front desk and their response was, did you leave the windows open because it's that time of year and Mosquitos are abundant. I told them I did not and just wanted to report so they could check the room. She didn't seem to care and just blew it off. Also , another frustrating item in this day, is to charge extra for wifi. Not only do they charge, but the connection speed is horrible. For these 2 items, I give the overall experience for this hotel 2 stars and would not recommend.