Bahia Principe Grand Tulum

For me this place was amazing. The room was exactly what we needed, having a mini bar that's stocked everyday along with a room clean and fresh towels if needed. The staff can't do enough for you, throughout the entire hotel. The pool area is always well kept, always plenty of sunbeds to choose from. |Food available quite literally 24/7 with a huge selection in the buffet restaurant. Entertainment for all ages. Beach quite literally on your door step. The only down fall was the shear amount of seaweed on the beach, the stuff also gives off a nasty smell. There was efforts to remove it but the quantity that was washing up was like fighting a losing battle. We experienced 3 of the|A la carte meals and all where fabulous. I honestly don't have a bad word to say. I was so sad we had to leave could quite easily stayed another 2 weeks! Would highly recommend to anyone.

Overall, the experience was good. The staff was friendly, the evening activities were nice, and the buffet offered a variety of quality products. I’m not giving five stars because, from a resort of this kind, I would expect more attention to detail—such as slippers in the room, a courtesy kit with a shower cap, and some snacks in the minibar, which unfortunately were missing. Additionally, if you're staying here for just a few days, it’s almost impossible to book a table at any of the on-site restaurants, as they’re always fully booked.

We had a brilliant time at Bahia Principe Grand Tulum and would definitely return. The gardens were beautiful and immaculately maintained, with staff working on them daily — a real credit to the resort.||The staff were outstanding across the board — always smiling, friendly, and happy to greet you. This level of service really stood out compared to previous holidays.||Our room was spacious, clean and comfortable, with a huge bed and pull-out for our son. The air con and fan worked well, and the fridge was restocked daily. We had a few minor issues — a temperamental door lock, balcony light not working, and a privacy concern with the shower window — but they didn’t affect our overall enjoyment. Housekeeping did a great job, especially with our messy toddler!||A special mention goes to the onsite doctor and guest services, who were incredibly helpful when we needed to source some important medication during our stay. They were reassuring, spoke excellent English, and made the process smooth and stress-free. We had what we needed delivered within 90 minutes the next morning for $80 — much more convenient and affordable than going offsite.||The food truck by the beach was great for lunch and snacks, with friendly staff and a simple ordering system. It's ideally located near the splash park and beach, although it can get a little busy during peak times.||The beach was heavily affected by seaweed, which seems to be a wider issue in the region. The hotel did their best to manage it with cleaning teams and machinery. For clearer water, we visited the nearby Akumal beach (part of the same resort) which was a 5-minute buggy ride away and much better.||The pools were clean and well maintained, with plenty of loungers and lifeguards. We never struggled to find beds, and there was always a good atmosphere with music and activities.||We preferred the food truck over the main buffet for lunch, but breakfast was excellent with lots of choice. Evening meals at the buffet were decent, but a bit repetitive for our tastes. Booking the à la carte restaurants was frustrating — we only managed to get into the Indian once and one other late-night booking that didn’t work for us with a toddler. We think this system could be improved.||The Fiesta Mexicana was a highlight — well worth the small extra cost for fun entertainment, food, and drinks in a lively atmosphere. We also loved the market area, which includes an OXXO convenience store with normal prices, a pharmacy, doctor, bar, and stalls — very handy and only a short walk or buggy ride from the main lobby.||All in all, despite a few small issues, we had a wonderful holiday and felt very well looked after. We wouldn’t hesitate to recommend this resort and hope to return!

I recently had the pleasure of dining at Tequila Restaurant, and it was a fantastic experience from start to finish. This vibrant spot serves up delicious Mexican cuisine with a variety of buffet options that make it perfect for both adventurous eaters and those who love the classics. The food was flavorful, fresh, and well-presented. Whether you're into tacos, enchiladas, or a hearty helping of rice and beans, the buffet offers something for everyone. What truly made the evening special was the outstanding service. Our server, Paschal, was absolutely lovely—warm, attentive, and genuinely enthusiastic about making sure we had a great time. Adding to the atmosphere was a live band, whose energy and talent created a fun, festive vibe without overwhelming conversation. It really brought the whole experience together and made the night feel like a celebration. If you're looking for a lively spot with great food, excellent service, and a fun ambiance, Tequila Restaurant is definitely worth a visit.

We were a large group traveling together in November 2024. Our rooms were well kept, housekeeping did great to keep room tidy and address any of our needs. The grounds are well landscaped and a pleasure to walk around. You'll see a bit of wildlife. Don't leave your food unguarded at the food truck open in evenings, the raccoons will be quick to swipe it away. Hope to return someday.

Beautiful resort very well designed and landscaped. We stayed in a beach front deluxe room which was a great size with an excellent shower and an amazing view. The service was excellent in this resort and all the staff were very polite and professional. The food was great with a vast variety of options. Would definitely stay again

The good: Don Pablo (an actual good steak!) Great service. Location and amenities. 2 bdrm suite is roomy and well located. Buffet is...average at best, Manuel made it better:) lots of shops to find all you need. The not so great: No pool service, pool seating is hard to find, thus is very much a family oriented resort, and all that goes with that.

This was our first time visiting and we would highly recommend! Room is great only thing is the mattress is very hard, but the room was cleaned everyday with care. The staff are amazing all around. If you are visiting the buffet ask to be in Edwin’s section, he made every meal there extra special with his kindness and attention. The A la Cartes were delicious. The beach is beautiful and the pools were clean. Entertainment every night was great! We look forward to visiting other Bahía Príncipe resorts for our next vacation!