Bahia Principe Fantasia Punta Cana

I experienced a great vacation at this resort. The resort was kept CLEAN at all times. The people were so attentive and the food was plentiful. The activities at the pool lead by Marianny, Carlos, and Juan was amazing. They really had everyone engaged and most of all having fun. The young at heart and the youngest alike.

We just returned from our 10th trip to Bahia Principe Fantasia Punta Cana, and once again, it felt like coming home. What truly sets this resort apart is the staff. From the moment you arrive, you’re welcomed with genuine warmth and kindness that makes every guest feel special. The team consistently goes above and beyond to ensure your stay is perfect. A special thank you to Gavilin at the front desk, who is always professional, attentive, and incredibly accommodating. He makes check-in smooth and takes the time to make sure every detail is handled with care. We also want to recognize Carolina, the supervisor at the Beach Grill, who does an outstanding job. Her leadership shows in the service and the positive atmosphere around the restaurant. She is friendly, attentive, and truly cares about the guest experience. The cabana and beach chair support team is fantastic as well — always helpful, organized, and ready to assist with a smile. They make relaxing by the beach effortless and enjoyable every single day. Also the bartenders do an amazing job keeping our cups full and always serving with a smile, shout out to Juan at the main pool he’s the best! After 10 visits, we can confidently say the consistency in service, hospitality, and attention to detail keeps us coming back year after year. This resort doesn’t just provide a vacation — it creates an experience that feels like family. We’ll definitely continue returning to Bahia Principe Fantasia. Already looking forward to trip number 11! 🌴☀️

Our flight was cancelled and we missed the first day of our booking, but thanks to Liza and Nairobi, our stay at Bahia Principe Fantasia became truly special. They welcomed us warmly and, after learning it was our Anniversary trip, went above and beyond to make our experience memorable. They also helped us get a refund for the missed night, which we truly appreciated. The food, activities, and overall experience were excellent for family fun. As vegetarians, we were very happy with how supportive the staff was in helping us find and enjoy vegetarian dishes. Liza and Nairobi — you are amazing! Thank you for making our stay so special and memorable.

To sum up my felings on this hotel, i wouldn't stay here again if it was free. I was appalled when I arrived here. So many things to complain about, I am unsure where to start. But here goes... The Hotel is extremely dated, looking like it was last updated in the 1980s. Check in took hours and then they didnt have any record of our honeymoon upgrade nor have they facilitated it. The promised use of bars and restaurants throughout the facility is just a lie. I have been told that I cannot drink or eat as my booking is only at fantasia. The food is cafeteria quality at best. There is no room service menu or QR code available. I have been promised that one will be provided, but it hasn't. The TV barely works and has no guide. The wifi is so slow that it is useless. There is no bed in the room for my 3 year old. I have been asking for 5 hours, but still no bed. When I ask for one, they are initially confused as to why I would want one. The bars are sporadic, mostly poorly stocked, service is slow and the drinks are tiny. They have no cider or white wine. The red wine is, predictably, extremely rough. The safe did not work, so we had to get it replaced. The person replacing it knew what was wrong with it as soon as he entered the room. It is clearly a common fault. There is no hot water. I have rung concierge and been hung up on 3 times. I have complained at reception and to the night manager. They have No understanding of why I am needing assistance. They just asked me if I had entered the wrong number in the safe. They keep promising to get a bed, but I am still waiting.

Easy location from the hotel. We hired a private transport. Beautiful hotel with magical features like castles and light shows every night. Clean, air conditioned and beautiful rooms. Delicious food with good variety. Helpful staff with prompt service. My kids love it here. Lots of activities for adults and kids. I feel relaxed most of the time while here.

This was not my first stay at a Bahia hotel, and once again, I am absolutely delighted! My first trip was to Bahia Ambar Blue, the adults-only section, and I truly loved that experience. To celebrate our 5th wedding anniversary, we chose Bahia Fantasia this time, as a family, from December 8 to 15, 2025, and we absolutely do not regret our choice 💝 The hotel is truly enchanting 💫 The beauty of the property and the fairy-tale decorations with its castles make you feel like you are in a real wonderland. It is the perfect place for families, both young and old 💝 From the very beginning, we felt warmly welcomed thanks to Eduardo and Yuanna at the reception. Their kindness, professionalism, and attention made our arrival smooth and set the tone for an exceptional stay. Today, I felt like I was treated like a queen in her own kingdom. Our romantic anniversary dinner was initially planned on the beach, but a wedding was taking place. Thanks to Luis, our family concierge, we were given the best possible spot to enjoy our dinner while watching a magical projection on the castle wall, displaying our names and the occasion ✨✨✨ An unforgettable moment! Thanks to Chef Denis Boss (Le Gourmet Restaurant), this anniversary dinner became an exceptional and memorable culinary experience. The care and attention with which we were served made this moment shine even brighter. The dinner prepared by Chef Denis was simply outstanding 💫💫💫💫💫. Each dish was a masterpiece, beautiful as well as delicious, and perfectly tailored to our seafood selection. Even our 3-year-old little boy was pampered with a special dinner made just for him 🩵 To complete this experience, we were served by Wilson and Luis, whose professionalism and impeccable service made this moment even more memorable. A DJ even came to play love songs for us, moving me deeply to tears 🫶 A magical stay where every detail is designed for the happiness of the guests. Bahia Fantasia is truly the perfect place to create unforgettable memories, whether as a family or as a couple.

Our first time at the resort after being recommended by friends. The resort is very kid friendly. Lots of great shows and entertainment. The waterpark was a huge hit and was accessible for all ages. Staff were friendly and were great with the kids too. :) Enjoyed our stay. :)

The customer service was very poor, prior to arriving I called at least 3 times to update my reservation information and they told me to wait until I arrived at the hotel. As a result, I was unable to book dinner reservations. Once onsite, the Bahia principe app does not function well and is frustrating to use. The rooms are just okay. The bedsheets smell musty and unclean. Definitely recommend trying out buffets at the other Bahia properties as the buffet at fantasia is a disaster. Too crowded and food often cold. You can’t pour your own coffee or water and most days I was finished with my meal before receiving coffee. The “light” show at the castle turned out to be very annoying. It played the same music loudly each night, hourly, for birthday celebrations, which ended up waking our kids several nights. The entertainment was decent, but for a kid focused hotel I would suggest an earlier start time (eg 7:00 or 7:30) rather than 8:30 PM. The beach was very crowded compared to surrounding resorts. Overall, very family-friendly, but lacks on luxury for a 5 star hotel.