Bahia Principe Grand Tulum

We arrived on Nov 20 and was given a bottom room which we rejected....Ingrid at checkin moved us to a 2nd floor ....with ease and it translated to a very pleasant stay .Room always was clean ,comfortable and everything worked. The resort is well kept....staff always cleaning...very impressed. Restaurants esp the buffet was excellent and the wait staff were very mannerly and attentive...everyone was a standout. The ala carte restaurants were impressive in decor and food service was not bad.It serves it purpose to those who relish fine dining.AtDan Pablo our server Paolini was a stand out. The entertainment team were excellent and once you got involved it was rewarding. Night shows were good ... Bottom line is...I highly rate this resort ...beach was swimmable and very sandy in some areas . The customer service reps promptly replied to m6 emails prior to being there. Well managed resort and managemen5 should take a bow!

We had a wonderful 1 whole week in this hotel (grand tulum) and we can’t thank enough all the people who worked in here. We received great service! Everyone welcomed us with their smile and their famous “Ola!” Though we were not able to try the ala carte, we were satisfied with the food we had in the buffet at Yucatan. Shout out to our fave servers Saul and Reinaldo and our bartender at the truck,Jose! They were all great. Plus all the cleaners, excellent cleaning service that we have to give tip every single day because they deserve it. To the management, please do take care of your staffs, they were all great! Til we visit again! :)

5-Star Review – Bahia Principe Luxury Akumal, (Room 4923) We still have two days left of our vacation, but I couldn’t wait until we got home to write this review – I had to share while everything is still fresh! From the moment we arrived, everything was perfect. Marco at the front desk checked us in and he was an absolute gem – friendly, professional, and answered all of our questions with a smile. The check-in process was quick and seamless. Thank you, Marco! We sadly never caught the name of our housekeeper (Building 49, Room 4923), but she was truly outstanding. Every single day our room was spotless before we even returned from the beach, and she always greeted us with warmth and a big smile. Whenever we needed anything, the team at Guest Services was incredibly helpful and patient. A special mention has to go to the buffet staff who made every meal a joy – Olivia was wonderful at breakfast and lunch, but Patricia deserves the biggest shout-out of all. This woman is a superstar! She and her team took such amazing care of us at dinner every night. We never had to wait for drinks, water, extra cutlery – nothing. Patricia remembered exactly what we liked and made us feel so special. On our very last dinner tonight, she completely surprised us by decorating our table with rose petals and fresh flowers. We have traveled all over the world and stayed at many resorts, and no one has ever done anything like that for us before. We were speechless – it was such a beautiful, thoughtful gesture. Patricia, from the bottom of our hearts, thank you. You helped end our two-week vacation on the perfect high note. We are already planning our next trip back. Bahia Principe Akumal, you’ve won us over completely – largely thanks to your incredible staff who treat guests like family. Highly recommend! We’ll see you again very soon. ❤️ Ana and a Scott Simpson

We had a lovely holiday. The kids club is just fantastic, our kids were very happy and well entertained. The team was friendly and helpful. The resort has few restaurants, from which we have visited, the Indian, Tortuga and the Mexican. Food was delicious and venues very well arranged. Main restaurant has massive variety of food from different cuisines, plenty of exotic fruits and lots of desserts. Our room were spacious and clean with nice view

I visited this resort from October 26th 2025- November 2nd 2025 with my mum and dad. We are from UK and we have been to this resort before. This is our honest review of our experience this time. ||Entertainment- Edgar and Job from the entertainment team were wonderful and they deserve many compliments because they made us feel welcome and helped make our vacation special. Thank you, guys!|We thought the entertainment for Halloween was excellent and the best we have experienced. We loved the costume contest and show. |We enjoyed aquagym, Bingo and Spanish classes in the daytime. We think the evening shows are good but some of them are very old and need to change. ||Guest Service- The service we received from Fernando from Guest Services was fantastic. He worked very hard to make sure we had everything we needed. The guys at luggage service were also brilliant and helpful. We felt very well taken care of. ||Food- we thought the food at the Yucatan Buffet was good at breakfast and lunch but we thought the dinner was very poor because there was not enough choice. We thought Edwin was a great server and he was very attentive. We tried ‘The Truck’ for lunch but we thought the service was too slow and so we only used it once. ||Cleanliness- We thought this resort was gorgeous and very well cared for. Everywhere was clean and beautiful. The staff work very hard. ||A negative point- We saw lots of people smoking around the main pool which was unpleasant. We have reported the problem many times but I don’t think the hotel cares. ||Overall, we had a great time and the Halloween celebrations were incredible. We look forward to our next vacation here!

Everyone has been totally amazing. Huge thanks so much. I have had the best time. I travelled alone and felt so safe. Special thanks to Adrian my waiter who went above and beyond and always put my breakfast drinks on the table without me asking. Also to my lovely aqua aerobics instructor (think you spell her name Finanda) who was just brilliant! I will be back Xx ♥️

Nice resort. We have been several times over the last 18 years. Quality started to slide until the big renovation through Covid. After the renovation it was excellent, everything was new and good was amazing. It’s been a few years since their big renovation and things are starting to deteriorate again with the food quality and maintenance. The service however has never changed which is part of why we always come back. Staff are friendly and extremely helpful. It’s a good resort for kids and families (all ages). Always something to do. Not overly crowded, but could be because of the economy (came at end of November 2025).

I started this review because Carlos at the teen center asked me to leave a review and he was so great with my kids that I felt like I should. Other things that are less good: Food- the buffet food is meh. Dishes are not kept refilled and area gets messy. But this is your only option for breakfast and often for dinner also. It’s impossible to get more than the allotted 3 reservations for a la carte dinner. The Truck is an option for lunch and it’s fine but just burgers and fries type food. There were other restaurant areas that were never open. Bar - it is near impossible to find glasses to help yourself to a drink (water, juice, beer). Room - we booked a two bedroom for our family of four and it is a living room with a pull out sofa and one bedroom. Two bathrooms. The room is spacious, but I have no idea why they call it a two bedroom because it is definitely not that. It just feels worse when you expect one thing and get another.