Bahia Principe Grand Tulum

We had a fantastic stay! The hotel itself was beautiful, with a lovely superior room that was comfortable and spotless. The grounds were immaculate, and everything felt very well looked after.||The staff were truly amazing – so friendly and helpful throughout our stay – and the food was fantastic. We especially loved dining at Don Pablo and the Italian restaurant, both of which were highlights of our holiday.||For my daughter, tennis was the absolute highlight! A massive thank you to Daniel, the fantastic coach, for making her experience so enjoyable.||Overall, we couldn’t have asked for a better holiday. Highly recommended and we can’t wait to return!

Late in sharing this post but was back there in July and it was awesome as always. This has become my go-to resort. Not on the high end and not on the low end. The best bang for your buck! The staff is always so friendly and the food and drinks are always great. This was my seventh time here and we are heading back in 2 weeks. Always love it here!

I recently had the pleasure of dining at Tequila Restaurant, and it was a fantastic experience from start to finish. This vibrant spot serves up delicious Mexican cuisine with a variety of buffet options that make it perfect for both adventurous eaters and those who love the classics. The food was flavorful, fresh, and well-presented. Whether you're into tacos, enchiladas, or a hearty helping of rice and beans, the buffet offers something for everyone. What truly made the evening special was the outstanding service. Our server, Paschal, was absolutely lovely—warm, attentive, and genuinely enthusiastic about making sure we had a great time. Adding to the atmosphere was a live band, whose energy and talent created a fun, festive vibe without overwhelming conversation. It really brought the whole experience together and made the night feel like a celebration. If you're looking for a lively spot with great food, excellent service, and a fun ambiance, Tequila Restaurant is definitely worth a visit.

We had a fantastic stay, hotel right on the beach, facilities were great, and easy access to amazing tours. All staff, from housekeeping to gardeners, to front office, to bar, were all friendly and happy. In particular, Arabela, who worked in the Central bar , was absolutely amazing. Seeing her happy, friendly face and her amazing service made our stay! Also a shout out the lady who makes fresh smoothies in the buffet for breakfast, she was lovely and smiley! The a la carte options that were free as part of our stay made it extra special, even though the buffet had so much choice and would cater for anybodies tastes. The resort and grounds were always so clean and gardens immaculate. Would definitely stay here again, the whole family really enjoyed our stay!

Visited as a family with young children (6, 4 and 8 months) and all vegan.||Room- spacious 2 bedroom with a connecting door. Decor wasn’t hideous, doors across whole hotel show signs of wear and tear though. Toilet seat was vile with orange stains. This was my only negative as everything else was fab. The cot was on wheels so easy to move baby around. Stone tiles and she’s at crawling/pulling up stage so was anxious she’d hit her head. Tv has Netflix and auto signs you out each time. The shampoo, conditioner and body wash is in big bottles in shower. I usually only use Olaplex but it wasn’t bad. It does have honey in it though so no good if you are strict vegan. Get the app and you can request maintenance, toiletries, water etc||Hotel- grounds were exceptionally well maintained. Staff always busy.||Food- vegan family with no allergies. There is a vegan / coeliac corner and found vegan sausage, burgers, curry, stew etc. labelling in buffet isn’t great, often in the wrong order. Be aware that I’m pretty sure there’s milk in some of the bread and no labelling to confirm. There’s soya and coconut milk. No dairy free yogurt unfortunately. I did ask reception if they could get some but they wouldn’t. My fussy 4 year old wasn’t able to eat much. Porridge made with water or dairy milk available at breakfast, with lots of fruits, nuts, seeds, hash browns, beans etc |There is a pizza section and can ask them to make a cheese less pizza but hard to get their attention. The Mexican food section was brilliant. Avoid the jam. It was weird slime. No vegan butter or desserts :( not much cereal either.|The food truck has vegan burger, fries, nachos, and is open through the night if you are jet lagged. The tequila and mojitos from the bar at the side was fantastic.|The wait staff kept trying to talk to me when I was eating or taking food plates away when we hadn’t finished which wasn’t great. Eating with young children is stressful enough.|All in all, fantastic food options. I don’t see how anyone without a dietary requirement can complain. I ate brilliantly.||Kids club - cannot praise them enough. They had a full day of fun activities and they sent me photos of my children so I felt at ease. Best kids club I’ve seen in a hotel. My eldest was excited to go and would do arts and crafts, swimming, piñata, games, sandcastles. You can put them in for however long between 9-5. They are responsible, if your child doesn’t have hat and sunglasses on and they go outside, they put spare ones on them. My only regret is that we didn’t go to any of the kids club shows because we were jetlagged most the holiday and too tired in evening.||Pool- the main pool next to reception is where activities take place. We did foam party, hoops and mini golf. Other than activities, I was happy to spend most the time at the kids pool areas. There’s one with slides which was so fun and never too deep so felt safe, one thats deeper with sprinklers (up to chest on adult), a pad with sprinklers that’s great for babies (just outside front of kids club) and then a bigger adult one. It’s also next to the food truck so can grab food and drinks.||We had a fantastic time, can’t recommend it enough! Thank you everyone x

What can I say?! What an amazing holiday my daughter and I have had! The hotel is beautiful, rooms are spotless and all the food is incredible with such choice! We ate twice in Don Pablo the a la carte and good was sublime. The staff are just incredible! From reception staff, waiters, gardeners who work so hard to keep everywhere pristine, entertainment staff, literally everyone is so friendly, welcoming and there’s nothing they won’t do to make stay the best, they can’t do enough for you. We did the turtles and dolphin discovery trip were exceptional. Tulum you’ve stolen our hearts and we will be back next year but for longer! Thank you for an incredible holiday! Xxx

Great resort. We had an amazing holiday. Hotel has everything you need from an all inclusive. Great for families, kids loved it. Food options with multiple a la carte, buffets, snack bars across the hotel and the connected resorts. Be aware of the rooms that haven’t been upgraded / modernised, these are older and air conditioning is not adequate for certain times of the year with extreme heat. We were upgraded to a newer room as the air conditioning basically didn’t work. Overall had a brilliant time and couldn’t fault the hotel after we changed rooms. Lots of wildlife in resort too that will keep you entertained.

I'm currently staying at this property and unfortunately feel compelled to express my disappointment with the food service, specifically the poor food labelling and lack of attention to dietary requirements. The same or very similar dishes are served repeatedly across breakfast, lunch, and dinner, with very little variety. As a vegetarian, it's been particularly frustrating trying to find suitable options. The food is often not labelled clearly (or at all), and on several occasions, the labels have not been updated from previous meal services, making it unclear what you're actually eating. This is not only inconvenient but also inconsiderate toward guests with specific dietary needs, whether those be vegetarian, vegan, religious, or medical. What’s most concerning is the complete lack of allergy information. In this day and age, and especially in hospitality, this is a basic requirement, not a nice-to-have. Guests with allergies should not have to guess what’s in their food. I sincerely hope management takes this feedback seriously and implements proper food labelling, includes allergen information, and becomes more mindful of guests’ dietary needs. This would significantly improve the experience for a wide range of visitors.