Bahia Principe Grand Tulum

This resort is large and has several pools to enjoy; a quiet pool, no boisterous play, an infinity pool that overlooks the ocean, a more family oriented pool near the entrance of the resort. There were always chairs available; no need to rush down to the seating areas at 5:00 am to save a lounge change. The buffets were fresh and had many choices. The a la carts were by reservation only, and you wouldn’t miss anything if you didn’t get there. The main buffets definitely are the best choice. The staff were friendly and helpful. They had extended golf carts to travel from one resort to another and pick up anyone needing a ride. The resort shop prices were good and we picked up souvenirs there. There are shops not too far away which you can reach by golf cart but the prices were higher. The rooms were comfortable and modern and well supplied in the fridge. ||One suggestion, the resort needs a way to pull all information together about each of the resorts in the group so anyone can find or get access to any one of the different activities. It was difficult to know and navigate the activities and times as the resort is so large.

Absolutely loved our time at Bahia principe Grand Tulum. This resort has so many wonderful amenities and the staff is extremely friendly. They constantly stocked our room with fresh towels/ waters and drinks. The food was delicious and there was so much variety at the buffet! They offered many different activities for the children and adults throughout the week. Each of them better than the next. From private bike tours to thrilling nighttime magic show. I truly believe that the people working there are the kindest people I’ve met, they remembered our names and always made sure we were enjoying our stay. The bar had many different options available and even though we dealt with an alcohol cutoff by the government for a few hours on the day before we left, the staff were apologetic, although it was out of their control. The beds were also comfy and the pillows too. I enjoyed the view that we had as well as the free shampoo , body wash and conditioner . The many different pools at this resort made it stand out from the others as well as the spa and workout facilities. The resort also had many drivers of golf carts to help guests get to the the other areas of the resort as this resort is very large. There is a dolphin exhibit at one end and a kids water park at the other! It’s literally everything you could need and Everything was top notch! My only complaint was that I didn’t want to leave, I cried on the way back to the airport because that was the best family trip I’d ever been on. ❤️

I recently had the pleasure of dining at Tequila Restaurant, and it was a fantastic experience from start to finish. This vibrant spot serves up delicious Mexican cuisine with a variety of buffet options that make it perfect for both adventurous eaters and those who love the classics. The food was flavorful, fresh, and well-presented. Whether you're into tacos, enchiladas, or a hearty helping of rice and beans, the buffet offers something for everyone. What truly made the evening special was the outstanding service. Our server, Paschal, was absolutely lovely—warm, attentive, and genuinely enthusiastic about making sure we had a great time. Adding to the atmosphere was a live band, whose energy and talent created a fun, festive vibe without overwhelming conversation. It really brought the whole experience together and made the night feel like a celebration. If you're looking for a lively spot with great food, excellent service, and a fun ambiance, Tequila Restaurant is definitely worth a visit.

Overall, the experience was good. The staff was friendly, the evening activities were nice, and the buffet offered a variety of quality products. I’m not giving five stars because, from a resort of this kind, I would expect more attention to detail—such as slippers in the room, a courtesy kit with a shower cap, and some snacks in the minibar, which unfortunately were missing. Additionally, if you're staying here for just a few days, it’s almost impossible to book a table at any of the on-site restaurants, as they’re always fully booked.

Salvador provided excellent customer service in the Tequila restaurant, which supplies our family of four authentic Mexican cuisine. All of the restaurants, entertainment programs, pools, beach, rooms, all had amazing customer service, but Tequila restaurant stands our for its cuisine excellence and amazing food. Be sure to book a reservation before you arrive or at check in to experience this culinary delight! Also about out to Adan in the main restaurant for outstanding customer service, with daily Dilmah teas. We loved Grand Tulum, and you will too! A+!!

I loved the location, very beautiful place. The resort is well maintained. The steak house, the spanish and the mexican restaurants where we got reservations were my fav. Great food and service and very pretty. Not crazy about the snack bars, not the best food. :( I had a suite with living room.and double washroom.very nice size . I didnt love the showers... and i never got hand soap lol! But whatever no biggie. Loved the tour to Isla Mujeres, specially the snorkeling. Nice boat and great crew! Once in isla mujeres, the seas color is stunning but nothing special really just crowded and lots of vendors. Overall the resort was good. The buffet was really good! The pools are nice... The guys driving the transportation carts were super friendly. The bar tenders were very nice as well. My only negative experience there was the last night, my 13 yr old daughter and I were being followed by a staff member from the one of the kitchens/bars.. we never knew... he was so sketchy and took his name tag off, he was asking me which was my room and if ppl knew me...and if i wanted liquor... it was so creepy.... i spoke to management as i was there alone with my daughter and my room was 10 min walk from the lobby... luckily they drove us to our room and switched our room and i flew out the next day. I submitted a report and dont know if they found out who it was at last..... hope they did.

Our waiter Leonardo was exceptionally friendly, attentive and warm. He took great care of us, was always courteous and offered excellent wine recommendations with clear and engaging explanations. What stood out most was his kindness towards our child. A heartfelt thank you.

I have been to many resorts in my life and this has to be the worst experience and waste of money I have ever spent. In short 1 bartender at every bar. No music allowed. Goodluck to restaurant reservations. Beach sucked. Couldn’t even have my kids on my shoulders. Felt like a prison with a pool. Good luck getting cart to other side of resort. Never again Bahia.